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  1. #1
    wdoerr Guest

    Default Unknown IMAP server

    After logging in and clicking on the Email Button, the errormessage

    Unknown IMAP server: * OK [CAPABILITY IMAP4rev1 UIDPLUS
    CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCE
    (ACL-0004,-823369537-305)

    is displayed.

    The IMAP server is running Courier IMAP.

    The following package versions are installed, just in case that matters:

    open-xchange_6.4.1-8_all.deb
    open-xchange-admin_6.4.1-5_all.deb
    open-xchange-admin-client_6.4.1-5_all.deb
    open-xchange-admin-doc_6.4.1-5_all.deb
    open-xchange-admin-plugin-hosting_6.2.0-4_all.deb
    open-xchange-common_6.4.0-1_all.deb
    open-xchange-config-hosting_6.4.1-2_all.deb
    open-xchange-gui_6.4.1-6_all.deb
    open-xchange-libs_6.4.1-8_all.deb
    open-xchange-online-help-de_6.2.0-10_all.deb
    open-xchange-online-help-en_6.2.0-10_all.deb
    open-xchange-online-help-fr_6.2.0-9_all.deb

    Kind regards,

    -Walter Dörr

  2. #2
    Join Date
    Feb 2007
    Posts
    41

    Default

    Quote Originally Posted by wdoerr View Post
    After logging in and clicking on the Email Button, the errormessage

    Unknown IMAP server: * OK [CAPABILITY IMAP4rev1 UIDPLUS
    CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCE
    (ACL-0004,-823369537-305)

    is displayed.

    The IMAP server is running Courier IMAP.

    The following package versions are installed, just in case that matters:

    open-xchange_6.4.1-8_all.deb
    open-xchange-admin_6.4.1-5_all.deb
    open-xchange-admin-client_6.4.1-5_all.deb
    open-xchange-admin-doc_6.4.1-5_all.deb
    open-xchange-admin-plugin-hosting_6.2.0-4_all.deb
    open-xchange-common_6.4.0-1_all.deb
    open-xchange-config-hosting_6.4.1-2_all.deb
    open-xchange-gui_6.4.1-6_all.deb
    open-xchange-libs_6.4.1-8_all.deb
    open-xchange-online-help-de_6.2.0-10_all.deb
    open-xchange-online-help-en_6.2.0-10_all.deb
    open-xchange-online-help-fr_6.2.0-9_all.deb

    Kind regards,

    -Walter Dörr
    Hi,

    which version of Courier are you running?

  3. #3
    wdoerr Guest

    Default

    I am using courier-imap-4.0.3.

  4. #4
    Join Date
    Feb 2007
    Posts
    41

    Default

    Hi,

    can you please post the IMAp Greeting when you connect via telnet on port 143 like:

    cutmasta-xen-srv:~# telnet localhost 143
    Trying 127.0.0.1...
    Connected to localhost.
    Escape character is '^]'.
    * OK Dovecot ready.



    Do an telnet to your imap server with port 143 and post the complete output. Because OX tries to resolv the IMAP Server via the IMAP greeting like
    "* OK Dovecot ready."



    Regards,

    Manuel Kraft

  5. #5
    wdoerr Guest

    Default

    Hello,

    this is the IMAP login banner:

    Escape character is '^]'.
    * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2005 Double Precision, Inc. See COPYING for distribution information.

    (this is just one line)


    Kind regards,

    -Walter Dörr

  6. #6
    Join Date
    Feb 2007
    Posts
    41

    Default

    Ok,

    thanks for the report of the greeting. i will forward this problem now to one of our devs to have a deeper look. seems that the mailsystem expects the IMAP Server name before any capabilities.


    Regards,


    Manuel

  7. #7
    wdoerr Guest

    Default

    This is an excerpt from open-xchange.log

    19.03.2008 12:29:41 com.openexchange.groupware.settings.RdbSettingStor age readSharedValue
    SCHWERWIEGEND: Problem while reading setting value.
    ACL-0004 Category=8 Message=Unknown IMAP server: * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCE exc
    eptionID=-1759970284-2556
    at com.openexchange.groupware.settings.ConfigTree$17. getValue(ConfigTree.java:663)
    at com.openexchange.groupware.settings.RdbSettingStor age.readSharedValue(RdbSettingStorage.java:219)
    at com.openexchange.groupware.settings.RdbSettingStor age.readValues(RdbSettingStorage.java:178)
    at com.openexchange.groupware.settings.RdbSettingStor age.readSubValues(RdbSettingStorage.java:275)
    at com.openexchange.groupware.settings.RdbSettingStor age.readValues(RdbSettingStorage.java:174)
    at com.openexchange.groupware.settings.RdbSettingStor age.readSubValues(RdbSettingStorage.java:275)
    at com.openexchange.groupware.settings.RdbSettingStor age.readValues(RdbSettingStorage.java:174)
    at com.openexchange.groupware.settings.RdbSettingStor age.readSubValues(RdbSettingStorage.java:275)
    at com.openexchange.groupware.settings.RdbSettingStor age.readValues(RdbSettingStorage.java:174)
    at com.openexchange.ajax.ConfigMenu.doGet(ConfigMenu. java:121)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:689)
    at com.openexchange.ajax.AJAXServlet.service(AJAXServ let.java:399)
    at com.openexchange.ajax.SessionServlet.service(Sessi onServlet.java:138)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at com.openexchange.tools.ajp13.AJPv13Request.respons e(AJPv13Request.java:92)
    at com.openexchange.tools.ajp13.AJPv13RequestHandler. createResponse(AJPv13RequestHandler.java:357)
    at com.openexchange.tools.ajp13.AJPv13Connection.crea teResponse(AJPv13Connection.java:168)
    at com.openexchange.tools.ajp13.AJPv13Listener.run(AJ Pv13Listener.java:246)
    at java.lang.Thread.run(Thread.java:595)
    Caused by: ACL-0004 Category=8 Message=Unknown IMAP server: * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=RE
    FERENCE exceptionID=-1759970284-2555
    at com.openexchange.api2.MailInterfaceImpl.applySessi onObject(MailInterfaceImpl.java:587)
    at com.openexchange.api2.MailInterfaceImpl.<init>(Mai lInterfaceImpl.java:580)
    at com.openexchange.api2.MailInterfaceImpl.getQueuedM ailInterface(MailInterfaceImpl.java:414)
    at com.openexchange.api2.MailInterfaceImpl.getInstanc e(MailInterfaceImpl.java:676)
    at com.openexchange.api2.MailInterfaceImpl.getInstanc e(MailInterfaceImpl.java:605)
    at com.openexchange.groupware.settings.ConfigTree$17. getValue(ConfigTree.java:660)
    ... 18 more

    Hope this helps.

    To make things more more interesting:
    there is a user in another context that connects to another IMAP server (running the same Courier Version with the same login banner) that doesn't have this problem!

    Let me know if you need further info to track this problem down.

    Regards,

    -Walter Dörr

  8. #8
    Join Date
    Feb 2007
    Posts
    41

    Default

    Please post the "greeting" of the other mail server which the user is using.

  9. #9
    wdoerr Guest

    Default

    Please disregard my last statement about another Courier IMAP server not having the problem. The IMAP server that ox-he doesn't have a problem with is in fact a Cyrus IMAP server.

    Sorry about the mixup.

    Anyway, I would like to be able to use Courier IMAP with OX-HE.


    Regards,

    -Walter Dörr

  10. #10
    wdoerr Guest

    Default

    This is getting weirder by the minute.
    Even though listuser --csv is showing me an IMAP server that is running Cyrus, I see this in the logfile:

    Feb 27, 2008 4:39:10 PM com.openexchange.imap.user2imap.User2IMAPAutoDetec tor loadUser2IMAPImpl
    INFO:
    IMAP server [xxxx.de/x.x.x.x] greeting successfully mapped to: Courier

    So OX-HE should be able to correctly detect Courier.

    This is the banner of the Courier Server in question:

    Escape character is '^]'.
    * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2005 Double Precision, Inc. See COPYING for distribution information.


    Please note that I am NOT saying the OX-HE uses the wrong IMAP Server.
    What I am saying is that OX-HE was able to correctly identify a Courier IMAP server at the end of February.

    Regards,

    -Walter Dörr

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