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  1. #1
    Join Date
    Apr 2014
    Posts
    1

    Default OXtender 2 Synchronisationsprobleme mit Outlook 2013

    Hallo,

    ich verwende Outlook 2013 (64 bit) mit Windows 7 (64 bit). Der Update Prozess schließt nicht ab. Hierduch lässt sich Outlook nicht beenden und auch nicht erneut starten. Das "OX" Benachrichtigungssymbol blinkt regelmäßig grün und grau. Im Ballontipp steht: - Synchronisiere Ordner Posteingang

    Egal wie lange man wartet, dieser Zustand ändert sich nicht. Im Posteingang befinden sich 3 Mails < 1MB die mir auch in Outlook angezeigt werden. Doch mehr passiert nicht. Der Kalender und die Kontakte sind synchronisiert.

    Folgende eigene Lösungsansätze habe ich bisher ausprobiert:

    - Ausführen von C:\Program Files\Open-Xchange\OXtender 2 for Microsoft Outlook\Profile\Support Tool zum löschen des Profils

    Wenn dies ausgeführt wird, wenn OXtender die Synchronisation nicht abschließen kann, liefert dies folgende Fehlermeldungen

    No success, still detected 1 running processes with name 'OUTLOOK'.
    Error deleting profile: olox2helper.exe exited with code 1


    - Komplette Deinstallation des Office 2013 PRO Pakets
    - Deinstallation von Oxtender 2 und Open Exchange Updater
    - Löschen der Registry Einträge HKEY Current User / HKEY Local Machine Windows Office
    - Löschen der Temp Verzeichnisse (App Data Local ... und Windows / Temp...)

    - Neuinstallation Office
    - Installation von OXtender ohne vorheriges öffnen (ohne Profil) von Outlook
    - Einstellungen von OXtender eintragen und start von Outlook


    Dies habe ich in verschiedenen Abwandlungen probiert. Immer mit dem selben Ergebnis. Die Synchronisation stoppt und Outlook schließt nicht (graues Symbol im Benachrichtigungsbereich) und kann auch nicht wieder geöffnet werden.

    Ich verzweifel langsam! Hilfreich wäre eine Angabe, wie ich OXtender2 komplett lösche oder zum laufen bekomme.

    Folgende Version wird verwendet:

    Version:

    OXtender 2 for Microsoft Outlook

    Open-Xchange OXtender 2 AddIn for Microsoft Outlook
    Version 7.2.7.157
    Copyright © 2009 - 2013 Open-Xchange AG


    VIPcom OX MAPI Provider
    Version 0.0.154.0
    Copyright © 2006 - 2013


    Open-Xchange Groupware Server
    fetching data...


    Weitere Daten:

    CommandLine: "C:\Program Files\Open-Xchange\OXtender 2 for Microsoft Outlook\Profile\SupportTool.exe"
    CurrentDirectory: C:\Program Files\Open-Xchange\OXtender 2 for Microsoft Outlook\Profile
    ExitCode: 0
    HasShutdownStarted: False
    MachineName: PC
    OSVersion: Microsoft Windows NT 6.1.7601 Service Pack 1
    ProcessorCount: 4
    SystemDirectory: C:\Windows\system32
    TickCount: 6099670
    UserDomainName: PC
    UserInteractive: True
    UserName: Name
    Version: 2.0.50727.5477
    WorkingSet: 55865344

    ---- Outlook ----


    ---- AddIn ----

    AssemblyName: OXAddIn
    AssemblyVersion: 7.2.7.157
    AddinPath: C:\Program Files\Open-Xchange\OXtender 2 for Microsoft Outlook
    CommandBarVisible: True
    CultureOverride: de
    DisableIntegrityChecks: False
    LogAutoFlush: True
    LogConsole: False
    LogLevel: Error
    LogTextFile: C:\Users\DG\AppData\Local\Open-Xchange\OXtender 2 for Microsoft Outlook\OXAddIn.log
    LogTextFileCOM: C:\Users\DG\AppData\Local\Open-Xchange\OXtender 2 for Microsoft Outlook\OXAddInCOM.log
    ProductName: OXtender 2 for Microsoft Outlook
    ProfileName:
    ServerURL:
    SessionId:
    ThemePath: C:\Program Files\Open-Xchange\OXtender 2 for Microsoft Outlook\Theme
    UserID:
    Username:

    ---- Provider ----

    Path: C:\Windows\system32\oxstor32.dll
    ProductName: VIPcom oxstor32
    Version: 0.0.154.0
    Append: True
    File: C:\Users\DG\AppData\Local\Open-Xchange\OXtender 2 for Microsoft Outlook\oxstore_
    Level: 0
    SyncMsgMax: 50

    ---- Registry ----

    HKEY_CURRENT_USER\SOFTWARE\Open-Xchange

    HKEY_CURRENT_USER\SOFTWARE\Open-Xchange\OXtender2
    DataDir = C:\Users\DG\AppData\Local\Open-Xchange\OXtender 2 for Microsoft Outlook
    LogLevel = 1
    LogAutoFlush = 1
    LogConsole = 0
    OLRegistry = 5
    CultureOverride = de

    HKEY_CURRENT_USER\SOFTWARE\Open-Xchange\OXtender2\Profilname
    CommandBarPosition = 1
    CommandBarRowIndex = 2
    CommandBarTop = 1
    CommandBarLeft = 0
    CommandBarVisible = 1
    FeedbackEMail = feedback-olox2@open-xchange.com
    FeedbackPageEnabled = 1
    DebugPageEnabled = 1
    MailfilterEnabled = 1
    PasswordEnabled = 1
    VacationEnabled = 1
    PersonalEnabled = 1
    PSTInfoEnabled = 1
    PollingEnabled = 1
    PollingInterval = 14400000
    DelayTime = 60000
    ShowStatusInTray = 1
    ShowStatusInStatusBar = 1
    DisableIntegrityChecks = 0

    HKEY_CURRENT_USER\SOFTWARE\Open-Xchange\OXtender2\store

    HKEY_CURRENT_USER\SOFTWARE\Open-Xchange\OXtender2\store\config
    usespooler = 1
    syncmsgmax = 50

    HKEY_CURRENT_USER\SOFTWARE\Open-Xchange\OXtender2\store\debug
    file = C:\Users\DG\AppData\Local\Open-Xchange\OXtender 2 for Microsoft Outlook\oxstore_
    level = 0
    append = 1

    HKEY_CURRENT_USER\SOFTWARE\Open-Xchange\Updater
    (Default) =
    AutomaticUpdate = 1
    ProductName = Open-Xchange Updater
    UpdateProxyPassword =
    LogForceFlush = 0
    UpdateUseProxy = 0
    UpdateUseProxyAuth = 0
    UpdateProxyUsername =
    UpdateProxyPort = 0
    UpdateProxyURL =
    RetryInterval = 30
    LogLevel = 1
    MsiLog = 1
    UpdateCheckInterval = 1
    Eula = 1
    ProductVersion = 6.18.25
    InstallDir = C:\Users\DG\AppData\Local\Open-Xchange\OXUpdater\
    UInteract = 1
    UpdateServerURL = https://communicator.strato.com/ajax/updater/update.xml
    LastUpdateCheck = System.Byte[]
    crypted = 1337

    HKEY_CURRENT_USER\SOFTWARE\Open-Xchange\Updater\InfoStore
    Server = https://communicator.strato.com/serv...bdav.infostore
    Connected = 0
    Username = (Adresse gelöscht - funktioniert)
    DriveLetter = M:
    Startup = 0
    Password = Ew==
    crypted = 1337


    HKCU\SOFTWARE\Classes\OXAddIn.Connect [not found]

    HKCU\SOFTWARE\Classes\CLSID\{D576A244-6649-453B-B434-892C10BA605E} [not found]

    HKCU\SOFTWARE\Microsoft\Office\Outlook\AddIns\OXAd dIn.Connect [not found]

    HKCU\Software\Microsoft\Office\10.0\Outlook\Option s\MSHTML\International [not found]

    HKCU\Software\Microsoft\Office\11.0\Outlook\Option s\MSHTML\International [not found]

    HKCU\Software\Microsoft\Office\12.0\Outlook\Option s\MSHTML\International [not found]

    HKCU\Software\Microsoft\Office\14.0\Outlook\Option s\MSHTML\International [not found]

    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\O utlook\Options\MSHTML\International
    LastIEVersion = 5
    Autodetect_CodePageOut = 0
    Last Code Page = 1252
    Default_CodePageOut = 65001
    PreferredVCardCP = 1252


    HKCU\Software\Microsoft\Office\12.0\Outlook\Prefer ences [not found]

    HKCU\Software\Microsoft\Office\11.0\Outlook\Resili ency\DisabledItems [not found]

    HKCU\Software\Microsoft\Office\12.0\Outlook\Resili ency\DisabledItems [not found]

    HKCU\Software\Microsoft\Office\14.0\Outlook\Resili ency\DisabledItems [not found]

    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\O utlook\Resiliency\DisabledItems
    3CBB45 = System.Byte[]


    HKCU\Software\Clients\Mail [not found]

    HKEY_LOCAL_MACHINE\SOFTWARE\Open-Xchange

    HKEY_LOCAL_MACHINE\SOFTWARE\Open-Xchange\OXtender2
    (Default) =
    InstallDir = C:\Program Files\Open-Xchange\OXtender 2 for Microsoft Outlook\
    ServerURL = (URL wurde gelöscht - funktioniert mit anderem Laptop)
    UserDataSubPath = Open-Xchange\OXtender 2 for Microsoft Outlook
    ProgID = OXAddIn.Connect
    ProductName = OXtender 2 for Microsoft Outlook
    ProductNameShort = OXtender 2
    FeedbackEMail = feedback-olox2@open-xchange.com
    FeedbackPageEnabled = 1
    DebugPageEnabled = 1
    MailfilterEnabled = 1
    PasswordEnabled = 1
    VacationEnabled = 1
    PersonalEnabled = 1
    PSTInfoEnabled = 1
    PollingEnabled = 1
    PollingInterval = 14400000
    MinUSMVersionHard = 7.2.0
    MinOXVersionHard = 7.2.0
    MinUSMVersionSoft = 7.4.0
    MinOXVersionSoft = 7.4.0
    VersionCheck = 1
    ProductVersion = 7.2.7
    LogLevel = 1
    LogAutoFlush = 1
    LogConsole = 0
    CommandBarVisible = 1
    CommandBarTop = 1
    CommandBarLeft = 0
    CommandBarPosition = 1
    CommandBarRowIndex = 2
    BypassInvalidCertificates = 0
    DelayTime = 60000
    DisableIntegrityChecks = 0

    HKEY_LOCAL_MACHINE\SOFTWARE\Open-Xchange\OXtender2\store
    (Default) =

    HKEY_LOCAL_MACHINE\SOFTWARE\Open-Xchange\OXtender2\store\config
    tzfile = C:\Windows\system32\TZcorrelation.json


    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\OXAddIn.Connec t
    (Default) = Connect Class

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\OXAddIn.Connec t\CLSID
    (Default) = {D576A244-6649-453B-B434-892C10BA605E}


    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D576A24 4-6649-453B-B434-892C10BA605E}
    (Default) = OXAddIn.Connect

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D576A24 4-6649-453B-B434-892C10BA605E}\InprocServer32
    (Default) = C:\Program Files\Open-Xchange\OXtender 2 for Microsoft Outlook\OXAddInLoader.dll
    ThreadingModel = Apartment

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D576A24 4-6649-453B-B434-892C10BA605E}\ProgID
    (Default) = OXAddIn.Connect


    HKEY_LOCAL_MACHINE\Software\Clients\Mail
    (Default) = Microsoft Outlook
    PreFirstRun = Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.*Microsoft Office Outlook

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook
    (Default) = Microsoft Outlook
    SupportUTF8 = 1
    DLLPathEx = C:\Program Files\Microsoft Office 15\Root\Office15\OLMAPI32.DLL
    MSIComponentID = {6DB1921F-8B40-4406-A18B-E906DBEEF0C9}
    MSIInstallOnWTS = 0
    DLLPath = mapi32.dll
    MSIOfficeLCID = System.String[]
    MSIApplicationLCID = System.String[]

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\Envelope

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\Envelope\CLSID
    (Default) = {0006F01A-0000-0000-C000-000000000046}

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\Envelope\CurVer
    (Default) = Outlook.Envelope.15

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\InstallInfo
    ReinstallCommand = C:\Program Files\Microsoft Office 15\Root\Office15\OUTLOOK.EXE /spadreinstall
    HideIconsCommand = C:\Program Files\Microsoft Office 15\Root\Office15\OUTLOOK.EXE /spadhideicons
    ShowIconsCommand = C:\Program Files\Microsoft Office 15\Root\Office15\OUTLOOK.EXE /spadshowicons
    IconsVisible = 1

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\Protocols

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\Protocols\mailto
    (Default) = URL:MailTo Protocol
    URL Protocol =
    EditFlags = System.Byte[]

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\Protocols\mailto\DefaultIcon
    (Default) = C:\Program Files\Microsoft Office 15\Root\Office15\OUTLOOK.EXE,-9403

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\Protocols\mailto\shell
    (Default) = open

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\Protocols\mailto\shell\open

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\Protocols\mailto\shell\open\command
    (Default) = "C:\Program Files\Microsoft Office 15\Root\Office15\OUTLOOK.EXE" -c IPM.Note /mailto "%1"

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\Protocols\stssync
    (Default) = URL:Outlook Add Sharepoint Folder
    URL Protocol =
    ststypes = System.String[]

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\Protocols\stssync\DefaultIcon
    (Default) = C:\Program Files\Microsoft Office 15\Root\Office15\OUTLOOK.EXE,-9403

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\Protocols\stssync\shell
    (Default) = open

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\Protocols\stssync\shell\open

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\Protocols\stssync\shell\open\command
    (Default) = "C:\Program Files\Microsoft Office 15\Root\Office15\OUTLOOK.EXE" /share "%1"

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\shell

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\shell\open

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\shell\open\command
    (Default) = "C:\Program Files\Microsoft Office 15\Root\Office15\OUTLOOK.EXE" /recycle

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\shell\Properties
    MUIVerb = Proper&ties

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook\shell\Properties\command
    (Default) = rundll32.exe shell32.dll,Control_RunDLL "C:\Program Files\Microsoft Office 15\Root\Office15\MLCFG32.CPL"

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Windows Mail

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Windows Mail\Envelope

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Windows Mail\Envelope\CLSID
    (Default) = {A08AF898-C2A3-11d1-BE23-00C04FA31009}

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Windows Mail\Envelope\CurVer
    (Default) = WindowsMail.Envelope.1

    HKEY_LOCAL_MACHINE\Software\Clients\Mail\Windows Mail\InstallInfo
    IconsVisible = 1
    ShowIconsCommand = ""
    ReinstallCommand = "C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE
    HideIconsCommand = "C:\Program Files\Windows Mail\WinMail.exe" OCInstallHideOE


    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Messaging Subsystem\MSMapiApps
    msab32.dll =
    nwab32.dll =
    SearchProtocolHost.exe = Microsoft Outlook
    outstore.dll = Microsoft Outlook
    inetsw95.exe =
    choosusr.dll =
    outlook.exe = Microsoft Outlook
    scanpst.exe = Microsoft Outlook
    scanost.exe = Microsoft Outlook
    cnfnot32.exe = Microsoft Outlook


    HKLM\Software\Microsoft\Exchange\Client\Extensions [not found]


    ---- Server & USM version ----

    Server version: ---- Profile ----
    Last edited by Aias; 04-22-2014 at 07:42 PM. Reason: More Information

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