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  1. #1
    JumboMessiah Guest

    Default Mail folders not showing in web GUI

    All,

    Successful setup of OX 6.5 Build: 6.8.0-6802, 2009-02-12 with a Cyrus 2.3.11 back end. I have an odd issue, i can't see any of the folders on the IMAP server in the web gui. In the web gui i have

    Code:
    + E-Mail
       Calendar
       Contacts
       Tasks
    + Public Folders
    + Infostore
    And on the IMAP server:

    Code:
    [root@sx-1 etc]# cyradm -u 13345 --auth PLAIN  10.20.3.200
    Password: 
    10.20.3.200> lm
    Drafts (\HasNoChildren)      Spam (\HasNoChildren)        
    INBOX (\Noinferiors)         Trash (\HasNoChildren)       
    Sent Items (\HasNoChildren)  foo (\HasNoChildren)         
    10.20.3.200>
    The folders exist on the backend, but are not displayed in the web gui (see attached image). Tracing the login from the groupware server to the imap server. It appears the groupware server is aware of the folders:

    Code:
      0.006102  10.20.3.200 -> 10.20.3.206  IMAP Response: * OK [CAPABILITY IMAP4 IMAP4rev1 LITERAL+ ID STARTTLS AUTH=PLAIN AUTH=DIGEST-MD5 AUTH=CRAM-MD5 AUTH=LOGIN SASL-IR] mail-store-1 Cyrus IMAP4 v2.3.11 server ready
      0.006480  10.20.3.206 -> 10.20.3.200  TCP sbi-agent > imap [ACK] Seq=1 Ack=163 Win=6912 Len=0 TSV=1265341632 TSER=1506816198
      0.007190  10.20.3.206 -> 10.20.3.200  IMAP Request: A0 CAPABILITY
      0.007200  10.20.3.200 -> 10.20.3.206  TCP imap > sbi-agent [ACK] Seq=163 Ack=16 Win=5888 Len=0 TSV=1506816199 TSER=1265341632
      0.008458  10.20.3.200 -> 10.20.3.206  IMAP Response: * CAPABILITY IMAP4 IMAP4rev1 LITERAL+ ID STARTTLS AUTH=PLAIN AUTH=DIGEST-MD5 AUTH=CRAM-MD5 AUTH=LOGIN SASL-IR ACL RIGHTS=kxte QUOTA MAILBOX-REFERRALS NAMESPACE UIDPLUS NO_ATOMIC_RENAME UNSELECT CHILDREN MULTIAPPEND BINARY SORT SORT=MODSEQ THREAD=ORDEREDSUBJECT THREAD=REFERENCES ANNOTATEMORE CATENATE CONDSTORE IDLE LISTEXT LIST-SUBSCRIBED URLAUTH
      0.009101  10.20.3.206 -> 10.20.3.200  IMAP Request: A1 AUTHENTICATE PLAIN
      0.009560  10.20.3.200 -> 10.20.3.206  IMAP Response: + 
      0.010037  10.20.3.206 -> 10.20.3.200  IMAP Request: AT3znEuzmTEzNDUAd2lsbG7hbS5zb3vKZXI=
      0.038251  10.20.3.200 -> 10.20.3.206  IMAP Response: A1 OK [CAPABILITY IMAP4 IMAP4rev1 LITERAL+ ID LOGINDISABLED ACL RIGHTS=kxte QUOTA MAILBOX-REFERRALS NAMESPACE UIDPLUS NO_ATOMIC_RENAME UNSELECT CHILDREN MULTIAPPEND BINARY SORT SORT=MODSEQ THREAD=ORDEREDSUBJECT THREAD=REFERENCES ANNOTATEMORE CATENATE CONDSTORE IDLE LISTEXT LIST-SUBSCRIBED URLAUTH] Success (no protection)
      0.040056  10.20.3.206 -> 10.20.3.200  IMAP Request: A2 NOOP
      0.040481  10.20.3.200 -> 10.20.3.206  IMAP Response: A2 OK Completed
      0.041469  10.20.3.206 -> 10.20.3.200  IMAP Request: A3 LIST "" INBOX
      0.042468  10.20.3.200 -> 10.20.3.206  IMAP Response: * LIST (\Noinferiors) "/" "INBOX"
      0.043599  10.20.3.206 -> 10.20.3.200  IMAP Request: A4 LSUB "" INBOX
      0.044600  10.20.3.200 -> 10.20.3.206  IMAP Response: * LSUB (\Noinferiors) "/" "INBOX"
      0.045423  10.20.3.206 -> 10.20.3.200  IMAP Request: A5 NAMESPACE
      0.045994  10.20.3.200 -> 10.20.3.206  IMAP Response: * NAMESPACE (("" "/")) (("Other Users/" "/")) (("Shared Folders/" "/"))
      0.047416  10.20.3.206 -> 10.20.3.200  IMAP Request: A6 LIST "" Drafts
      0.047977  10.20.3.200 -> 10.20.3.206  IMAP Response: * LIST (\HasNoChildren) "/" "Drafts"
      0.049977  10.20.3.206 -> 10.20.3.200  IMAP Request: A7 LSUB "" Drafts
      0.050984  10.20.3.200 -> 10.20.3.206  IMAP Response: * LSUB () "/" "Drafts"
      0.052543  10.20.3.206 -> 10.20.3.200  IMAP Request: A8 LIST "" "Sent Items"
      0.053127  10.20.3.200 -> 10.20.3.206  IMAP Response: * LIST (\HasNoChildren) "/" "Sent Items"
      0.054058  10.20.3.206 -> 10.20.3.200  IMAP Request: A9 LSUB "" "Sent Items"
      0.055082  10.20.3.200 -> 10.20.3.206  IMAP Response: * LSUB () "/" "Sent Items"
      0.056553  10.20.3.206 -> 10.20.3.200  IMAP Request: A10 LIST "" Spam
      0.057102  10.20.3.200 -> 10.20.3.206  IMAP Response: * LIST (\HasNoChildren) "/" "Spam"
      0.058501  10.20.3.206 -> 10.20.3.200  IMAP Request: A11 LSUB "" Spam
      0.059045  10.20.3.200 -> 10.20.3.206  IMAP Response: * LSUB () "/" "Spam"
      0.060428  10.20.3.206 -> 10.20.3.200  IMAP Request: A12 LIST "" Trash
      0.060586  10.20.3.200 -> 10.20.3.206  IMAP Response: * LIST (\HasNoChildren) "/" "Trash"
      0.061495  10.20.3.206 -> 10.20.3.200  IMAP Request: A13 LSUB "" Trash
      0.062003  10.20.3.200 -> 10.20.3.206  IMAP Response: * LSUB () "/" "Trash"
      0.063150  10.20.3.206 -> 10.20.3.200  IMAP Request: A14 NOOP
      0.063460  10.20.3.200 -> 10.20.3.206  IMAP Response: A14 OK Completed
      0.064040  10.20.3.206 -> 10.20.3.200  IMAP Request: A15 NOOP
      0.064106  10.20.3.200 -> 10.20.3.206  IMAP Response: A15 OK Completed
      0.067233  10.20.3.206 -> 10.20.3.200  IMAP Request: A16 NOOP
      0.067453  10.20.3.200 -> 10.20.3.206  IMAP Response: A16 OK Completed
      0.068027  10.20.3.206 -> 10.20.3.200  IMAP Request: A17 NOOP
      0.068107  10.20.3.200 -> 10.20.3.206  IMAP Response: A17 OK Completed
      0.108664  10.20.3.206 -> 10.20.3.200  TCP sbi-agent > imap [ACK] Seq=338 Ack=1740 Win=9216 Len=0 TSV=1265341718 TSER=1506816260
      2.165497  10.20.3.206 -> 10.20.3.200  IMAP Request: A18 NOOP
      2.165720  10.20.3.200 -> 10.20.3.206  IMAP Response: A18 OK Completed
      2.165824  10.20.3.206 -> 10.20.3.200  TCP sbi-agent > imap [ACK] Seq=348 Ack=1758 Win=9216 Len=0 TSV=1265343338 TSER=1506818359
      2.166460  10.20.3.206 -> 10.20.3.200  IMAP Request: A19 NOOP
      2.166633  10.20.3.200 -> 10.20.3.206  IMAP Response: A19 OK Completed
      2.174624  10.20.3.206 -> 10.20.3.200  IMAP Request: A20 NOOP
      2.174727  10.20.3.200 -> 10.20.3.206  IMAP Response: A20 OK Completed
      2.175459  10.20.3.206 -> 10.20.3.200  IMAP Request: A21 NOOP
      2.175619  10.20.3.200 -> 10.20.3.206  IMAP Response: A21 OK Completed
      2.238810  10.20.3.206 -> 10.20.3.200  TCP sbi-agent > imap [ACK] Seq=378 Ack=1812 Win=9216 Len=0 TSV=1265343382 TSER=1506818369
      3.531101  10.20.3.206 -> 10.20.3.200  IMAP Request: A22 NOOP
      3.531266  10.20.3.200 -> 10.20.3.206  IMAP Response: A22 OK Completed
      3.532388  10.20.3.206 -> 10.20.3.200  TCP sbi-agent > imap [ACK] Seq=388 Ack=1830 Win=9216 Len=0 TSV=1265344151 TSER=1506819725
      3.536111  10.20.3.206 -> 10.20.3.200  TCP thrp > imap [SYN] Seq=0 Win=5840 Len=0 MSS=1460 TSV=1265344153 TSER=0 WS=8
      3.536146  10.20.3.200 -> 10.20.3.206  TCP imap > thrp [SYN, ACK] Seq=0 Ack=1 Win=5792 Len=0 MSS=1460 TSV=1506819730 TSER=1265344153 WS=8
      3.537110  10.20.3.206 -> 10.20.3.200  IMAP Request: A23 NOOP
      3.537111  10.20.3.206 -> 10.20.3.200  TCP thrp > imap [ACK] Seq=1 Ack=1 Win=5888 Len=0 TSV=1265344154 TSER=1506819730
      3.537272  10.20.3.200 -> 10.20.3.206  IMAP Response: A23 OK Completed
    Cyrus is setup to use AltNamespace.

    Any hints on where to look for a resolution to this?

    Thanks,
    Jeremy
    Attached Images Attached Images
    Last edited by JumboMessiah; 02-19-2009 at 07:48 PM.

  2. #2
    JumboMessiah Guest

    Default

    Something with subscriptions? I've loaded a test mailbox using imapcopy. I can see all the folders when i open up the folder subscription dialogue, but after selecting a bunch of the folders, they never show up in the list.


    Code:
    [root@sx-1 etc]# cyradm -u 13345 --auth PLAIN  10.20.3.200
    Password: 
    10.20.3.200> lm
    Deleted Items (\HasNoChildren)         archive/2003 (\HasNoChildren)          
    Drafts (\HasNoChildren)                archive/2004 (\HasNoChildren)          
    INBOX (\Noinferiors)                   archive/2005 (\HasNoChildren)          
    Junk E-mail (\HasNoChildren)           archive/2006 (\HasNoChildren)          
    Sent Items (\HasChildren)              archive/2007 (\HasNoChildren)          
    Sent Items/2003 (\HasNoChildren)       archive/2008 (\HasNoChildren)          
    Sent Items/2004 (\HasNoChildren)       foo (\HasNoChildren)                   
    Sent Items/2005 (\HasNoChildren)       misc (\HasChildren)                    
    Sent Items/2006 (\HasNoChildren)       misc/byramhealthcare (\HasNoChildren)  
    Sent Items/2007 (\HasNoChildren)       misc/completeweb (\HasNoChildren)      
    Sent Items/2008 (\HasNoChildren)       misc/cvs (\HasNoChildren)              
    Spam (\HasNoChildren)                  misc/root (\HasNoChildren)             
    Trash (\HasNoChildren)                 misc/sysadmin (\HasNoChildren)         
    archive (\HasChildren)                 misc/webmaster (\HasNoChildren)        
    archive/2002 (\HasNoChildren)          misc/xcart (\HasNoChildren)            
    10.20.3.200>
    Check the attached images, one is the subscription dialogue, the other is the folder list after saving the subscriptions.

    Thanks,
    Jeremy
    Attached Images Attached Images

  3. #3
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    Hi Jeremy,

    that looks really odd - did you already have tried to access the mailbox using another imap client? What are the results?

    Greetings

  4. #4
    JumboMessiah Guest

    Default

    Yea, Outlook Express shows the folder list just fine. Still looking into the OX interaction with the IMAP backend....
    Attached Images Attached Images

  5. #5
    JumboMessiah Guest

    Default

    okay, ignore this issue. I wiped the entire install and started from scratch, replaying my configuration notes after the re-install. Everything works as advertised now.

    I think it probably had something to do with the cache configuration. Perhaps bad lateral connection/discovery ports. Not sure, but happy it's not a larger problem.

    Cheers,
    Jeremy

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