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Hello,
a customer of us is using OXtender 2 together with Outlook 2010.
Since yesterday the following error message pops up every now and then.
fehler1.png
I already googled for a solution and only found: "delete the temp-folders"
I did so but the error persisted.
When I click "SPÄTER" (= later) Outlook and OXtender just run fine. No problems with the synchronisation at all.
And if I click "STOPP" the synchronisation of course stops.
Of course the customer doesn't want to click "SPÄTER" every 10 minutes but wants a solution to this.
It just happens on one workstation, another workstation which has the same OXtender connected works just fine.
Here are some more details on the error message:
Has anyone had the same problem or can provide me a solution to this?
If nothing helps could you maybe give me a tutorial on how to completely remove OXtender from a Windows PC? Not just the Software-Uninstall but maybe also some Registry Paths and maybe a tool by Open Xchange to completely remove everything for a fresh install?
greetings and thanks in advance,
lukas
a customer of us is using OXtender 2 together with Outlook 2010.
Since yesterday the following error message pops up every now and then.
fehler1.png
I already googled for a solution and only found: "delete the temp-folders"
I did so but the error persisted.
When I click "SPÄTER" (= later) Outlook and OXtender just run fine. No problems with the synchronisation at all.
And if I click "STOPP" the synchronisation of course stops.
Of course the customer doesn't want to click "SPÄTER" every 10 minutes but wants a solution to this.
It just happens on one workstation, another workstation which has the same OXtender connected works just fine.
Here are some more details on the error message:
Code:
---- Sync State ----
Error importing folder (SST_FOLDER_IMPORT)
---- Message ----
MAPI_E_COLLISION (0x80040604)
---- Location ----
Ordner:
---- Details ----
---- Error Object ----
{
"code": 2147747332,
"code_hex": "0x80040604",
"code_description": "MAPI_E_COLLISION",
"state": 14,
"state_description": "SST_FOLDER_IMPORT",
"folder":
{
"entryid": "00000000b8a5c4b837532847b9807689835a0125402a2a401293a510a0b2b2489dc19e1bfba83e08232a2a2301030000",
"uuid": "10a59312-b2a0-48b2-9dc1-9e1bfba83e08"
},
"last_usm_call":
{
"func": "/usm-json/syncUpdate",
"argument":
{
"syncid": 1355141847381,
"sessionid": "517dc8e1-0975-4e5a-9b11-ffa0b66e27ce"
},
"reply":
{
"status": 1,
"data":
{
"created":
[
{
"uuid": "10a59312-b2a0-48b2-9dc1-9e1bfba83e08",
"id": "49",
"module": "contacts",
"own_rights": 403710016,
"subscribed": true,
"permissions":
[
{
"group": false,
"entity": 5,
"bits": 403710016,
"rights": ""
}
],
"subfolders": false,
"folder_id": "default0/Trash",
"standard_folder": false,
"type": 1,
"created_by": "5",
"index": 1,
"subscr_subflds": false,
"modified_by": "5",
"objectType": "folder",
"folder_uuid": "bfb4c525-8504-489b-b65a-962b74d944b4",
"title": "Papierkorb-Kontakte"
}
],
"syncid": 1355823421411,
"modified":
[
{
"uuid": "8e04a566-653c-4bcf-a011-5d2b9513701c",
"index": 1,
"subscr_subflds": true,
"subfolders": true,
"objectType": "folder"
},
{
"uuid": "f4106cc8-8a4d-411c-a807-2af1ff019b1f",
"index": 2,
"objectType": "folder",
"folder_uuid": "8e04a566-653c-4bcf-a011-5d2b9513701c",
"folder_id": "34"
},
{
"uuid": "d0b106de-53a8-47fc-a6de-8855e1b0201b",
"index": 3,
"total": 120,
"unread": 0,
"objectType": "folder"
},
{
"uuid": "78be7689-16f2-4d10-b892-617fa233ef32",
"index": 4,
"total": 124,
"objectType": "folder"
},
{
"uuid": "bfb4c525-8504-489b-b65a-962b74d944b4",
"index": 5,
"total": 156,
"objectType": "folder"
},
{
"uuid": "c6af5939-89d1-48f0-921f-0fa1c7d8e64d",
"index": 6,
"objectType": "folder",
"folder_uuid": "bfb4c525-8504-489b-b65a-962b74d944b4",
"folder_id": "default0/Trash"
}
]
},
"errorCode": 0,
"errorMessage": null,
"errorDetails": null,
"oxError": null
}
}
}
Has anyone had the same problem or can provide me a solution to this?
If nothing helps could you maybe give me a tutorial on how to completely remove OXtender from a Windows PC? Not just the Software-Uninstall but maybe also some Registry Paths and maybe a tool by Open Xchange to completely remove everything for a fresh install?
greetings and thanks in advance,
lukas
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