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  1. #1
    Join Date
    Feb 2007
    Posts
    114

    Exclamation one user has no access to mails via webGUI

    hi,
    i have the currious problem, that exactly ONE user can not access emails. Logon to webgui works, access to calendar, tasks .. also. Even startpage shows emails. But nothing happens after a klick onto email icon. The following error appears in log during this user login. Nothing was changed to this user, except she got an iphone (the device itself was already used by another user before).

    Another interesting hint: if i try to create a new filter action, the following error appears:
    1.05.2011 19:13: Warnung: Die gewählte Filterregel zeigt auf einen unbekannten Ordner 'default0/INBOX'.

    Imap in general seems to work, because access via e.g. evolution or thunderbird works!
    Any hints?

    Best regards
    Horst


    we use:
    GUI Version: 6.20.0 Rev11
    Server Version: 6.20.0-Rev11

    Following error appears during login:

    INFO: Login:chauser IP:192.168.17.218 AuthID:5a04c338-87c9-4f43-bde4-13d3d72d0000 Agent:Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/534.24 (KHTML, like Gecko) Ubuntu/10.10 Chromium/11.0.696.71 Chrome/11.0.696.71 Safari/534.24 Client:com.openexchange.ox.gui.dhtml(6.20.0 Rev11) Interface:HTTP_JSON Context:1(1,defaultcontext) User:80(chauser) Session:464762976a6c49cd88d8e247d89a0b73 Random:f085f1da5b3b47f8ab5e59403ef28611
    May 31, 2011 7:57:17 PM com.openexchange.push.imapidle.ImapIdlePushListene r checkNewMail
    INFO: starting IDLE for Context: 1, Login: chauser
    May 31, 2011 7:57:17 PM com.openexchange.tools.exceptions.DefaultLoggingLo gic codeError
    SEVERE: Coding Error: MSG-1031 Category=8 Message=Error processing mail server response. The administrator has been informed. exceptionID=-579547285-53775
    MSG-1031 Category=8 Message=Error processing mail server response. The administrator has been informed. exceptionID=-579547285-53775
    at com.openexchange.folderstorage.mail.MailFolderStor age.getFolder(MailFolderStorage.java:649)
    at com.openexchange.folderstorage.cache.CacheFolderSt orage.loadFolder(CacheFolderStorage.java:1123)
    at com.openexchange.folderstorage.cache.CacheFolderSt orage.getFolder(CacheFolderStorage.java:706)
    at com.openexchange.folderstorage.cache.CacheFolderSt orage.getFolder(CacheFolderStorage.java:688)
    at com.openexchange.folderstorage.internal.performers .GetPerformer.doGet(GetPerformer.java:130)
    at com.openexchange.folderstorage.internal.FolderServ iceImpl.getFolder(FolderServiceImpl.java:161)
    at com.openexchange.folder.json.actions.GetAction.per form(GetAction.java:105)
    at com.openexchange.ajax.requesthandler.MultipleAdapt er.performRequest(MultipleAdapter.java:107)
    at com.openexchange.ajax.Multiple.doAction(Multiple.j ava:214)
    at com.openexchange.ajax.Multiple.parseActionElement( Multiple.java:173)
    at com.openexchange.ajax.Multiple.doPut(Multiple.java :125)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:619)
    at com.openexchange.ajax.AJAXServlet.service(AJAXServ let.java:413)
    at com.openexchange.ajax.SessionServlet.service(Sessi onServlet.java:219)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:689)
    at com.openexchange.ajp13.najp.AJPv13RequestHandlerIm pl.doServletService(AJPv13RequestHandlerImpl.java: 523)
    at com.openexchange.ajp13.AJPv13Request.response(AJPv 13Request.java:134)
    at com.openexchange.ajp13.najp.AJPv13RequestHandlerIm pl.createResponse(AJPv13RequestHandlerImpl.java:33 5)
    at com.openexchange.ajp13.najp.AJPv13ConnectionImpl.c reateResponse(AJPv13ConnectionImpl.java:227)
    at com.openexchange.ajp13.najp.AJPv13Task.call(AJPv13 Task.java:352)
    at java.util.concurrent.FutureTask$Sync.innerRun(Futu reTask.java:269)
    at java.util.concurrent.FutureTask.run(FutureTask.jav a:123)
    at com.openexchange.threadpool.internal.CustomThreadP oolExecutor$Worker.runTask(CustomThreadPoolExecuto r.java:750)
    at com.openexchange.threadpool.internal.CustomThreadP oolExecutor$Worker.run(CustomThreadPoolExecutor.ja va:776)
    at java.lang.Thread.run(Thread.java:595)
    Caused by: MSG-1031 Category=8 Message=Error processing mail server response. The administrator has been informed. exceptionID=-579547285-53774
    at com.openexchange.mail.mime.MIMEMailException.handl eMessagingException(MIMEMailException.java:625)
    at com.openexchange.mail.mime.MIMEMailException.handl eMessagingException(MIMEMailException.java:387)
    at com.openexchange.mail.mime.MIMEMailException.handl eMessagingException(MIMEMailException.java:376)
    at com.openexchange.imap.converters.IMAPFolderConvert er.convertFolder(IMAPFolderConverter.java:447)
    at com.openexchange.imap.cache.FolderCache.loadFolder (FolderCache.java:278)
    at com.openexchange.imap.cache.FolderCache.getCachedF older(FolderCache.java:233)
    at com.openexchange.imap.cache.FolderCache.getCachedF older(FolderCache.java:173)
    at com.openexchange.imap.IMAPFolderStorage.getFolder( IMAPFolderStorage.java:381)
    at com.openexchange.folderstorage.mail.MailFolderStor age.getMailFolder(MailFolderStorage.java:674)
    at com.openexchange.folderstorage.mail.MailFolderStor age.getFolder(MailFolderStorage.java:598)
    ... 24 more
    Caused by: javax.mail.MessagingException: A20 NO System I/O error;
    nested exception is:
    com.sun.mail.iap.CommandFailedException: A20 NO System I/O error
    at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder. java:2602)
    at com.openexchange.imap.IMAPCommandsCollection.getSt atus(IMAPCommandsCollection.java:412)
    at com.openexchange.imap.converters.IMAPFolderConvert er.convertFolder(IMAPFolderConverter.java:408)
    ... 30 more
    Caused by: com.sun.mail.iap.CommandFailedException: A20 NO System I/O error
    at com.sun.mail.iap.Protocol.handleResult(Protocol.ja va:340)
    at com.openexchange.imap.IMAPCommandsCollection$7.doC ommand(IMAPCommandsCollection.java:471)
    at com.sun.mail.imap.IMAPFolder.doProtocolCommand(IMA PFolder.java:2657)
    at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder. java:2597)
    ... 32 more
    [/SIZE][/SIZE]

  2. #2
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    Hi,

    the error message at the OX log is based on a error message returned by the IMAP Server: "NO System I/O error". OX passes this message through but there is not much we can do if the underlying system reports an I/O error. Perhaps checking the IMAP log files might help here.

    Greetings

  3. #3
    Join Date
    Feb 2007
    Posts
    114

    Default

    hi martin,
    thank you, but access with an imap client like evolution works here - and on web portalpage emails are visible and viewable (rights hand mouse over).

    Any idea?

  4. #4
    Join Date
    Feb 2007
    Posts
    114

    Default

    hello,

    just for info:

    fixed this problem - i dont know why, but the user's xxxx.seen file was corrupt (size of about 5GB); deleted it and after login to web gui cyrus created a new one and logon works also for OX Webgui. Only drawback is that all read/unread information was lost.

    regards

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