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Thread: Outlook 2013

  1. #1
    Join Date
    Mar 2013
    Location
    Burnham, UK
    Posts
    7

    Smile Outlook 2013

    I have just changed my email client on my host powweb to Open-Xchange and added the business option. I have installed the outlook 2 connector but cannot run outlook 2013.JPG
    Any Ideas
    Martin

  2. #2
    Join Date
    Mar 2013
    Location
    Frankfurt / Germany
    Posts
    57

    Default

    did you have any other error while installing?
    it looks, like the add-on didn't installed properly
    maybe reinstall OXT2 try to download from OX-Dashboard/new...

  3. #3
    Join Date
    Mar 2013
    Location
    Burnham, UK
    Posts
    7

    Default

    did not have any error messages in the initial install but after uninstalling and a fresh download I got the following message ox.JPG

  4. #4
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    Hi,

    what are the OS specifics? Could it be that the user does not work with administrative permissions?
    If you're using OX from a partner/hosting provider, you may contact their support first.

    Cheers
    Martin

  5. #5
    Join Date
    Mar 2013
    Location
    Burnham, UK
    Posts
    7

    Default

    Hi,

    Win 7 and did contact Hosting provider who replied

    Thank you for contacting support.

    Unfortunately the issue you are reporting is outside of our support and you will need to search/contact open xchange for question regarding outlook integration.

    Ben H
    Technical Specialist

    Will try a reinstall and make sure of permissions

    Thanks
    Martin

  6. #6
    Join Date
    Mar 2013
    Location
    Burnham, UK
    Posts
    7

    Default

    P.S. Hosting provider is POWWEB
    Martin

  7. #7
    Join Date
    Mar 2013
    Location
    Burnham, UK
    Posts
    7

    Default

    Have just reinstalled, each time I do the installer gets a bit further, This time I got the following.
    ---- Sync State ----

    Error during Login (SST_LOGIN)

    ---- Message ----

    Invalid credentials.

    ---- Location ----



    ---- Details ----

    The registration at OX/USM was not successful.
    Authentication failed

    ---- Error Object ----

    {
    "code": 2148335621,
    "code_hex": "0x800d0005",
    "code_description": "USM error: access denied",
    "state": 2,
    "state_description": "SST_LOGIN",
    "last_usm_call":
    {
    "func": "/usm-json/login",
    "argument":
    {
    "user": "this address was correct",
    "device": "0ed6e52ed98b23488a15f541e08252e3",
    "password": "****"
    },
    "reply":
    {
    "status": 5,
    "data": null,
    "errorCode": 1572869,
    "errorMessage": "Authentication failed",
    "errorDetails": null,
    "oxError":
    {
    "error": "Invalid credentials.",
    "error_params":
    [],
    "error_id": "1562447699-579029785",
    "code": "LGI-0006",
    "category": 1,
    "hard_conflict": false,
    "participants": null,
    "confirmations": null,
    "id": null,
    "folder_id": null,
    "start_date": null,
    "end_date": null,
    "title": null
    }
    }
    }
    }

    I also get the error message mentioned in the 1st post
    Regards
    Martin
    Last edited by sparks; 03-11-2013 at 04:38 PM. Reason: Update

  8. #8
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    Well, the error message tells me that your username/password is incorrect. Have you double-checked that?

  9. #9
    Join Date
    Mar 2013
    Location
    Burnham, UK
    Posts
    7

    Default

    I assume that the username/password is the same as the login to the webmail interface, if so it is correct

  10. #10
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    Hm, i already expected that. Sadly, there is nothing we can do remotely to solve the issue. The reported error message does not point to a faulty behavior of the software. It is possible that your account is not Outlook-enabled by the hosting provider.

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