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  1. #1
    ebrius313 Guest

    Default Open-xchange-groupware deamon stops itself

    When I start or restart the open-xchange-groupware daemon, I get a 'running' reply with status. After a few minutes, I recieve the status 'dead'.

    Furthermore, I get a 503 error even when the daemon is running;
    when I try to execute the groupware manually by entering
    /opt/open-xchange/sbin/open-xchange-groupware as user open-xchange, I can login for a few minutes, but then the command terminates and I get thrown out of Open Xchange:

    lithium:/opt/open-xchange/sbin # /opt/open-xchange/sbin/open-xchange-groupware
    /opt/open-xchange /opt/open-xchange/sbin

    So, the rcopen-xchange-groupware kills itself and doesn't do anything and the manual executed groupware commits suicide as well. The logs are empty.

    Is there a way to force the /opt/open-xchange/sbin/open-xchange-groupware command to stay active?

  2. #2
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    Hi,

    please provide some information about your setup, operating system, ox version, java -version etc.

    Greetings

  3. #3
    ebrius313 Guest

    Default

    Okay:

    SUSE Linux Enterprise Server 10 (x86_64)
    VERSION = 10
    PATCHLEVEL = 1

    Open Xchange Build: 6.6.0-6610, 2008-09-26 10:54:30

    java version "1.5.0"
    Java(TM) 2 Runtime Environment, Standard Edition (build pxa64dev-20061002a (SR3) )
    IBM J9 VM (build 2.3, J2RE 1.5.0 IBM J9 2.3 Linux amd64-64 j9vmxa6423-20061001 (JIT enabled)
    J9VM - 20060915_08260_LHdSMr
    JIT - 20060908_1811_r8
    GC - 20060906_AA)
    JCL - 20061002

    Default installation; The only thing I changed is that I didn't use the default siteroot but I've used another location for the webfiles.

  4. #4
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    Hi,

    please update the java package as soon as possible, SR3 is ancient - SR9 is the most current release (SLES10 SP2) and OX will not run properly with prior releases since they have had a very ugly bug in combination with open-xchange. This has been fixed by IBM in SR9. I think you should update and then try again.

    Greetings

  5. #5
    ebrius313 Guest

    Default

    Okay, I've updated Java (was a bit of a trial, I installed these RPMS: http://download.novell.com/protected...d=RFW9gMkKvRs~).

    When I try to restart or get the status this happens:

    lithium:/home/thijs # rcopen-xchange-groupware restart
    Shutting down open-xchange-groupware daemon Unknown HZ value! (380) Assume 100.
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    done
    Starting open-xchange-groupware daemon done
    lithium:/home/thijs # rcopen-xchange-groupware status
    Checking for service open-xchange-groupware daemon Unknown HZ value! (380) Assume 100.
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    Internal error!
    running
    lithium:/home/thijs #

    When I try to login I still recieve a 503. Manually starting /opt/open-xchange/sbin/open-xchange-groupware still works but then quits again.

  6. #6
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    Seems that the system is seriously broken, have you restarted the machine after updating it?
    This "Unknown HZ value!" is issued by the linux kernel but not by open-xchange.

    Check this out: http://www.google.com/search?hl=en&q=Unknown+HZ+value!

  7. #7
    ebrius313 Guest

    Default

    Hm. That's not good. Restarting is an option, but I can only do that at night (it's an productionmachine). Keep you posted.

  8. #8
    ebrius313 Guest

    Default

    Ok, another question: is there a reason the script stops? Because if I can keep it alive, I could at least work in the OX database.

  9. #9
    ebrius313 Guest

    Default

    I've checked, and the HZ error is indeed an kernel issue but can't interfere with OX. So that has nothing to do with my OX problems. What can I check to debug? Why the deamon stops?

  10. #10
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    Hi,

    well, i disagree that the kernel issue has nothing to do with the OX startup failure - i don't know the impact of this kernel issue exactly, but since the kernel error messages pop up when trying to start the service i suspect the kernel issue being the cause for the OX issue.
    Have you already tried to install OX on a system with a properly working kernel?

    However, you could check the logs at /var/log/open-xchange/* for any suspicious entries.
    Last edited by Martin Heiland; 02-20-2009 at 02:34 PM.

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