Homepage | Products | OX Knowledge Base | Support | Try Now | Contact | Company
OX Logo
Results 1 to 4 of 4
  1. #1
    Join Date
    Oct 2012
    Posts
    3

    Default Cannot move mail to the spam folder after UCS & OX upgrade

    Hi,

    After upgrading the UCS OS from 3.2 to 4.1 (4.1-4 errata420) and OX to 7.8.2 (Server: Rev34, UI: Rev28), all users on that OX server cannot move mail messages to the 'spam' folder, anymore. No matter if one tries to move manually or by clicking on the 'Mark as Spam' icon, it just won't move the messages. Moving messages to any other folder works fine.

    App-Suite Error:
    Code:
    An error occurred inside the server which prevented it from fulfilling the request
    ox6 Error:
    Code:
    1. 05-24-2017 07:40 AM GMT
    An error occurred inside the server which prevented it from fulfilling the request. (MSG-3000, -2016595048-69)
     
    Date: Wed May 24 2017 09:40:29 GMT+0200
    Host: https://srvox.test.local/ox6/ox.html#
    Version: 6.22.12 Rev5 (UI), 7.8.2-Rev34 (Server)
    Browser: Mozilla/5.0 (Windows NT 6.1; rv:38.9) Gecko/20100101 Goanna/2.2 Firefox/38.9 PaleMoon/26.5.0
     
    Module: mail, View: mail/hsplit/unthreaded, Folder: default0/INBOX, Default folders: 
    infostore=28eas=truetasks=27calendar=25contacts=26, Landing page: portal, Tree: New, Expert: Yes, Language: en_US
     
    Loaded modules: caldav, calendar, com.openexchange.eas.provisioning.ui, com.openexchange.extras, 
    com.openexchange.mail.filter, com.openexchange.oxupdater, com.openexchange.publish, com.openexchange.secret.recovery, 
    com.openexchange.subscribe, com.openexchange.user.passwordchange, com.openexchange.user.personaldata, 
    com.openexchange.usm, com.openexchange.usm.eas, com.openexchange.usm.json, com.openexchange.wizard, contacts, 
    folder, infostore, interfaces, mail, mailaccount, messaging, olox20, portal, tasks, themes, uwaWidgets
    Any hints and tipps to get this sorted or to dig deeper are welcome. :-)

    BfN, -k
    Last edited by kruess; 05-24-2017 at 10:54 PM.

  2. #2
    Join Date
    Sep 2007
    Location
    Germany
    Posts
    494

    Default

    Open-Xchange logs might give a better idea. The above error should end up as a stacktrace and error message in /var/log/open-xchange/open-xchange.log.X

  3. #3
    Join Date
    Oct 2012
    Posts
    3

    Default

    Moin,

    Okay, that should then be these lines:
    May 24, 2017 22:44:05 PM com.openexchange.ajax.Mail.actionPutMailMultiple(M ail.java:4380)
    ERROR:
    com.openexchange.database.schema=localhost_5
    com.openexchange.grizzly.method=PUT
    com.openexchange.grizzly.queryString=session=e1597 dbb77274bacb036a15729d62413
    com.openexchange.grizzly.remoteAddress=1.2.3.4
    com.openexchange.grizzly.remotePort=47566
    com.openexchange.grizzly.requestURI=/ajax/multiple
    com.openexchange.grizzly.serverName=oxsrv.test.loc al
    com.openexchange.grizzly.servletPath=/ajax/multiple
    com.openexchange.grizzly.threadName=OXWorker-0000578
    com.openexchange.grizzly.userAgent=Mozilla/5.0 (Windows NT 5.2; rv:38.9) Gecko/20100101 Goanna/2.2 Firefox/38.9 PaleMoon/26.5.0
    com.openexchange.mail.accountId=0
    com.openexchange.mail.fullName=default0/INBOX
    com.openexchange.mail.host=oxsrv.test.local:143
    com.openexchange.mail.login=kr@test.local
    com.openexchange.mail.session=xxxxxxxxxxxxxxxbacb0 36a15729d62413-3-10-6pw5nIalznm2
    com.openexchange.request.trackingId=xxxxxaf8aa9f42 f3ab4d97fb31a70c50
    com.openexchange.session.authId=xxxxx15fbd284933a9 9c7bb3f3fab593
    com.openexchange.session.clientId=open-xchange-appsuite
    com.openexchange.session.contextId=10
    com.openexchange.session.loginName=kr
    com.openexchange.session.sessionId=xxxxxdbb77274ba cb036a15729d62413
    com.openexchange.session.userId=3
    com.openexchange.session.userName=kr
    com.openexchange.exception.OXException: MSG-3000 Categories=ERROR Message='Spamd returned wrong exit code "69"' exceptionID=-2016595048-111
    at com.openexchange.exception.OXExceptionFactory.crea te(OXExceptionFactory.java:173)
    at com.openexchange.exception.OXExceptionFactory.crea te(OXExceptionFactory.java:166)
    at com.openexchange.exception.OXExceptionFactory.crea te(OXExceptionFactory.java:139)
    at com.openexchange.spamhandler.spamassassin.exceptio ns.SpamhandlerSpamassassinExceptionCode.create(Spa mhandlerSpamassassinExceptionCode.java:150)
    at com.openexchange.spamhandler.spamassassin.SpamAssa ssinSpamHandler.sendToSpamd(SpamAssassinSpamHandle r.java:411)
    at com.openexchange.spamhandler.spamassassin.SpamAssa ssinSpamHandler.spamdMessageProcessing(SpamAssassi nSpamHandler.java:462)
    at com.openexchange.spamhandler.spamassassin.SpamAssa ssinSpamHandler.handleSpam(SpamAssassinSpamHandler .java:266)
    at com.openexchange.mail.MailServletInterfaceImpl.cop yMessages(MailServletInterfaceImpl.java:510)
    at com.openexchange.ajax.Mail.actionPutMailMultiple(M ail.java:4355)
    at com.openexchange.ajax.request.MailRequest$MoveColl ectObject.performOperations(MailRequest.java:522)
    at com.openexchange.ajax.request.MailRequest.performM ultipleInternal(MailRequest.java:381)
    at com.openexchange.ajax.request.MailRequest.performM ultiple(MailRequest.java:372)
    at com.openexchange.ajax.Multiple.writeMailRequest(Mu ltiple.java:390)
    at com.openexchange.ajax.Multiple.perform(Multiple.ja va:265)
    at com.openexchange.ajax.Multiple.doPut(Multiple.java :183)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:730)
    at com.openexchange.ajax.AJAXServlet.doService(AJAXSe rvlet.java:541)
    at com.openexchange.ajax.SessionServlet.doService(Ses sionServlet.java:184)
    at com.openexchange.ajax.AJAXServlet.service(AJAXServ let.java:511)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.openexchange.http.grizzly.service.http.OSGiSer vletHandler$FilterChainImpl.doFilter(OSGiServletHa ndler.java:445)
    at com.openexchange.http.grizzly.servletfilter.Reques tReportingFilter.doFilter(RequestReportingFilter.j ava:135)
    at com.openexchange.http.grizzly.service.http.OSGiSer vletHandler$FilterChainImpl.doFilter(OSGiServletHa ndler.java:435)
    at com.openexchange.http.grizzly.servletfilter.Wrappi ngFilter.doFilter(WrappingFilter.java:206)
    at com.openexchange.http.grizzly.service.http.OSGiSer vletHandler$FilterChainImpl.doFilter(OSGiServletHa ndler.java:435)
    at com.openexchange.http.grizzly.service.http.OSGiAut hFilter.doFilter(OSGiAuthFilter.java:140)
    at com.openexchange.http.grizzly.service.http.OSGiSer vletHandler$FilterChainImpl.doFilter(OSGiServletHa ndler.java:435)
    at com.openexchange.http.grizzly.service.http.OSGiSer vletHandler$FilterChainImpl.invokeFilterChain(OSGi ServletHandler.java:413)
    at org.glassfish.grizzly.servlet.ServletHandler.doSer vletService(ServletHandler.java:252)
    at org.glassfish.grizzly.servlet.ServletHandler.servi ce(ServletHandler.java:194)
    at com.openexchange.http.grizzly.service.http.OSGiMai nHandler.service(OSGiMainHandler.java:232)
    at org.glassfish.grizzly.http.server.HttpHandler.doHa ndle(HttpHandler.java:164)
    at org.glassfish.grizzly.http.server.HttpHandlerChain .service(HttpHandlerChain.java:196)
    at org.glassfish.grizzly.http.server.HttpHandler.doHa ndle(HttpHandler.java:164)
    at org.glassfish.grizzly.http.server.OXHttpServerFilt er.handleRead(OXHttpServerFilter.java:363)
    at org.glassfish.grizzly.filterchain.ExecutorResolver $9.execute(ExecutorResolver.java:119)
    at org.glassfish.grizzly.filterchain.DefaultFilterCha in.executeFilter(DefaultFilterChain.java:265)
    at org.glassfish.grizzly.filterchain.DefaultFilterCha in.executeChainPart(DefaultFilterChain.java:200)
    at org.glassfish.grizzly.filterchain.DefaultFilterCha in.execute(DefaultFilterChain.java:134)
    at org.glassfish.grizzly.filterchain.DefaultFilterCha in.process(DefaultFilterChain.java:112)
    at org.glassfish.grizzly.ProcessorExecutor.execute(Pr ocessorExecutor.java:78)
    at org.glassfish.grizzly.nio.transport.TCPNIOTranspor t.fireIOEvent(TCPNIOTransport.java:770)
    at org.glassfish.grizzly.strategies.AbstractIOStrateg y.fireIOEvent(AbstractIOStrategy.java:112)
    at org.glassfish.grizzly.strategies.WorkerThreadIOStr ategy.run0(WorkerThreadIOStrategy.java:115)
    at org.glassfish.grizzly.strategies.WorkerThreadIOStr ategy.access$100(WorkerThreadIOStrategy.java:55)
    at org.glassfish.grizzly.strategies.WorkerThreadIOStr ategy$WorkerThreadRunnable.run(WorkerThreadIOStrat egy.java:135)
    at com.openexchange.threadpool.internal.CustomThreadP oolExecutor$MDCProvidingRunnable.run(CustomThreadP oolExecutor.java:2524)
    at com.openexchange.threadpool.internal.CustomThreadP oolExecutor$Worker.runTask(CustomThreadPoolExecuto r.java:836)
    at com.openexchange.threadpool.internal.CustomThreadP oolExecutor$Worker.run(CustomThreadPoolExecutor.ja va:863)
    at java.lang.Thread.run(Thread.java:745)
    Last edited by kruess; 05-24-2017 at 10:53 PM.

  4. #4
    Join Date
    Oct 2012
    Posts
    3

    Default

    Any idea, what might go wrong on that system?

    Tschüss,
    Konrad

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •