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  1. #1

    Lightbulb Problem connect to imap

    Hi all,

    My OX has a problem that is disconect to imap server often.

    mail1.PNG

    This is log error :

    Aug 26, 2013 9:30:19 AM com.openexchange.log.internal.callback.ErrorCallba ck log
    SEVERE: Logged at: com.openexchange.ajax.requesthandler.DispatcherSer vlet.logException(DispatcherServlet.java:418)
    com.openexchange.ajax.requestNumber=4663
    com.openexchange.grizzly.remoteAddress=127.0.0.1
    com.openexchange.session.clientId=open-xchange-appsuite
    com.openexchange.session.contextId=1
    com.openexchange.session.userId=7

    Error processing request:
    com.openexchange.ajax.action=threadedAll
    com.openexchange.grizzly.remotePort=57982
    com.openexchange.grizzly.requestIp=127.0.0.1
    com.openexchange.grizzly.requestURI=/ajax/mail
    com.openexchange.grizzly.serverName=oxpro.dinodata .vn
    com.openexchange.grizzly.servletPath=/ajax/mail
    com.openexchange.grizzly.threadName=OXWorker-0002062
    com.openexchange.mail.accountId=0
    com.openexchange.mail.fullName=INBOX
    com.openexchange.session.session={contextId=1, userId=7, sessionId=ff223c819a954b8b93757067ee6402a4, login=quangduc@vinacis.com, localIp=127.0.0.1, authId=b21578bb4fe64ba6b2ffacfe4783d905, hash=USd8jfM8ym63Ijh1018g, client=open-xchange-appsuite, transient=false}
    com.openexchange.session.sessionId=ff223c819a954b8 b93757067ee6402a4

    MSG-1018 Categories=SERVICE_DOWN Message='No route to host: server (mail.vinacis.com) cannot be reached' exceptionID=1809464869-4688
    at com.openexchange.mail.mime.MimeMailExceptionCode.c reate(MimeMailExceptionCode.java:416)
    at com.openexchange.mail.mime.MimeMailException.handl eMessagingException(MimeMailException.java:332)
    at com.openexchange.imap.IMAPException.handleMessagin gException(IMAPException.java:1192)
    at com.openexchange.imap.IMAPMessageStorage.getThread SortedMessages(IMAPMessageStorage.java:1778)
    at com.openexchange.mail.MailServletInterfaceImpl.get AllSimpleThreadStructuredMessages(MailServletInter faceImpl.java:746)
    at com.openexchange.mail.json.actions.SimpleThreadStr uctureAction.perform0(SimpleThreadStructureAction. java:332)
    at com.openexchange.mail.json.actions.SimpleThreadStr uctureAction.perform(SimpleThreadStructureAction.j ava:217)
    at com.openexchange.mail.json.actions.AbstractMailAct ion.perform(AbstractMailAction.java:198)
    at com.openexchange.ajax.requesthandler.DefaultDispat cher.perform(DefaultDispatcher.java:207)
    at com.openexchange.ajax.requesthandler.DispatcherSer vlet.handle(DispatcherServlet.java:345)
    at com.openexchange.ajax.requesthandler.DispatcherSer vlet.doGet(DispatcherServlet.java:282)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
    at com.openexchange.ajax.AJAXServlet.service(AJAXServ let.java:514)
    at com.openexchange.ajax.SessionServlet.service(Sessi onServlet.java:319)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.openexchange.http.grizzly.service.http.OSGiSer vletHandler$FilterChainImpl.doFilter(OSGiServletHa ndler.java:405)
    at com.openexchange.http.grizzly.servletfilter.Reques tReportingFilter.doFilter(RequestReportingFilter.j ava:127)
    at com.openexchange.http.grizzly.service.http.OSGiSer vletHandler$FilterChainImpl.doFilter(OSGiServletHa ndler.java:395)
    at com.openexchange.http.grizzly.servletfilter.Wrappi ngFilter.doFilter(WrappingFilter.java:184)
    at com.openexchange.http.grizzly.service.http.OSGiSer vletHandler$FilterChainImpl.doFilter(OSGiServletHa ndler.java:395)
    at com.openexchange.http.grizzly.service.http.OSGiAut hFilter.doFilter(OSGiAuthFilter.java:140)
    at com.openexchange.http.grizzly.service.http.OSGiSer vletHandler$FilterChainImpl.doFilter(OSGiServletHa ndler.java:395)
    at com.openexchange.http.grizzly.service.http.OSGiSer vletHandler$FilterChainImpl.invokeFilterChain(OSGi ServletHandler.java:373)
    at org.glassfish.grizzly.servlet.ServletHandler.doSer vletService(ServletHandler.java:252)
    at org.glassfish.grizzly.servlet.ServletHandler.servi ce(ServletHandler.java:194)
    at com.openexchange.http.grizzly.service.http.OSGiMai nHandler.service(OSGiMainHandler.java:190)
    at org.glassfish.grizzly.http.server.HttpHandler.doHa ndle(HttpHandler.java:164)
    at org.glassfish.grizzly.http.server.HttpHandlerChain .service(HttpHandlerChain.java:196)
    at org.glassfish.grizzly.http.server.HttpHandler.doHa ndle(HttpHandler.java:164)
    at org.glassfish.grizzly.http.server.OXHttpServerFilt er.handleRead(OXHttpServerFilter.java:290)
    at org.glassfish.grizzly.filterchain.ExecutorResolver $9.execute(ExecutorResolver.java:119)
    at org.glassfish.grizzly.filterchain.DefaultFilterCha in.executeFilter(DefaultFilterChain.java:265)
    at org.glassfish.grizzly.filterchain.DefaultFilterCha in.executeChainPart(DefaultFilterChain.java:200)
    at org.glassfish.grizzly.filterchain.DefaultFilterCha in.execute(DefaultFilterChain.java:134)
    at org.glassfish.grizzly.filterchain.DefaultFilterCha in.process(DefaultFilterChain.java:112)
    at org.glassfish.grizzly.ProcessorExecutor.execute(Pr ocessorExecutor.java:78)
    at org.glassfish.grizzly.nio.transport.TCPNIOTranspor t.fireIOEvent(TCPNIOTransport.java:770)
    at org.glassfish.grizzly.strategies.AbstractIOStrateg y.fireIOEvent(AbstractIOStrategy.java:112)
    at org.glassfish.grizzly.strategies.WorkerThreadIOStr ategy.run0(WorkerThreadIOStrategy.java:115)
    at org.glassfish.grizzly.strategies.WorkerThreadIOStr ategy.access$100(WorkerThreadIOStrategy.java:55)
    at org.glassfish.grizzly.strategies.WorkerThreadIOStr ategy$WorkerThreadRunnable.run(WorkerThreadIOStrat egy.java:135)
    at com.openexchange.threadpool.internal.CustomThreadP oolExecutor$Worker.runTask(CustomThreadPoolExecuto r.java:799)
    at com.openexchange.threadpool.internal.CustomThreadP oolExecutor$Worker.run(CustomThreadPoolExecutor.ja va:826)
    at java.lang.Thread.run(Thread.java:724)
    Caused by: javax.mail.MessagingException: connection failure
    at com.sun.mail.imap.IMAPStore.getProtocol(IMAPStore. java:1032)
    at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java: 911)
    at com.openexchange.imap.IMAPMessageStorage.getThread SortedMessages(IMAPMessageStorage.java:1520)
    ... 40 more


    Who can tell me ? how to fix it ...


    Thanks

  2. #2
    Join Date
    Aug 2013
    Posts
    5

    Default

    Code:
    MSG-1018 Categories=SERVICE_DOWN Message='No route to host: server (mail.vinacis.com) cannot be reached' exceptionID=1809464869-4688
    Is this the correct domain? Are you able (1) to ping the host (2) to access the service using the imap port?

  3. #3

    Default

    Is this the correct domain? Are you able (1) to ping the host (2) to access the service using the imap port?
    yes , this is conrrect domain .....

    [root@ox1 ~]# ping mail.vinacis.com
    PING mail.vinacis.com (210.211.117.215) 56(84) bytes of data.
    64 bytes from mail.vinacis.com (210.211.117.215): icmp_seq=1 ttl=64 time=1.64 ms
    64 bytes from mail.vinacis.com (210.211.117.215): icmp_seq=2 ttl=64 time=0.106 ms
    64 bytes from mail.vinacis.com (210.211.117.215): icmp_seq=3 ttl=64 time=0.109 ms
    64 bytes from mail.vinacis.com (210.211.117.215): icmp_seq=4 ttl=64 time=0.127 ms
    64 bytes from mail.vinacis.com (210.211.117.215): icmp_seq=5 ttl=64 time=0.418 ms
    64 bytes from mail.vinacis.com (210.211.117.215): icmp_seq=6 ttl=64 time=0.150 ms
    64 bytes from mail.vinacis.com (210.211.117.215): icmp_seq=7 ttl=64 time=0.382 ms
    64 bytes from mail.vinacis.com (210.211.117.215): icmp_seq=8 ttl=64 time=0.387 ms
    64 bytes from mail.vinacis.com (210.211.117.215): icmp_seq=9 ttl=64 time=0.161 ms


    [root@ox1 ~]# telnet 210.211.117.215 143
    Trying 210.211.117.215...
    Connected to 210.211.117.215.
    Escape character is '^]'.
    * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA AUTH=CRAM-MD5 AUTH=PLAIN IDLE ACL ACL2=UNION STARTTLS]
    Connection closed by foreign host.

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