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  1. #1
    Join Date
    Aug 2013
    Posts
    5

    Default SVL-0011 "OX server returned error" after updating OXtender-Plugin for Outlook

    The OXtender-plugin update to the latest version (7.0.64.2861) seems to have damaged one user account.

    Neither synchronization nor a new installation of the corresponding Outlook-profile can be done. Those actions cause a "SVL-0011 OX server returned error" error. Login through the web frontend (6.22) and synchronization on iOS-systems are still working for that account.

    All other accounts of the same context with similar configuration are still working fine and survived the OXtender-plugin update.

    Any ideas how to rescue/repair this account?

    OXtender error
    Code:
    ---- Sync State ----
    
    Error performing initial import (SST_INITIAL_IMPORT)
    
    ---- Message ----
    
    An error occurred inside the Open-Xchange server which prevented it from fulfilling the request.
    
    ---- Location ----
    
    ---- Details ----
    
    An unexpected error occured when accessing the Open-Xchange server.
    
    An error occurred inside the Open-Xchange server which prevented it from fulfilling the request. (SVL-0011, 1523920475-384)
    
    ---- Error Object ----
    
    {
      "code": 2148335618,
      "code_hex": "0x800d0002",
      "code_description": "USM error: ox server returned error",
      "state": 3,
      "state_description": "SST_INITIAL_IMPORT",
      "last_usm_call":
        {
          "func": "/usm-json/syncInit?id=76af87b8-4a36-424d-b1e8-05dd8bff7583_1_9108",
          "argument":
            {
              "sessionid": "76af87b8-4a36-424d-b1e8-05dd8bff7583_1_9108"
            },
          "reply":
            {
              "status": 2,
              "data": null,
              "errorCode": 6358785,
              "errorMessage": "OX server returned error",
              "errorDetails":
                {
                  "category": 8,
                  "error": "An error occurred inside the Open-Xchange server which prevented it from fulfilling the request.",
                  "error_params":
                    [
                      "12"
                    ],
                  "error_id": "1523920475-384",
                  "categories": "ERROR",
                  "code": "SVL-0011"
                },
              "oxError":
                {
                  "error": "An error occurred inside the Open-Xchange server which prevented it from fulfilling the request.",
                  "error_params":
                    [
                      "12"
                    ],
                  "error_id": "1523920475-384",
                  "code": "SVL-0011",
                  "category": 8,
                  "hard_conflict": false,
                  "participants": null,
                  "confirmations": null,
                  "id": null,
                  "folder_id": null,
                  "start_date": null,
                  "end_date": null,
                  "title": null,
                  "created_by": null
                }
            }
        }
    }
    open-xchange.log
    Code:
    23.08.2013 01:25:55 com.openexchange.log.internal.callback.InfoCallback log
    INFO: Logged at: com.openexchange.authentication.imap.impl.IMAPAuthentication.handleLoginInfo(IMAPAuthentication.java:331)
     com.openexchange.ajax.requestNumber=5598
     com.openexchange.ajpv13.remoteAddress=127.0.0.1
     com.openexchange.login.authId=c787127e-ba97-429e-892d-124cdf6f33ac
     com.openexchange.login.client=USM-JSON
     com.openexchange.login.clientIp=<IP>
     com.openexchange.login.login=<EMAIL>
     com.openexchange.login.userAgent=Open-Xchange USM HTTP Client
     com.openexchange.login.version=7.2.2-9-15db224ccc300bcb73c32ca8328d59a2ad9f298b- 5590
     
     Imap authentication for user <EMAIL> successful on host imap.<HOST>:143
    23.08.2013 01:25:55 com.openexchange.log.internal.callback.InfoCallback log
    INFO: Logged at: com.openexchange.ajax.Login$11.doLogin(Login.java:979)
     com.openexchange.ajax.requestNumber=5598
     com.openexchange.ajpv13.remoteAddress=127.0.0.1
     com.openexchange.database.schema=oxdatabase_25
     com.openexchange.login.authId=c787127e-ba97-429e-892d-124cdf6f33ac
     com.openexchange.login.client=USM-JSON
     com.openexchange.login.clientIp=<IP>
     com.openexchange.login.login=<EMAIL>
     com.openexchange.login.userAgent=Open-Xchange USM HTTP Client
     com.openexchange.login.version=7.2.2-9-15db224ccc300bcb73c32ca8328d59a2ad9f298b- 5590
     com.openexchange.session.clientId=USM-JSON
     com.openexchange.session.contextId=1
     com.openexchange.session.userId=5
     
     Login:<EMAIL> IP:<IP> AuthID:c787127e-ba97-429e-892d-124cdf6f33ac Agent:Open-Xchange USM HTTP Client Client:USM-JSON(7.2.2-9-15db224ccc300bcb73c32ca8328d59a2ad9f298b- 5590) Interface:HTTP_JSON Context:1(1,<HOST>) User:5(<USER>) Session:6dcc1e4cfdab42368b42b9b332ccbc5b Random:311b77fd817b42f7b9e8e882b77368a4
    23.08.2013 01:26:01 com.openexchange.log.internal.callback.ErrorCallback log
    SCHWERWIEGEND: Logged at: com.openexchange.ajax.requesthandler.DispatcherServlet.handle(DispatcherServlet.java:376)
     com.openexchange.ajax.requestNumber=5601
     com.openexchange.ajpv13.remoteAddress=127.0.0.1
     com.openexchange.ajpv13.remotePort=48319
     com.openexchange.database.schema=oxdatabase_25
     com.openexchange.session.clientId=USM-JSON
     com.openexchange.session.contextId=1
     com.openexchange.session.userId=5
     
     Unexpected error: 'SVL-0011 Categories=ERROR Message='Unexpected error: 12' exceptionID=1101038524-4580'
    SVL-0011 Categories=ERROR Message='Unexpected error: 12' exceptionID=1101038524-4580
    	at com.openexchange.exception.OXExceptionFactory.create(OXExceptionFactory.java:158)
    	at com.openexchange.tools.servlet.AjaxExceptionCodes.create(AjaxExceptionCodes.java:252)
    	at com.openexchange.folder.json.actions.AbstractFolderAction.perform(AbstractFolderAction.java:101)
    	at com.openexchange.ajax.requesthandler.DefaultDispatcher.perform(DefaultDispatcher.java:207)
    	at com.openexchange.ajax.requesthandler.DispatcherServlet.handle(DispatcherServlet.java:345)
    	at com.openexchange.ajax.requesthandler.DispatcherServlet.doGet(DispatcherServlet.java:282)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
    	at com.openexchange.ajax.AJAXServlet.service(AJAXServlet.java:514)
    	at com.openexchange.ajax.SessionServlet.service(SessionServlet.java:319)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at com.openexchange.ajp13.coyote.AjpProcessor.process(AjpProcessor.java:918)
    	at com.openexchange.ajp13.coyote.sockethandler.CoyoteTask.call(CoyoteTask.java:185)
    	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
    	at java.util.concurrent.FutureTask.run(FutureTask.java:138)
    	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.runTask(CustomThreadPoolExecutor.java:799)
    	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.run(CustomThreadPoolExecutor.java:826)
    	at java.lang.Thread.run(Thread.java:662)
    Caused by: java.lang.ArrayIndexOutOfBoundsException: 12
    	at com.openexchange.folder.json.actions.ListAction.doPerform(ListAction.java:218)
    	at com.openexchange.folder.json.actions.AbstractFolderAction.perform(AbstractFolderAction.java:97)
    	... 14 more
    23.08.2013 01:26:01 com.openexchange.usm.json.USMJSONServlet doPut
    SCHWERWIEGEND: 1:5:<EMAIL>:JSON:7394498000d17c4b9c373f6139d6d866 syncInit OX_SERVER_ERROR 6358785 OX server returned error
    610701: com.openexchange.usm.json.USMJSONAPIException: OX server returned error
    	at com.openexchange.usm.json.USMJSONAPIException.createInternalError(USMJSONAPIException.java:75)
    	at com.openexchange.usm.connector.commands.SyncInitHandler.computeSyncInit(SyncInitHandler.java:135)
    	at com.openexchange.usm.connector.commands.SyncInitHandler.handleRequest(SyncInitHandler.java:96)
    	at com.openexchange.usm.json.USMJSONServlet.doPut(USMJSONServlet.java:279)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:730)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at com.openexchange.ajp13.coyote.AjpProcessor.process(AjpProcessor.java:918)
    	at com.openexchange.ajp13.coyote.sockethandler.CoyoteTask.call(CoyoteTask.java:185)
    	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
    	at java.util.concurrent.FutureTask.run(FutureTask.java:138)
    	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.runTask(CustomThreadPoolExecutor.java:799)
    	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.run(CustomThreadPoolExecutor.java:826)
    	at java.lang.Thread.run(Thread.java:662)
    Caused by: 400015: com.openexchange.usm.api.exceptions.OXCommunicationException: OX server returned error, json-error={"category":8,"error":"An error occurred inside the Open-Xchange server which prevented it from fulfilling the request.","error_params":["12"],"error_id":"1101038524-4580","categories":"ERROR","code":"SVL-0011"}
    	at com.openexchange.usm.contenttypes.util.AbstractTransferHandler.checkResult(AbstractTransferHandler.java:556)
    	at com.openexchange.usm.contenttypes.util.AbstractTransferHandler.getListOfResults(AbstractTransferHandler.java:442)
    	at com.openexchange.usm.contenttypes.util.AbstractTransferHandler.performActionAndCheckRights(AbstractTransferHandler.java:662)
    	at com.openexchange.usm.contenttypes.folder.impl.FolderContentTypeTransferHandlerImpl.readFolderContent(FolderContentTypeTransferHandlerImpl.java:126)
    	at com.openexchange.usm.contenttypes.folder.impl.FolderContentTypeTransferHandlerImpl.readFolderContent(FolderContentTypeTransferHandlerImpl.java:107)
    	at com.openexchange.usm.session.sync.FolderHierarchyStorage.addToFolderSet(FolderHierarchyStorage.java:137)
    	at com.openexchange.usm.session.sync.FolderHierarchyStorage.addToFolderSet(FolderHierarchyStorage.java:144)
    	at com.openexchange.usm.session.sync.FolderHierarchyStorage.getCurrentServerData(FolderHierarchyStorage.java:95)
    	at com.openexchange.usm.session.sync.BaseContentSyncer.getCurrentOrCachedServerData(BaseContentSyncer.java:117)
    	at com.openexchange.usm.session.sync.SlowContentSyncer.syncWithServer(SlowContentSyncer.java:90)
    	at com.openexchange.usm.session.impl.SessionImpl.syncFoldersWithServer(SessionImpl.java:418)
    	at com.openexchange.usm.connector.commands.SyncInitHandler.computeSyncInit(SyncInitHandler.java:118)
    	... 11 more
    23.08.2013 01:26:02 com.openexchange.log.internal.callback.ErrorCallback log
    SCHWERWIEGEND: Logged at: com.openexchange.ajax.requesthandler.DispatcherServlet.handle(DispatcherServlet.java:376)
     com.openexchange.ajax.requestNumber=5603
     com.openexchange.ajpv13.remoteAddress=127.0.0.1
     com.openexchange.ajpv13.remotePort=48319
     com.openexchange.database.schema=oxdatabase_25
     com.openexchange.session.clientId=USM-JSON
     com.openexchange.session.contextId=1
     com.openexchange.session.userId=5
     
     Unexpected error: 'SVL-0011 Categories=ERROR Message='Unexpected error: 12' exceptionID=1101038524-4583'
    SVL-0011 Categories=ERROR Message='Unexpected error: 12' exceptionID=1101038524-4583
    	at com.openexchange.exception.OXExceptionFactory.create(OXExceptionFactory.java:158)
    	at com.openexchange.tools.servlet.AjaxExceptionCodes.create(AjaxExceptionCodes.java:252)
    	at com.openexchange.folder.json.actions.AbstractFolderAction.perform(AbstractFolderAction.java:101)
    	at com.openexchange.ajax.requesthandler.DefaultDispatcher.perform(DefaultDispatcher.java:207)
    	at com.openexchange.ajax.requesthandler.DispatcherServlet.handle(DispatcherServlet.java:345)
    	at com.openexchange.ajax.requesthandler.DispatcherServlet.doGet(DispatcherServlet.java:282)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
    	at com.openexchange.ajax.AJAXServlet.service(AJAXServlet.java:514)
    	at com.openexchange.ajax.SessionServlet.service(SessionServlet.java:319)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at com.openexchange.ajp13.coyote.AjpProcessor.process(AjpProcessor.java:918)
    	at com.openexchange.ajp13.coyote.sockethandler.CoyoteTask.call(CoyoteTask.java:185)
    	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
    	at java.util.concurrent.FutureTask.run(FutureTask.java:138)
    	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.runTask(CustomThreadPoolExecutor.java:799)
    	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.run(CustomThreadPoolExecutor.java:826)
    	at java.lang.Thread.run(Thread.java:662)
    Caused by: java.lang.ArrayIndexOutOfBoundsException: 12
    	at com.openexchange.folder.json.actions.ListAction.doPerform(ListAction.java:218)
    	at com.openexchange.folder.json.actions.AbstractFolderAction.perform(AbstractFolderAction.java:97)
    	... 14 more
    23.08.2013 01:26:02 com.openexchange.usm.json.USMJSONServlet doPut
    SCHWERWIEGEND: 1:5:<EMAIL>:JSON:7394498000d17c4b9c373f6139d6d866 syncInit OX_SERVER_ERROR 6358785 OX server returned error
    610701: com.openexchange.usm.json.USMJSONAPIException: OX server returned error
    	at com.openexchange.usm.json.USMJSONAPIException.createInternalError(USMJSONAPIException.java:75)
    	at com.openexchange.usm.connector.commands.SyncInitHandler.computeSyncInit(SyncInitHandler.java:135)
    	at com.openexchange.usm.connector.commands.SyncInitHandler.handleRequest(SyncInitHandler.java:96)
    	at com.openexchange.usm.json.USMJSONServlet.doPut(USMJSONServlet.java:279)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:730)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at com.openexchange.ajp13.coyote.AjpProcessor.process(AjpProcessor.java:918)
    	at com.openexchange.ajp13.coyote.sockethandler.CoyoteTask.call(CoyoteTask.java:185)
    	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
    	at java.util.concurrent.FutureTask.run(FutureTask.java:138)
    	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.runTask(CustomThreadPoolExecutor.java:799)
    	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.run(CustomThreadPoolExecutor.java:826)
    	at java.lang.Thread.run(Thread.java:662)
    Caused by: 400015: com.openexchange.usm.api.exceptions.OXCommunicationException: OX server returned error, json-error={"category":8,"error":"An error occurred inside the Open-Xchange server which prevented it from fulfilling the request.","error_params":["12"],"error_id":"1101038524-4583","categories":"ERROR","code":"SVL-0011"}
    	at com.openexchange.usm.contenttypes.util.AbstractTransferHandler.checkResult(AbstractTransferHandler.java:556)
    	at com.openexchange.usm.contenttypes.util.AbstractTransferHandler.getListOfResults(AbstractTransferHandler.java:442)
    	at com.openexchange.usm.contenttypes.util.AbstractTransferHandler.performActionAndCheckRights(AbstractTransferHandler.java:662)
    	at com.openexchange.usm.contenttypes.folder.impl.FolderContentTypeTransferHandlerImpl.readFolderContent(FolderContentTypeTransferHandlerImpl.java:126)
    	at com.openexchange.usm.contenttypes.folder.impl.FolderContentTypeTransferHandlerImpl.readFolderContent(FolderContentTypeTransferHandlerImpl.java:107)
    	at com.openexchange.usm.session.sync.FolderHierarchyStorage.addToFolderSet(FolderHierarchyStorage.java:137)
    	at com.openexchange.usm.session.sync.FolderHierarchyStorage.addToFolderSet(FolderHierarchyStorage.java:144)
    	at com.openexchange.usm.session.sync.FolderHierarchyStorage.getCurrentServerData(FolderHierarchyStorage.java:95)
    	at com.openexchange.usm.session.sync.BaseContentSyncer.getCurrentOrCachedServerData(BaseContentSyncer.java:117)
    	at com.openexchange.usm.session.sync.SlowContentSyncer.syncWithServer(SlowContentSyncer.java:90)
    	at com.openexchange.usm.session.impl.SessionImpl.syncFoldersWithServer(SessionImpl.java:418)
    	at com.openexchange.usm.connector.commands.SyncInitHandler.computeSyncInit(SyncInitHandler.java:118)
    	... 11 more
    23.08.2013 01:30:24 com.openexchange.usm.session.impl.USMSessionCacheCleanupLogInfoTask run
    INFO: 0 USM sessions (and 0 by JVM) and 0 SyncStates have been removed from memory cache since the last cleanup task.
    Last edited by nepox; 08-24-2013 at 05:50 PM.

  2. #2
    Join Date
    Aug 2013
    Posts
    5

    Default

    This problem is solved.

    What went wrong?

    - User profile with default language Dutch had a folder named "Tasks", probably created automatically by synchronization with iOS
    - The foldername "Tasks" seems to be reserved for internal use after the latest update

    Result

    OXtender crashes when starting synchronization without logging any helpful informations

    Solution

    - Renaming folder "Tasks" by using the web frontend

    It's disappointing to me that the OX team is not reacting at all on such issues, neither by forum-reply, neither by answering on the correspoding support-request.
    Last edited by nepox; 08-28-2013 at 11:15 PM.

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