Fehlermeldung: IMAP request UID COPY failed

[rapha]

Hi,

seit heute Mittag tritt beim verschieben einer Mail in einen shared folder folgende Fehlermeldung auf:

Fehlermeldung: Befehl auf Mailserver localhost mit login (...) fehlgeschlagen (Benutzer=3, Kontext=10). Server-Antwort: A protocol exception occured during execution of IMAP request "UID COPY 1 shared/projekte/Diverse". Error message: A31 NO Over quota (MSG-1025, -1894831896-2055567)

Im logfile habe ich folgende Zeilen gefunden:

Feb 8, 2011 2:02:28 PM com.openexchange.ajax.Mail actionPutMailMultiple
SEVERE: MSG-1025 Category=8 Message=A command failed on mail server localhost with login (...) (user=3, context=10). Server response: A protocol exception occurred during execution of IMAP request "UID COPY 1 shared/projekte/Diverse".
Error message: A33 NO Over quota exceptionID=-1894831896-2021916
MSG-1025 Category=8 Message=A command failed on mail server localhost with login (...) (user=3, context=10). Server response: A protocol exception occurred during execution of IMAP request "UID COPY 1 shared/projekte/Diverse".
Error message: A33 NO Over quota exceptionID=-1894831896-2021916
        at com.openexchange.mail.mime.MIMEMailException.handleMessagingException(MIMEMailException.java:550)
        at com.openexchange.imap.IMAPMessageStorage.copyOrMoveMessages(IMAPMessageStorage.java:1038)
        at com.openexchange.imap.IMAPMessageStorage.moveMessagesLong(IMAPMessageStorage.java:887)
        at com.openexchange.mail.api.enhanced.MailMessageStorageLong.moveMessages(MailMessageStorageLong.java:344)
        at com.openexchange.mail.MailServletInterfaceImpl.copyMessages(MailServletInterfaceImpl.java:369)
        at com.openexchange.ajax.Mail.actionPutMailMultiple(Mail.java:3620)
        at com.openexchange.ajax.request.MailRequest$MoveCollectObject.performOperations(MailRequest.java:362)
        at com.openexchange.ajax.request.MailRequest.performMultipleInternal(MailRequest.java:235)
        at com.openexchange.ajax.request.MailRequest.performMultiple(MailRequest.java:228)
        at com.openexchange.ajax.Multiple.writeMailRequest(Multiple.java:188)
        at com.openexchange.ajax.Multiple.doPut(Multiple.java:131)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:619)
        at com.openexchange.ajax.AJAXServlet.service(AJAXServlet.java:386)
        at com.openexchange.ajax.SessionServlet.service(SessionServlet.java:165)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
        at com.openexchange.ajp13.najp.AJPv13RequestHandlerImpl.doServletService(AJPv13RequestHandlerImpl.java:504)
        at com.openexchange.ajp13.AJPv13Request.response(AJPv13Request.java:129)
        at com.openexchange.ajp13.najp.AJPv13RequestHandlerImpl.createResponse(AJPv13RequestHandlerImpl.java:316)
        at com.openexchange.ajp13.najp.AJPv13ConnectionImpl.createResponse(AJPv13ConnectionImpl.java:207)
        at com.openexchange.ajp13.najp.AJPv13Task.call(AJPv13Task.java:346)
        at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:269)
        at java.util.concurrent.FutureTask.run(FutureTask.java:123)
        at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.runTask(CustomThreadPoolExecutor.java:737)
        at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.run(CustomThreadPoolExecutor.java:763)
        at java.lang.Thread.run(Thread.java:595)
Caused by: javax.mail.MessagingException: A protocol exception occurred during execution of IMAP request "UID COPY 1 shared/projekte/Diverse".
Error message: A33 NO Over quota;
  nested exception is:
        com.sun.mail.iap.CommandFailedException: A protocol exception occurred during execution of IMAP request "UID COPY 1 shared/projekte/Diverse".
Error message: A33 NO Over quota
        at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2571)
        at com.openexchange.imap.command.AbstractIMAPCommand.doCommand(AbstractIMAPCommand.java:173)
        at com.openexchange.imap.IMAPMessageStorage.copyOrMoveByUID(IMAPMessageStorage.java:1051)
        at com.openexchange.imap.IMAPMessageStorage.copyOrMoveMessages(IMAPMessageStorage.java:983)
        ... 23 more
Caused by: com.sun.mail.iap.CommandFailedException: A protocol exception occurred during execution of IMAP request "UID COPY 1 shared/projekte/Diverse".
Error message: A33 NO Over quota
        at com.openexchange.imap.command.AbstractIMAPCommand$AbstractIMAPProtocolCommand.doCommand(AbstractIMAPCommand.java:153)
        at com.sun.mail.imap.IMAPFolder.doProtocolCommand(IMAPFolder.java:2616)
        at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2566)
        ... 26 more

User quota ist nicht aktiviert bzw. auf 0 eingestellt. Die Festplatte ist auch nicht voll. Neue Emails werden empfangen, können nur nicht in die shared folder verschoben werden.

Gibs es spezielle Einstellungen für die Quotas in den shared folders?

Gruß,
Raphael

[rapha]

Das Problem scheint an den shared folders zu liegen. Das quota wurde für jeden user deaktiviert, aber nicht für die shared folder. Der Defaultwert liegt hier auf 5000000.

Mit folgendem Befehl sollte sich das quota für den shared folder deaktivieren lassen:

/usr/sbin/univention-cyrus-set-quota-shared projekte@... none

Der Befehl wird ohne Meldung ausgeführt, bleibt aber erfolglos.

Dann das ganze nochmal manuell:

# su cyrus
cyrus$ cyradm localhost
localhost> sq shared/projekte@... none
localhost> exit
cyrus$ exit

Und nun funktionierts.

Problem ist damit gelöst.

Gruß,
Raphael