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  1. #1
    Join Date
    Sep 2009
    Location
    Almere Nederland
    Posts
    10

    Default SEVERE: Mail access cache could not be obtained/Cannot initialize mail module

    Hi all,

    I run a Open-Xchange server combination of Postfix/ Cyrus and OX on Centos 5.3 i386 and I am trying to figure out the following:
    After upgrading to OX 6.10 I get the following error message:
    Sep 1, 2009 1:42:07 AM com.openexchange.mail.cache.MailAccessCacheEventLi stener handleEvent
    SEVERE: Mail access cache could not be obtained.
    MSG-0012 Category=10 Message=Cannot initialize mail module exceptionID=1784018968-2

    Altough I read the wiki (again), and I tried to figure it out myself, I cannot find what is or goes wrong.

    This is the complete log entry:

    Sep 1, 2009 1:22:07 PM com.openexchange.mail.cache.MailAccessCacheEventLi stener handleEvent
    SEVERE: Mail access cache could not be obtained.
    MSG-0012 Category=10 Message=Cannot initialize mail module exceptionID=1784018968-12
    at com.openexchange.mail.cache.MailAccessCache.initCa che(MailAccessCache.java:177)
    at com.openexchange.mail.cache.MailAccessCache.<init> (MailAccessCache.java:98)
    at com.openexchange.mail.cache.MailAccessCache.getIns tance(MailAccessCache.java:145)
    at com.openexchange.mail.cache.MailAccessCacheEventLi stener.handleEvent(MailAccessCacheEventListener.ja va:90)
    at org.eclipse.equinox.event.EventHandlerWrapper.hand leEvent(EventHandlerWrapper.java:177)
    at org.eclipse.equinox.event.EventHandlerTracker.disp atchEvent(EventHandlerTracker.java:198)
    at org.eclipse.osgi.framework.eventmgr.EventManager.d ispatchEvent(EventManager.java:195)
    at org.eclipse.osgi.framework.eventmgr.EventManager$E ventThread.run(EventManager.java:297)
    Sep 1, 2009 2:32:07 PM com.openexchange.mail.cache.MailAccessCacheEventLi stener handleEvent

    and this happenes every 10 minutes.

    Could anyone help me to figure out what I do or did wrong?
    Last edited by sysadm1; 09-01-2009 at 03:40 PM. Reason: forgot a few things

  2. #2
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    Hi,

    please post a list of all installed OX packages.

    Thanks

  3. #3
    Join Date
    Sep 2009
    Location
    Almere Nederland
    Posts
    10

    Default ox packages

    # rpm -qa|grep open-xchange
    open-xchange-common-6.10.0.0-6_6.1
    open-xchange-genconf-6.10.0.0-6_6.1
    open-xchange-dataretention-6.10.0.0-6_6.1
    open-xchange-imap-6.10.0.0-6_6.1
    open-xchange-crypto-6.10.0.0-6_6.1
    open-xchange-resource-managerequest-6.10.0.0-6_6.1
    open-xchange-online-help-de-6.10.0.0-6_6.1
    open-xchange-gui-6.10.0.0-6_6.1
    open-xchange-subscribe-crawler-6.10.0.0-6_6.1
    open-xchange-contacts-ldap-6.10.0.0-6_6.1
    open-xchange-admin-client-6.10.0.0-6_6.1
    open-xchange-conversion-6.10.0.0-6_6.1
    open-xchange-sql-6.10.0.0-6_6.1
    open-xchange-smtp-6.10.0.0-6_6.1
    open-xchange-admin-plugin-hosting-lib-6.10.0.0-6_6.1
    open-xchange-admin-soap-6.10.0.0-6_6.1
    open-xchange-control-6.10.0.0-6_6.1
    open-xchange-publish-infostore-online-6.10.0.0-6_6.1
    open-xchange-subscribe-linkedin-6.10.0.0-6_7.1
    open-xchange-jcharset-1.3.0-44_44.1
    open-xchange-configread-6.10.0.0-6_6.1
    open-xchange-monitoring-6.10.0.0-6_6.1
    open-xchange-sessiond-6.10.0.0-6_6.1
    open-xchange-charset-6.10.0.0-6_6.1
    open-xchange-admin-lib-6.10.0.0-6_6.1
    open-xchange-conversion-servlet-6.10.0.0-6_6.1
    open-xchange-calendar-6.10.0.0-6_6.1
    open-xchange-admin-6.10.0.0-6_6.1
    open-xchange-passwordchange-servlet-6.10.0.0-6_6.1
    open-xchange-mailfilter-6.10.0.0-6_6.1
    open-xchange-configjump-generic-6.10.0.0-6_6.1
    open-xchange-easylogin-6.10.0.0-5_5.1
    open-xchange-pop3-6.10.0.0-6_6.1
    open-xchange-subscribe-xing-6.10.0.0-6_6.1
    open-xchange-dataretention-csv-6.10.0.0-6_6.1
    open-xchange-admin-doc-6.10.0.0-6_6.1
    open-xchange-activation-1.1.1-6_6.1
    open-xchange-management-6.10.0.0-6_6.1
    open-xchange-conversion-engine-6.10.0.0-6_6.1
    open-xchange-publish-6.10.0.0-6_6.1
    open-xchange-xml-6.10.0.0-6_6.1
    open-xchange-authentication-database-6.10.0.0-6_6.1
    open-xchange-axis2-6.10.0.0-6_6.1
    open-xchange-contactcollector-6.10.0.0-6_6.1
    open-xchange-6.10.0.0-6_6.1
    open-xchange-admin-plugin-hosting-6.10.0.0-6_6.1
    open-xchange-passwordchange-database-6.10.0.0-6_6.1
    open-xchange-data-conversion-ical4j-6.10.0.0-6_6.1
    open-xchange-admin-plugin-hosting-doc-6.10.0.0-6_6.1
    open-xchange-xerces-sun-6.10.0.0-6_6.1
    open-xchange-publish-json-6.10.0.0-6_8.1
    open-xchange-configjump-generic-gui-6.10.0.0-6_6.1
    open-xchange-subscribe-json-6.10.0.0-6_6.1
    open-xchange-unifiedinbox-6.10.0.0-6_6.1
    open-xchange-admin-plugin-hosting-client-6.10.0.0-6_6.1
    open-xchange-cache-6.10.0.0-6_6.1
    open-xchange-i18n-6.10.0.0-6_6.1
    open-xchange-push-udp-6.10.0.0-6_6.1
    open-xchange-publish-basic-6.10.0.0-6_6.1
    open-xchange-admin-plugin-contextrestore-6.10.0.0-6_6.1
    open-xchange-settings-extensions-6.10.0.0-6_6.1
    open-xchange-online-help-en-6.10.0.0-6_6.1
    open-xchange-spamhandler-default-6.10.0.0-6_6.1
    open-xchange-subscribe-microformats-6.10.0.0-6_6.1
    open-xchange-global-6.10.0.0-6_6.1
    open-xchange-timer-6.10.0.0-6_6.1
    open-xchange-server-6.10.0.0-6_6.1
    open-xchange-genconf-mysql-6.10.0.0-6_6.1
    open-xchange-subscribe-6.10.0.0-6_6.1
    open-xchange-group-managerequest-6.10.0.0-6_6.1
    open-xchange-online-help-fr-6.10.0.0-6_6.1
    open-xchange-templating-6.10.0.0-6_6.1
    open-xchange-publish-microformats-6.10.0.0-6_6.1

  4. #4
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    Thanks for the information, package versions seem to be okay. To dig further into this issue, i'd like to encourage you to open a bug report at https://bugs.open-xchange.com/. Please attach all the logging and system information there.

    Greetings

  5. #5
    Join Date
    Sep 2009
    Location
    Almere Nederland
    Posts
    10

    Post

    done....
    (Bug 14440)

    let me know if this is correct and enough. If anything else is needed, let me know!

  6. #6
    Join Date
    Sep 2009
    Location
    Almere Nederland
    Posts
    10

    Default Severe.... etc.

    I am very sorry for not responding earlier, but personal issues prevented me from responding....

    As I had been on this error (digging through propertie files and log files) for quit some time, I took it up on myself to reinstall the all of Open Xchange...
    Deleted every package (rpm -e) deleted involved db's, and started from scratch....
    So startup yum install <packages> again and what did I see, in the meantime we were two patch levels higher...
    Ok... Installed these open-xchange-6.12 packages, followed the online guide on Centos 5 install by the letter... and voila... everything works like a charm....
    grtz,

    B.

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