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  1. #1
    Join Date
    Jul 2015
    Posts
    3

    Default Unable to enable Guard

    After installing and setting up Guard I am not able to initiate it for encrypting files from the web interface.

    After pressing "Start" in the "Guard Security Settings" pane and entering a password and recover email, I get the notification "Problems creating keys, please try again later".

    The following can be found in /var/log/open-xchange/guard/guard.log:

    Code:
    d=Mon Aug 03 02:42:43 CDT 2015, t=qtp421404300-19, level=INFO, PID=83, IP=<myIP>, command=/login, action=login, module=server.MainServlet, message="Action: login From IP: <myIP>"
    d=Mon Aug 03 02:43:36 CDT 2015, t=qtp421404300-21, level=INFO, PID=85, IP=<myIP>, command=/login, action=create, module=server.MainServlet, message="Action: create From IP: <myIP>"
    d=Mon Aug 03 02:43:36 CDT 2015, t=qtp421404300-21, level=INFO, PID=85, IP=<myIP>, command=/login, action=create, module=encr.EncrLib, message="String index out of range: 24"
    d=Mon Aug 03 02:43:36 CDT 2015, t=qtp421404300-21, level=ERROR, PID=85, IP=<myIP>, command=/login, action=create, module=util.Core, message="Problem loading password RSA key", error_class=com.openexchange.guard.exceptions.BadPasswordException, error_message="Bad Password", error_trace="at com.openexchange.guard.encr.GuardKeys.getDecodedPrivate(GuardKeys.java:249)^M
    at com.openexchange.guard.encr.GuardKeys.getDecodedPrivate(GuardKeys.java:212)^M
    at com.openexchange.guard.util.Core.loadPrivate(Core.java:376)^M
    at com.openexchange.guard.util.Core.decr(Core.java:347)^M
    at com.openexchange.guard.util.Core.checkEpass(Core.java:336)^M
    at com.openexchange.guard.util.Core.getJSON(Core.java:211)^M
    at com.openexchange.guard.server.Auth.createKeys(Auth.java:96)^M
    at com.openexchange.guard.server.MainServlet.doPost(MainServlet.java:840)^M
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)^M
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)^M
    at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808)^M
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:587)^M
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:221)^M
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127)^M
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)^M
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)^M
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061)^M
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)^M
    at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:215)^M
    at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:110)^M
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)^M
    at org.eclipse.jetty.server.Server.handle(Server.java:497)^M
    at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:310)^M
    at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257)^M
    at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:540)^M
    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635)^M
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)^M
    at java.lang.Thread.run(Thread.java:745)^M
    "
    d=Mon Aug 03 02:43:36 CDT 2015, t=qtp421404300-21, level=ERROR, PID=85, IP=<myIP>, command=/login, action=create, module=server.MainServlet, message="Error creating keys", error_class=com.openexchange.guard.exceptions.GuardMissingParameter, error_message="Missing JSON parameter password", error_trace="at com.openexchange.guard.util.Core.getStringFromJson(Core.java:488)^M
    at com.openexchange.guard.server.Auth.createKeys(Auth.java:108)^M
    at com.openexchange.guard.server.MainServlet.doPost(MainServlet.java:840)^M
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)^M
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)^M
    at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808)^M
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:587)^M
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:221)^M
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127)^M
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)^M
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)^M
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061)^M
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)^M
    at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:215)^M
    at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:110)^M
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)^M
    at org.eclipse.jetty.server.Server.handle(Server.java:497)^M
    at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:310)^M
    at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257)^M
    at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:540)^M
    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635)^M
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)^M
    at java.lang.Thread.run(Thread.java:745)^M
    "
    d=Mon Aug 03 02:43:36 CDT 2015, t=qtp421404300-21, level=ERROR, PID=85, IP=<myIP>, result=fail, action=create, command=/login, module=server.MainServlet, message="Fail with url: /oxguard/login", error_class=com.openexchange.guard.exceptions.GuardMissingParameter, error_message="Missing JSON parameter password", error_trace="at com.openexchange.guard.util.Core.getStringFromJson(Core.java:488)^M
    at com.openexchange.guard.server.Auth.createKeys(Auth.java:108)^M
    at com.openexchange.guard.server.MainServlet.doPost(MainServlet.java:840)^M
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)^M
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)^M
    at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808)^M
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:587)^M
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:221)^M
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127)^M
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)^M
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)^M
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061)^M
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)^M
    at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:215)^M
    at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:110)^M
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)^M
    at org.eclipse.jetty.server.Server.handle(Server.java:497)^M
    at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:310)^M
    at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257)^M
    at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:540)^M
    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635)^M
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)^M
    at java.lang.Thread.run(Thread.java:745)^M
    "
    The /var/log/open-xchange/console.log file is empty.

    My guard.properties file is the following (I removed the unused, optional settings because of the character limit):

    Code:
    # Specify the hostname / IP address of the Open-Xchange configdb.
    com.openexchange.guard.configdbHostname=localhost
    
    # Specify if the name of configdb was changed.   Default is configdb
    com.openexchange.guard.configdbName=configdb
    
    # Specify the hostname / IP address of the Guard database.
    com.openexchange.guard.oxguardDatabaseHostname=localhost
    # For readonly slave (optional)
    # com.openexchange.guard.oxguardDatabaseRead=
    
    # Specify the hostname / IP address of Guard guest shards
    # This is for the database shards used when sending to Guest users
    # Defines where the NEXT shard will go when created
    # Stores the Guest keys
    # com.openexchange.guard.oxguardShardDatabase=localhost
    # For readonly slave (optional)
    # com.openexchange.guard.oxguardShardRead=
    
    # Specify the MySQL username and password for accessing both the
    # Open-xchange configdb database and the Guard database.
    com.openexchange.guard.databaseUsername=ox-guard
    com.openexchange.guard.databasePassword=<myDBPassword>
    
    # Specify the username and password for accessing the support API of OX Guard
    #com.openexchange.guard.supportapiusername=
    #com.openexchange.guard.supportapipassword=
    
    #The amount of hours specifying how long a deleted and exposed key will be
    #marked as "exposed", or 0 for disabling automatic reset of exposed keys.
    #Note: Resetting is scheduled once a day
    #default: 168 hours = 1 Week
    com.openexchange.guard.exposedKeyDurationInHours=0
    
    # Specify the hostname of the Open-Xchange REST API server. The REST API is a
    # service on the Open-Xchange backend. Use localhost in case that the Guard service
    # is deployed on the same system as the Open-Xchange backend. In case that the REST
    # API is deployed on a separate system ensure that Guard can connect, see clustering
    # documentation for Guard for more details.
    com.openexchange.guard.restApiHostname=localhost
    
    # Port for communicating with the OX Backend/REST API.  Defaults to 8009
    # com.openexchange.guard.OXBackendPort = 8009
    
    # Specify the authentication username and password for the basic HTTP authentication
    # as the Open-Xchange REST API requires such.
    com.openexchange.guard.restApiUsername=oxrestapi
    com.openexchange.guard.restApiPassword=<myRESTPassword>
    
    # When Guard sends an eMail to external recipients those recipients will be able to
    # access the encrypted content by opening a link in that eMail. The description and
    # the link of that eMail are not encrypted and always readable by the recipient. The
    # link points to the Guard reader for external recipients, a servlet to decrypt and
    # display the encrypted eMail content. Specify which domain and path should be used
    # The Https link will be created dynamically by Guard.
    # This value will be used as the default unless over-written by cascade value
    # com.openexchange.guard.externalReaderURL
    com.openexchange.guard.externalReaderPath=<myTLD>/appsuite/api/oxguard/reader/reader.html
    
    # When Guard sends an encrypted eMail to members, they may not be using the webmail UI
    # to read the email.  A help file is attached, and a link will be provided to log into
    # their webmail to read the encrypted item.  This setting is used to point to a generic
    # log in for the webmail system.  Sent to multiple recipients, so not customized to
    # the individual recipient.  OK domain:port.  HTTPS will always be added
    # This value will be used as the default unless over-written by cascade value
    # com.openexchange.guard.externalOxUI
    com.openexchange.guard.externalEmailURL=<myTLD>
    
    
    # Specify the storage type that should be used to store encrypted objects for the Guard
    # backend cache. Files be be cached on this storage for up the the number of days that
    # will be configured in com.openexchange.guard.cacheDays. In case file is used the storage
    # location has to be replicated to all Guard backends in order to share cached objects
    # between multiple servers. Possible values are:
    # file - Use local file storage.
    # s3   - Use an Amazon S3 compatible object store.
    com.openexchange.guard.storage.type=file
    
    # Define the temporary upload directory for Guard Drive files in case of that the storage
    # type (com.openexchange.guard.storage.type) has been set to 'file'.
    com.openexchange.guard.storage.file.uploadDirectory=/var/spool/open-xchange/guard/uploads
    
    # Specifies the endpoint (e.g. "ec2.amazonaws.com") or a full URL, including
    # the protocol (e.g. "https://ec2.amazonaws.com") of the region specific AWS
    # endpoint this client will communicate with. Defaults to "s3.amazonaws.com"
    # if not defined. Required if storage type is set to "s3".
    # com.openexchange.guard.storage.s3.endpoint=
    
    # Specifies the name of the parent bucket to use. The bucket will be created
    # automatically if it not yet exists, however, it's still possible to use an
    # already existing one. There are some naming restrictions, please refer to
    # http://docs.aws.amazon.com/AmazonS3/latest/dev/BucketRestrictions.html for
    # details. Required if storage type is set to "s3".
    # com.openexchange.guard.storage.s3.bucketName=
    
    # Configures the Amazon S3 region to use when creating new buckets. This value
    # is also used to pre-configure the client when no specific endpoint is set.
    # Possible values are "us-gov-west-1", "us-east-1", "us-west-1", "us-west-2",
    # "eu-west-1", "ap-southeast-1", "ap-southeast-2", "ap-northeast-1" and
    # "sa-east-1". Defaults to "us-west-2". Will only be used if endpoint is not
    # configured.
    # com.openexchange.guard.storage.s3.region=us-west-2
    
    # Configures the AWS access key to use. Required if storage type is set to "s3".
    # com.openexchange.guard.storage.s3.accessKey=
    
    # Configures the AWS secret key to use. Required if storage type is set to "s3".
    # com.openexchange.guard.storage.s3.secretKey=
    
    # Define the log level of the Guard service. Possible values are:
    # error - errors only
    # debug - full debug details
    # info -  info items
    
    com.openexchange.guard.logLevel=normal
    com.openexchange.guard.jettyLogLevel=error
    
    
    # Encryption configuration - Specify encryption strength and key length.  This used for Proprietary Guard (version 1.2 and earlier).  NOT used for PGP
    # If your region allows the suggested values are as follows:
    # AES_Key_Length: 256
    # RSA_Key_Length: 2048 (Recco 2048)
    com.openexchange.guard.aesKeyLength=256
    com.openexchange.guard.rsaKeyLength=2048
    
    # PGP Keys can have an expiration date.  The default is 10 years, or 3650 days
    # Set the number of days the keys will be valid for.  The user will have to
    # create new keys after this date.
    # Set to 0 if no expiration date
    com.openexchange.guard.keyValidDays=3650
    
    # Remote Public Key lookup.  You can list Public PGP Servers here, preferrably
    # servers that have verified keys.  Comma separated list.  Can specify port
    # https only on port 443.
    # In addition it is possible to add an optional base request path; for example  hkp://example.org:11371/custom/path/to/pks/lookup?
    com.openexchange.guard.publicPGPDirectory = hkp://keys.gnupg.net:11371, hkp://pgp.mit.edu:11371
    
    # PGP Key's from the remote servers are stored in a cache for a set period of time
    # before the remote servers are queried again.  Set the time for the cache here
    com.openexchange.guard.pgpCacheDays = 7
    
    # Specify how long emails sent to external users should be cached in the Guard backend.
    # This caching is used for fast access and easy decoding of the encrypted mail content.
    com.openexchange.guard.cacheDays=30
    
    # At what hour of the day should the Guard service execute the
    # internal maintenance cron jobs? Possible values are:
    # 0 - 23
    com.openexchange.guard.cronHour=2
    
    # Specify the SMTP server information for replies of external recipients. Those recipients
    # are able to decrypt, display and reply to eMails they receive via the link to the Guard
    # reader in those encrypted eMails.
    # The SMTP server is also used for sending password reset emails
    com.openexchange.guard.guestSMTPServer=<myMailServer>
    com.openexchange.guard.guestSMTPPort=456
    com.openexchange.guard.guestSMTPUsername=hostmaster@<myTLD>
    com.openexchange.guard.guestSMTPPassword=<mySMTPPassword>
    
    # Emails with new passwords are sent to internal ox users when they have a new email
    # sent to them.  These password emails are used for password reset, and when a new
    # key is generated for a user.  This can be configured through the senders configuration
    # cascade, but should be sent here for system email address
    com.openexchange.guard.passwordFromAddress=hostmaster@<myTLD>
    com.openexchange.guard.passwordFromName=<myName>
    Because of privacy reasons I removed my TLD, passwords, IP and name.

    Thanks for your help!

  2. #2
    Join Date
    Jul 2015
    Posts
    3

    Default Update

    Edit:

    I just read the "Please read before posting Errors, Problems or Bugs", so here you go with these information:

    OX Version:
    UI version: 7.6.2 Rev20
    Server version: 7.6.2-Rev26

    OS:
    Debian GNU/Linux 7 (wheezy)

    Client:
    Max OSX 10.5.5
    Safari 8.0.8, Firefox Developer Edition 42.0a2

    Java version:
    java version "1.7.0_79"
    OpenJDK Runtime Environment (IcedTea 2.5.6) (7u79-2.5.6-1~deb7u1)
    OpenJDK 64-Bit Server VM (build 24.79-b02, mixed mode)

    Installed packages:
    Code:
    ii  open-xchange                             7.6.2-26                      all          The Open-Xchange backend
    ii  open-xchange-admin                       7.6.2-26                      all          The Open-Xchange backend administration extension
    ii  open-xchange-appsuite                    7.6.2-20                      all          OX App Suite HTML5 client
    ii  open-xchange-appsuite-backend            7.6.2-26                      all          Backend extensions to serve OX App Suite frontend
    ii  open-xchange-appsuite-l10n-en-us         7.6.2-20                      all          Translation of the OX App Suite HTML5 client (en_US)
    ii  open-xchange-appsuite-manifest           7.6.2-20                      all          Manifest and apps included in the OX App Suite HTML5 client
    ii  open-xchange-authentication-database     7.6.2-26                      all          Module for authenticating users using the password stored in MySQL
    ii  open-xchange-authorization-standard      7.6.2-26                      all          Module implementing the default authorization
    ii  open-xchange-core                        7.6.2-26                      all          The essential core of an Open-Xchange backend
    ii  open-xchange-dav                         7.6.2-26                      all          The Open-Xchange CardDAV and CalDAV implementation
    ii  open-xchange-drive                       7.6.2-26                      all          Server module for Open-Xchange Drive file synchronization
    ii  open-xchange-drive-comet                 7.6.2-26                      all          Drive push implementation using Comet and using less system resources
    ii  open-xchange-freebusy                    7.6.2-26                      all          Free/Busy module
    ii  open-xchange-grizzly                     7.6.2-26                      all          The Open-Xchange HTTP Server and Servlet Container
    ii  open-xchange-guard                       2.0.0-8                       all          Guard - the Open-Xchange security solution. This package contains the Guard backend component.
    ii  open-xchange-guard-backend               7.6.2-7                       all          OX Guard backend component
    ii  open-xchange-guard-ui                    2.0.0-8                       all          Guard - the Open-Xchange security solution
    ii  open-xchange-guard-ui-static             2.0.0-8                       all          Guard - the Open-Xchange security solution
    ii  open-xchange-halo                        7.6.2-26                      all          The Open-Xchange backend halo extension
    ii  open-xchange-imap                        7.6.2-26                      all          The Open-Xchange IMAP Bundle
    ii  open-xchange-l10n-en-us                  7.6.2-26                      all          Package containing Open-Xchange backend localization for en_US
    ii  open-xchange-oauth                       7.6.2-26                      all          The Open-Xchange OAuth implementation
    ii  open-xchange-osgi                        7.6.2-26                      all          3rd party OSGi bundles used by the Open-Xchange backend
    ii  open-xchange-passwordchange-script       7.6.2-26                      all          The Open-Xchange password-change bundle that utilizes a script (e.g. "/bin/changepwd.sh") to change the password
    ii  open-xchange-push-imapidle               7.6.2-26                      all          The Open-Xchange IMAP IDLE Push Bundle
    ii  open-xchange-rest                        7.6.2-26                      all          Micro services REST API
    ii  open-xchange-smtp                        7.6.2-26                      all          The Open-Xchange Server SMTP Bundle
    ii  open-xchange-system                      7.6.2-26                      all          system integration specific infrastructure
    ii  open-xchange-xerces-sun                  7.6.2-26                      all          Xerces Compat for Sun Java
    Bundles and status:
    Code:
    bundlename: org.eclipse.osgi status: ACTIVE
    bundlename: cern.colt status: ACTIVE
    bundlename: com.ctc.wstx status: ACTIVE
    bundlename: com.google.android.gcm status: ACTIVE
    bundlename: com.google.api.client status: ACTIVE
    bundlename: com.google.common status: ACTIVE
    bundlename: com.google.gdata status: ACTIVE
    bundlename: com.hazelcast status: ACTIVE
    bundlename: com.openexchange.admin.console.common status: ACTIVE
    bundlename: com.openexchange.admin status: ACTIVE
    bundlename: com.openexchange.admin.plugin.hosting status: ACTIVE
    bundlename: com.openexchange.admin.rmi status: ACTIVE
    bundlename: com.openexchange.annotation status: ACTIVE
    bundlename: com.openexchange.apps.manifests.json status: ACTIVE
    bundlename: com.openexchange.appsuite status: ACTIVE
    bundlename: com.openexchange.authentication.database status: ACTIVE
    bundlename: com.openexchange.authorization.standard status: ACTIVE
    bundlename: com.openexchange.caching.events status: ACTIVE
    bundlename: com.openexchange.caching.events.ms status: ACTIVE
    bundlename: com.openexchange.caching status: ACTIVE
    bundlename: com.openexchange.caldav status: ACTIVE
    bundlename: com.openexchange.calendar status: ACTIVE
    bundlename: com.openexchange.calendar.json status: ACTIVE
    bundlename: com.openexchange.capabilities.impl status: ACTIVE
    bundlename: com.openexchange.capabilities status: ACTIVE
    bundlename: com.openexchange.capabilities.json status: ACTIVE
    bundlename: com.openexchange.carddav status: ACTIVE
    bundlename: com.openexchange.charset status: ACTIVE
    bundlename: com.openexchange.cluster.lock status: ACTIVE
    bundlename: com.openexchange.cluster.timer status: ACTIVE 
    bundlename: com.openexchange.common status: ACTIVE
    bundlename: com.openexchange.config.cascade.context status: ACTIVE
    bundlename: com.openexchange.config.cascade status: ACTIVE
    bundlename: com.openexchange.config.cascade.user status: ACTIVE
    bundlename: com.openexchange.configread status: ACTIVE
    bundlename: com.openexchange.contact.storage.rdb status: ACTIVE
    bundlename: com.openexchange.contactcollector.impl status: ACTIVE
    bundlename: com.openexchange.contactcollector status: ACTIVE
    bundlename: com.openexchange.contacts.json status: ACTIVE
    bundlename: com.openexchange.continuation status: ACTIVE
    bundlename: com.openexchange.continuation.json status: ACTIVE
    bundlename: com.openexchange.control status: ACTIVE
    bundlename: com.openexchange.conversion.engine status: ACTIVE
    bundlename: com.openexchange.conversion status: ACTIVE
    bundlename: com.openexchange.conversion.servlet status: ACTIVE
    bundlename: com.openexchange.conversion.simple status: ACTIVE
    bundlename: com.openexchange.crypto status: ACTIVE
    bundlename: com.openexchange.data.conversion.ical.ical4j status: ACTIVE
    bundlename: com.openexchange.database status: ACTIVE
    bundlename: com.openexchange.database.migration status: ACTIVE
    bundlename: com.openexchange.dataretention status: ACTIVE
    bundlename: com.openexchange.datatypes.genericonf status: ACTIVE
    bundlename: com.openexchange.datatypes.genericonf.storage status: ACTIVE
    bundlename: com.openexchange.documentation status: ACTIVE
    bundlename: com.openexchange.documentation.json status: ACTIVE
    bundlename: com.openexchange.drive.events.apn status: ACTIVE
    bundlename: com.openexchange.drive.events.gcm status: ACTIVE
    bundlename: com.openexchange.drive.events status: ACTIVE
    bundlename: com.openexchange.drive.events.subscribe status: ACTIVE
    bundlename: com.openexchange.drive status: ACTIVE
    bundlename: com.openexchange.drive.json.comet status: ACTIVE
    bundlename: com.openexchange.drive.json status: ACTIVE
    bundlename: com.openexchange.events.remote status: ACTIVE
    bundlename: com.openexchange.file.storage.composition status: ACTIVE
    bundlename: com.openexchange.file.storage.config status: ACTIVE
    bundlename: com.openexchange.file.storage.generic status: ACTIVE
    bundlename: com.openexchange.file.storage.infostore status: ACTIVE
    bundlename: com.openexchange.file.storage status: ACTIVE
    bundlename: com.openexchange.file.storage.json status: ACTIVE
    bundlename: com.openexchange.file.storage.rdb status: ACTIVE
    bundlename: com.openexchange.find.basic status: ACTIVE
    bundlename: com.openexchange.find status: ACTIVE
    bundlename: com.openexchange.find.json status: ACTIVE
    bundlename: com.openexchange.folder.json status: ACTIVE
    bundlename: com.openexchange.freebusy status: ACTIVE
    bundlename: com.openexchange.freebusy.json status: ACTIVE
    bundlename: com.openexchange.freebusy.provider.internal status: ACTIVE
    bundlename: com.openexchange.freebusy.service.impl status: ACTIVE
    bundlename: com.openexchange.frontend.uwa status: ACTIVE
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    bundlename: com.openexchange.global status: ACTIVE
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    bundlename: com.openexchange.groupware.settings.extensions status: ACTIVE
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    bundlename: com.openexchange.http.testservlet status: ACTIVE
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    bundlename: com.openexchange.jslob.storage.db status: ACTIVE
    bundlename: com.openexchange.jump status: ACTIVE
    bundlename: com.openexchange.jump.json status: ACTIVE
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    bundlename: com.openexchange.logback.configuration status: RESOLVED
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    bundlename: com.openexchange.ms status: ACTIVE
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    bundlename: com.openexchange.oauth.facebook status: ACTIVE
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    bundlename: com.openexchange.oauth.provider status: ACTIVE
    bundlename: com.openexchange.oauth.tumblr status: ACTIVE
    bundlename: com.openexchange.oauth.twitter status: ACTIVE
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    bundlename: com.openexchange.push.imapidle status: ACTIVE
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    bundlename: com.openexchange.rest.services.configuration status: ACTIVE
    bundlename: com.openexchange.rest.services.database status: ACTIVE
    bundlename: com.openexchange.rest.services.html status: ACTIVE
    bundlename: com.openexchange.rest.services status: ACTIVE
    bundlename: com.openexchange.rest.services.users.mailMapping status: ACTIVE
    bundlename: com.openexchange.rmi status: ACTIVE
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    bundlename: com.openexchange.scripting.rhino status: ACTIVE
    bundlename: com.openexchange.search status: ACTIVE
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    bundlename: com.openexchange.sessiond status: ACTIVE
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    bundlename: com.openexchange.sessionstorage status: ACTIVE
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    bundlename: com.openexchange.sql status: ACTIVE
    bundlename: com.openexchange.startup.impl status: ACTIVE
    bundlename: com.openexchange.subscribe status: ACTIVE
    bundlename: com.openexchange.system.extension status: RESOLVED
    bundlename: com.openexchange.tasks.json status: ACTIVE
    bundlename: com.openexchange.templating status: ACTIVE
    bundlename: com.openexchange.textxtraction status: ACTIVE
    bundlename: com.openexchange.threadpool status: ACTIVE
    bundlename: com.openexchange.tokenlogin.impl status: ACTIVE
    bundlename: com.openexchange.tokenlogin status: ACTIVE
    bundlename: com.openexchange.tokenlogin.json status: ACTIVE
    bundlename: com.openexchange.tx status: ACTIVE
    bundlename: com.openexchange.user.json status: ACTIVE
    bundlename: com.openexchange.utils status: ACTIVE
    bundlename: com.openexchange.version status: ACTIVE
    bundlename: com.openexchange.webdav.acl status: ACTIVE
    bundlename: com.openexchange.webdav.directory status: ACTIVE
    bundlename: com.openexchange.xerces.sun status: ACTIVE
    bundlename: com.openexchange.xing.access status: ACTIVE
    bundlename: com.openexchange.xing status: ACTIVE
    bundlename: com.openexchange.xml status: ACTIVE
    bundlename: org.apache.commons.cli status: ACTIVE
    bundlename: org.apache.geronimo.specs.geronimo-annotation_1.0_spec status: ACTIVE
    bundlename: javapns.notification.management status: ACTIVE
    bundlename: javax.mail status: ACTIVE
    bundlename: javax.servlet status: ACTIVE
    bundlename: jcl.over.slf4j status: ACTIVE
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    bundlename: jul.to.slf4j status: ACTIVE
    bundlename: liquibase.core status: ACTIVE
    bundlename: log4j.over.slf4j status: ACTIVE
    bundlename: ch.qos.logback.classic status: ACTIVE
    bundlename: ch.qos.logback.core status: ACTIVE
    bundlename: net.fortuna.ical4j status: ACTIVE
    bundlename: org.apache.commons.codec status: ACTIVE
    bundlename: org.apache.commons.io status: ACTIVE
    bundlename: org.apache.commons.lang status: ACTIVE
    bundlename: org.apache.commons.net status: ACTIVE
    bundlename: org.apache.felix.eventadmin status: ACTIVE
    bundlename: org.apache.felix.eventadmin.monitoring status: ACTIVE
    bundlename: org.apache.felix.gogo.command status: ACTIVE
    bundlename: org.apache.felix.gogo.runtime status: ACTIVE
    bundlename: org.apache.felix.gogo.shell status: ACTIVE
    bundlename: org.apache.tika status: ACTIVE
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    bundlename: org.eclipse.equinox.console status: ACTIVE
    bundlename: org.eclipse.osgi.services status: ACTIVE
    bundlename: org.eclipse.osgi.util status: ACTIVE
    bundlename: org.ho.jyaml status: ACTIVE
    bundlename: org.javasimon status: ACTIVE
    bundlename: org.json status: ACTIVE
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    bundlename: org.xmlpull status: ACTIVE
    bundlename: org.slf4j.osgi-over-slf4j status: ACTIVE
    bundlename: slf4j.api status: ACTIVE
    Running processes:
    Code:
     7116 ?        Sl     0:07 /usr/bin/java -Xmx1024m -classpath /opt/open-xchange/guard/lib/* -Dlogback.configurationFile=/opt/open-xchange/guard/etc/logback.xml com.openexchange.guard.server.Startup
     7210 ?        Sl     0:48 /usr/bin/java -Dsun.net.inetaddr.ttl=3600 -Dnetworkaddress.cache.ttl=3600 -Dnetworkaddress.cache.negative.ttl=10 -Dlogback.threadlocal.put.duplicate=false -server -Djava.awt.headless=true -XX:MaxPermSize=256m -XX:+UseConcMarkSweepGC -XX:+UseParNewGC -XX:CMSInitiatingOccupancyFraction=75 -XX:+UseCMSInitiatingOccupancyOnly -XX:NewRatio=3 -XX:+UseTLAB -XX:+DisableExplicitGC -Dosgi.compatibility.bootdelegation=false -XX:-OmitStackTraceInFastThrow -Xmx2048m -Djava.awt.headless=true -Dopenexchange.propdir=/opt/open-xchange/etc -jar /opt/open-xchange/bundles/org.eclipse.osgi_3.9.1.v20140110-1610.jar -configuration file:/opt/open-xchange/osgi

  3. #3
    Join Date
    Feb 2008
    Location
    Southern Bavaria - where others spend their vacations :)
    Posts
    129

    Default Problem loading password RSA key

    Hi!
    Your log says:
    message="Problem loading password RSA key"
    Have you tested another (simple) password, another username? Are your RSA settings correct / available on your server?
    If this is not the error, try to get more info. Have you tried debug level "info" instead of "error" to get some log output?

  4. #4
    Join Date
    Jul 2015
    Posts
    3

    Default

    Thanks for your response!

    I even tried "password" and my username does not contain any special character and is only 7 characters long. If highly doubt that this is the issue.
    How can I check if RSA settings are correct and available?

    Where can I change the debug level?

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