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EAS Unable to veriy account information

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  • EAS Unable to veriy account information

    Hello,

    I have problem to bring everything to a big picture regarding EAS.

    OX has the following version:
    UI version: 7.8.1 Rev8
    Server version: 7.8.1-Rev8

    The package
    Code:
    open-xchange-meta-mobility
    is successfully installed and the appropriate bundle is active:
    Code:
    bundlename: com.openexchange.usm.eas status: ACTIVE
    When set up the iDevice manually or via on-boarding mechanism I receive the error message: "Unable to veriy account information".

    In the firewall log I see that the packages are being forwarded to the server but on the server itself I do not see any (error) messages. Maybe I am looking at the wrong log file?!

    Can you please give me a hint or describe the necessary steps what has to be done to get EAS up and running.

    Thank you in advance!
    BR

  • #2
    Any hints are warmly welcome

    Comment


    • #3
      Went through the docu again and do not get what needs to be done to get EAS running?!
      In my humble opinion all necessary task are done:
      Package
      Code:
      open-xchange-meta-mobility
      installed.
      Commands
      Code:
      /opt/open-xchange/sbin/changeuser -c 1 -A oxadmin -P admin_password -u testuser --access-usm on --access-active-sync on
      and
      Code:
      /opt/open-xchange/sbin/changecontext -c 1 -A oxadminmaster -P admin_master_password --access-usm on --access-active-sync on
      issued
      Package open-xchange-push-mailnotify and even open-xchange-push-malpoll installed (Dovecot running).

      Still not working...
      Any ideas how to verify/check where the problem could be?
      Thanks!

      Comment


      • #4
        Is is that complicated?!

        Comment


        • #5
          I see the following in the Apache error log:

          [error] [client xxx.xxx.xxx.xxx] proxy: DNS lookup failure for: localhost_sync returned by /Microsoft-Server-ActiveSync

          Any ideas? Where are the Open-Xchange Professionals here? A bit disappointing...

          Comment


          • #6
            The error message was the key message. Based on it I have found the solution here in the forum. Works like a charm.

            Comment

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