error code: login not possible at the moment

[kffnbrgr]

unable to login to server admin after initial install. here is the output of /var/log/open-xchange/open-xchange.log.0

Dec 30, 2008 3:12:36 PM com.openexchange.authentication.ucs.impl.UCSAuthentication handleLoginInfo
SEVERE: Internal error!
java.lang.NullPointerException
        at com.openexchange.authentication.ucs.impl.UCSAuthentication.handleLoginInfo(UCSAuthentication.java:204)
        at com.openexchange.authentication.service.Authentication.login(Authentication.java:92)
        at com.openexchange.ajax.Login.doGet(Login.java:144)
        at com.openexchange.ajax.Login.doPost(Login.java:440)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:616)
        at com.openexchange.ajax.AJAXServlet.service(AJAXServlet.java:376)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
        at com.openexchange.ajp13.AJPv13Request.response(AJPv13Request.java:120)
        at com.openexchange.ajp13.AJPv13RequestHandler.createResponse(AJPv13RequestHandler.java:466)
        at com.openexchange.ajp13.AJPv13Connection.createResponse(AJPv13Connection.java:197)
        at com.openexchange.ajp13.AJPv13Listener.run(AJPv13Listener.java:259)
        at java.lang.Thread.run(Thread.java:595)
Dec 30, 2008 3:12:36 PM com.openexchange.ajax.Login doGet
SEVERE: LGI-0005 Category=5 Message=Login not possible at the moment. Please try again later. exceptionID=325868529-4
LGI-0005 Category=5 Message=Login not possible at the moment. Please try again later. exceptionID=325868529-4
        at com.openexchange.authentication.ucs.impl.UCSAuthentication.handleLoginInfo(UCSAuthentication.java:242)
        at com.openexchange.authentication.service.Authentication.login(Authentication.java:92)
        at com.openexchange.ajax.Login.doGet(Login.java:144)
        at com.openexchange.ajax.Login.doPost(Login.java:440)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:616)
        at com.openexchange.ajax.AJAXServlet.service(AJAXServlet.java:376)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
        at com.openexchange.ajp13.AJPv13Request.response(AJPv13Request.java:120)
        at com.openexchange.ajp13.AJPv13RequestHandler.createResponse(AJPv13RequestHandler.java:466)
        at com.openexchange.ajp13.AJPv13Connection.createResponse(AJPv13Connection.java:197)
        at com.openexchange.ajp13.AJPv13Listener.run(AJPv13Listener.java:259)
        at java.lang.Thread.run(Thread.java:595)
Caused by: java.lang.NullPointerException
        at com.openexchange.authentication.ucs.impl.UCSAuthentication.handleLoginInfo(UCSAuthentication.java:204)
        ... 11 more

edit: this is a small portion of the file. i can post it in it's entirety if needed, but it is rather large. i forgot the version as well

2.1-0-oxae-kernel2.6.24-20081105064915