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  1. #1
    StealthBit Guest

    Default Error message - The e-mail module is not available

    Hi. Have just easily installed OX, provisioned a new context and user and logged into the system.
    But any attempts to access e-mail (clicked on e-mail in the row of icons at the top of the side pane), produces this message:

    "The e-mail module is not available.
    Unable to establish a connection to the E-Mail server. Possible reasons: the mail server is (temporarily) down or there are network connection problems. To prevent further errors the module has been disabled. Please contact your administrator."

    The context is provisioned with "--access-combination-name=all"

    The user is provisioned as "/opt/open-xchange/sbin/createuser -c 1 -A admin -P password -u test -d "Test User" -g Test -s User -p password -e test-user@comcast.net --imaplogin test-user --imapserver 127.0.0.1 --smtpserver smtp.comcast.net"

    The essential settings in mail.properties are:
    com.openexchange.mail.loginSource=mail
    com.openexchange.mail.passwordSource=session
    com.openexchange.mail.mailServerSource=session
    com.openexchange.mail.transportServerSource=sessio n
    com.openexchange.mail.masterPassword=password
    com.openexchange.mail.mailServer=imap://127.0.0.1:143
    com.openexchange.mail.transportServer=smtp://smtp.comcast.net:25
    com.openexchange.mail.defaultMailProvider=imap

    The imap server being used is Dovecot 1.2.6 and there are no problems accessing it by telnet.

    Running:
    Open-Xchange Server
    GUI Version: 6.14.0 Rev6
    Server Version: 6.14.0-Rev6

    Linux OpenSuse 11.2

    Please assist.

    Thank you

  2. #2
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    Hi,

    is the password for the OX account equal to the comcast mail account? Could it be that you have specified an incorrect IMAP Server (127.0.0.1)? Please post the details from the log file, there should be some stacktraces when logging in.

    Greetings
    Last edited by Martin Heiland; 01-01-2010 at 03:20 PM.

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