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SEVERE: Mail access cache could not be obtained/Cannot initialize mail module

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  • SEVERE: Mail access cache could not be obtained/Cannot initialize mail module

    Hi all,

    I run a Open-Xchange server combination of Postfix/ Cyrus and OX on Centos 5.3 i386 and I am trying to figure out the following:
    After upgrading to OX 6.10 I get the following error message:
    Sep 1, 2009 1:42:07 AM com.openexchange.mail.cache.MailAccessCacheEventLi stener handleEvent
    SEVERE: Mail access cache could not be obtained.
    MSG-0012 Category=10 Message=Cannot initialize mail module exceptionID=1784018968-2

    Altough I read the wiki (again), and I tried to figure it out myself, I cannot find what is or goes wrong.

    This is the complete log entry:

    Sep 1, 2009 1:22:07 PM com.openexchange.mail.cache.MailAccessCacheEventLi stener handleEvent
    SEVERE: Mail access cache could not be obtained.
    MSG-0012 Category=10 Message=Cannot initialize mail module exceptionID=1784018968-12
    at com.openexchange.mail.cache.MailAccessCache.initCa che(MailAccessCache.java:177)
    at com.openexchange.mail.cache.MailAccessCache.<init> (MailAccessCache.java:98)
    at com.openexchange.mail.cache.MailAccessCache.getIns tance(MailAccessCache.java:145)
    at com.openexchange.mail.cache.MailAccessCacheEventLi stener.handleEvent(MailAccessCacheEventListener.ja va:90)
    at org.eclipse.equinox.event.EventHandlerWrapper.hand leEvent(EventHandlerWrapper.java:177)
    at org.eclipse.equinox.event.EventHandlerTracker.disp atchEvent(EventHandlerTracker.java:198)
    at org.eclipse.osgi.framework.eventmgr.EventManager.d ispatchEvent(EventManager.java:195)
    at org.eclipse.osgi.framework.eventmgr.EventManager$E ventThread.run(EventManager.java:297)
    Sep 1, 2009 2:32:07 PM com.openexchange.mail.cache.MailAccessCacheEventLi stener handleEvent

    and this happenes every 10 minutes.

    Could anyone help me to figure out what I do or did wrong?
    Last edited by sysadm1; 09-01-2009, 03:40 PM. Reason: forgot a few things
    grtz,

    B.

  • #2
    Hi,

    please post a list of all installed OX packages.

    Thanks

    Comment


    • #3
      ox packages

      # rpm -qa|grep open-xchange
      open-xchange-common-6.10.0.0-6_6.1
      open-xchange-genconf-6.10.0.0-6_6.1
      open-xchange-dataretention-6.10.0.0-6_6.1
      open-xchange-imap-6.10.0.0-6_6.1
      open-xchange-crypto-6.10.0.0-6_6.1
      open-xchange-resource-managerequest-6.10.0.0-6_6.1
      open-xchange-online-help-de-6.10.0.0-6_6.1
      open-xchange-gui-6.10.0.0-6_6.1
      open-xchange-subscribe-crawler-6.10.0.0-6_6.1
      open-xchange-contacts-ldap-6.10.0.0-6_6.1
      open-xchange-admin-client-6.10.0.0-6_6.1
      open-xchange-conversion-6.10.0.0-6_6.1
      open-xchange-sql-6.10.0.0-6_6.1
      open-xchange-smtp-6.10.0.0-6_6.1
      open-xchange-admin-plugin-hosting-lib-6.10.0.0-6_6.1
      open-xchange-admin-soap-6.10.0.0-6_6.1
      open-xchange-control-6.10.0.0-6_6.1
      open-xchange-publish-infostore-online-6.10.0.0-6_6.1
      open-xchange-subscribe-linkedin-6.10.0.0-6_7.1
      open-xchange-jcharset-1.3.0-44_44.1
      open-xchange-configread-6.10.0.0-6_6.1
      open-xchange-monitoring-6.10.0.0-6_6.1
      open-xchange-sessiond-6.10.0.0-6_6.1
      open-xchange-charset-6.10.0.0-6_6.1
      open-xchange-admin-lib-6.10.0.0-6_6.1
      open-xchange-conversion-servlet-6.10.0.0-6_6.1
      open-xchange-calendar-6.10.0.0-6_6.1
      open-xchange-admin-6.10.0.0-6_6.1
      open-xchange-passwordchange-servlet-6.10.0.0-6_6.1
      open-xchange-mailfilter-6.10.0.0-6_6.1
      open-xchange-configjump-generic-6.10.0.0-6_6.1
      open-xchange-easylogin-6.10.0.0-5_5.1
      open-xchange-pop3-6.10.0.0-6_6.1
      open-xchange-subscribe-xing-6.10.0.0-6_6.1
      open-xchange-dataretention-csv-6.10.0.0-6_6.1
      open-xchange-admin-doc-6.10.0.0-6_6.1
      open-xchange-activation-1.1.1-6_6.1
      open-xchange-management-6.10.0.0-6_6.1
      open-xchange-conversion-engine-6.10.0.0-6_6.1
      open-xchange-publish-6.10.0.0-6_6.1
      open-xchange-xml-6.10.0.0-6_6.1
      open-xchange-authentication-database-6.10.0.0-6_6.1
      open-xchange-axis2-6.10.0.0-6_6.1
      open-xchange-contactcollector-6.10.0.0-6_6.1
      open-xchange-6.10.0.0-6_6.1
      open-xchange-admin-plugin-hosting-6.10.0.0-6_6.1
      open-xchange-passwordchange-database-6.10.0.0-6_6.1
      open-xchange-data-conversion-ical4j-6.10.0.0-6_6.1
      open-xchange-admin-plugin-hosting-doc-6.10.0.0-6_6.1
      open-xchange-xerces-sun-6.10.0.0-6_6.1
      open-xchange-publish-json-6.10.0.0-6_8.1
      open-xchange-configjump-generic-gui-6.10.0.0-6_6.1
      open-xchange-subscribe-json-6.10.0.0-6_6.1
      open-xchange-unifiedinbox-6.10.0.0-6_6.1
      open-xchange-admin-plugin-hosting-client-6.10.0.0-6_6.1
      open-xchange-cache-6.10.0.0-6_6.1
      open-xchange-i18n-6.10.0.0-6_6.1
      open-xchange-push-udp-6.10.0.0-6_6.1
      open-xchange-publish-basic-6.10.0.0-6_6.1
      open-xchange-admin-plugin-contextrestore-6.10.0.0-6_6.1
      open-xchange-settings-extensions-6.10.0.0-6_6.1
      open-xchange-online-help-en-6.10.0.0-6_6.1
      open-xchange-spamhandler-default-6.10.0.0-6_6.1
      open-xchange-subscribe-microformats-6.10.0.0-6_6.1
      open-xchange-global-6.10.0.0-6_6.1
      open-xchange-timer-6.10.0.0-6_6.1
      open-xchange-server-6.10.0.0-6_6.1
      open-xchange-genconf-mysql-6.10.0.0-6_6.1
      open-xchange-subscribe-6.10.0.0-6_6.1
      open-xchange-group-managerequest-6.10.0.0-6_6.1
      open-xchange-online-help-fr-6.10.0.0-6_6.1
      open-xchange-templating-6.10.0.0-6_6.1
      open-xchange-publish-microformats-6.10.0.0-6_6.1
      grtz,

      B.

      Comment


      • #4
        Thanks for the information, package versions seem to be okay. To dig further into this issue, i'd like to encourage you to open a bug report at https://bugs.open-xchange.com/. Please attach all the logging and system information there.

        Greetings

        Comment


        • #5
          done....
          (Bug 14440)

          let me know if this is correct and enough. If anything else is needed, let me know!
          grtz,

          B.

          Comment


          • #6
            Severe.... etc.

            I am very sorry for not responding earlier, but personal issues prevented me from responding....

            As I had been on this error (digging through propertie files and log files) for quit some time, I took it up on myself to reinstall the all of Open Xchange...
            Deleted every package (rpm -e) deleted involved db's, and started from scratch....
            So startup yum install <packages> again and what did I see, in the meantime we were two patch levels higher...
            Ok... Installed these open-xchange-6.12 packages, followed the online guide on Centos 5 install by the letter... and voila... everything works like a charm....
            grtz,

            B.

            Comment

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