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  1. #1
    Join Date
    Jan 2017
    Posts
    11

    Exclamation Open Exchange Document Converter failed to start

    Hi there,

    I have a little problem with our Document Converter Service.
    We got the following error when get the status of the service.

    open-xchange-documentconverter-server.service
    Loaded: loaded (/lib/systemd/system/open-xchange-documentconverter-server.service; enabled; vendor preset: enabled)
    Drop-In: /etc/systemd/system/open-xchange-documentconverter-server.service.d
    └─limits.conf
    Active: failed (Result: exit-code) since Tue 2018-07-24 10:33:18 CEST; 6s ago
    Process: 7621 ExecStart=/opt/open-xchange/documentconverter/sbin/open-xchange-documentconverter (code=exited, status=1/FAILURE)
    Main PID: 7621 (code=exited, status=1/FAILURE)

    Jul 24 10:33:18 ox systemd[1]: Started open-xchange-documentconverter-server.service.
    Jul 24 10:33:18 ox systemd[1]: open-xchange-documentconverter-server.service: Main process exited, code=exited, status=1/FAILURE
    Jul 24 10:33:18 ox systemd[1]: open-xchange-documentconverter-server.service: Unit entered failed state.
    Jul 24 10:33:18 ox systemd[1]: open-xchange-documentconverter-server.service: Failed with result 'exit-code'.


    What is the cause?
    How can we check the error cause?

    Please let me know.

    b.r.: Gary

  2. #2
    Join Date
    Sep 2007
    Location
    Germany
    Posts
    541

    Default

    Hi,

    have a look at the logfiles under
    /var/log/open-xchange/documentconverter

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