Homepage | Products | OX Knowledge Base | Support | Try Now | Contact | Company
OX Logo
Results 1 to 3 of 3
  1. #1
    Join Date
    Dec 2009
    Location
    Köln
    Posts
    14

    Default Error-Messages "12030: unknown" and "12031: unknown" in OX-GUI

    Minimum one of our users sometimes gets the mentioned error-messages in his OX-GUI while he is doing nothing in OX, only having it open in the background.
    In the server-logs i cannot find corresponding log-entries.
    What do these error-codes mean?
    The handling of OX is not affected for the user, as he says.

  2. #2
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    Hi,

    i suspect the user works with Microsoft Windows. Those codes look like error codes thrown by the network stack (wininet)

    These are the relevant error codes:
    Code:
    ERROR_INTERNET_CONNECTION_ABORTED
        12030
        The connection with the server has been terminated.
    
    ERROR_INTERNET_CONNECTION_RESET
        12031
        The connection with the server has been reset.
    I'm afraid the OX GUI cannot fix the network. Maybe some temporary routing/switching/firewall issues or? We experienced such issues with "desktop firewall" products that hook into the network stream as well.

    Greetings
    Last edited by Martin Heiland; 06-07-2010 at 02:48 PM.

  3. #3
    Join Date
    Dec 2009
    Location
    Köln
    Posts
    14

    Default

    Thanks for your feedback. You are right, Windows-OS with IE8. With the error-code-explanation I know where to start searching.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •