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  1. #1

    Question Appointment mail notification

    Hello everybody,

    I noticed a problem with the behavior of the appointment mail notification system.
    For internal appointments with only OX users involved everything is fine. There we can configure the system with the calendar settings:

    E-Mail notification for Accept/Declined
    * E-Mail notification for appointment creator?
    * E-Mail notification for appointment participant?
    But if there are external users involved OX sends notification mails to every invited user (except the OX users with according settings). Is it possible to disable this function?

    Greetings
    Sebastian

  2. #2
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    Hi,

    i'm not quite sure what you try to achieve. How should an external participant who has no access to ox know, that there is an appointment? Within OX it's not necessary to get mails because a user might check the web interface which displays new appointments when they are created.

    We send ical attachments with mails to external participants to support interoperability with other solutions in terms of exchanging appointment updates or confirmations.

    Greetings

  3. #3

    Default

    Quote Originally Posted by Martin Braun View Post
    We send ical attachments with mails to external participants to support interoperability with other solutions in terms of exchanging appointment updates or confirmations.
    That is our problem. If there are external participants we don't want OX to send notification mails for confirmations to every single participant. Or is this behavior part of an RFC?

    Greetings

  4. #4

    Default

    I checked some RFCs. In the iTIP RFC (http://www.ietf.org/rfc/rfc2446.txt) interoperation with other calendar systems is described. Here is an example for group events:

    Action "Organizer" Attendee
    Initiate a meeting
    request
    "A" sends a REQUEST
    message to "B", "C",
    and "D"
    Accept the meeting
    request
    "B" sends a REPLY
    message to "A" with its
    ATTENDEE "partstat" para-
    set to "accepted"
    Decline the meeting
    request
    "C" sends a REPLY
    message to "A" with its
    ATTENDEE "partstat" para-
    set to "declined"
    Tentatively accept
    the meeting request
    "D" sends a REPLY
    message to "A" with its
    ATTENDEE "partstat" para-
    set to "tentative"
    Confirm meeting
    status with
    attendees
    "A" sends a REQUEST
    message to "B" and
    "D" with updated
    information.



    But in OX it is more like:

    Action "Organizer" Attendee
    Accept the meeting
    request
    "B" sends a REPLY
    message to "A", "C" and "D" with its
    ATTENDEE "partstat" para-
    set to "accepted"

  5. #5
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    Thanks for your input, we're checking this!

  6. #6

    Default

    Quote Originally Posted by Martin Braun View Post
    Thanks for your input, we're checking this!
    Do you have any news?

  7. #7
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    We're tracking this as a bug report. Since it's not high priority it might take a while until it gets fixed.

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