unable to delete calendar-entries in Outlook

[dagee]

Hi Everyone,

in Outlook 2010 (Outlook14) it is not possible to delete items in calendar.
if deleted in the Webfrontend, there are no problems.

Are there Any Permissions, that has to be set for OXTender?
or must be a trashfolder set or such?

in the post i found, that it is nessesary to create subfolders on the imap server.

this is not possible because our Provider (university) does not allow this

but, nevertheless, on the webmail-page, it works...

so what does OXT needs

Yours Thomas

[Martin Heiland]

Hi Thomas,

OLOX2 uses the same permission set as the WebUI, so there should be no permission related issue. Are there any suspicious log entries at the OX logfile or the Client? ("Options" at the OLOX2 panel).

Cheers
Martin

[dagee]

Yes, like in the thread above, i have the following Entry in oxstore_OUTLOOL.EXE-dbg.txt

15:26:48.71#00007e14 imapifolder.cpp(2782):E:CreateFolder() failed: hr=80070005
15:26:48.71#00007e14 imapifolder.cpp(2626):E:OXCreateWasteFolder() failed: hr=80070005
15:26:48.71#00007e14 imapifolder.cpp(2559):E:OXGetWasteFolder() failed: hr=80070005
15:26:48.71#00007e14 imapifolder.cpp(2456):E:OXRedirectWasteFolder() failed: hr=80070005
15:26:48.71#00007e14 imapifolder.cpp(1227):E:GetLocalFolder() failed: hr=80070005

does OLOX2 search for a wrong wastefolder? how to find out?

I expected that there supposed to be the same permission set in WebUI and OLOX2
but somewhere ther must be an overriding set in Outlook. this happens on every OUTLOOK installation outhere

we don't use any restictions on the clients (Registry or policy) so outlook is normaly configured (just FYI)

[Martin Heiland]

Hi,

could it be that your IMAP Server denies creating new mail folders? Some (trash) folders are created at the IMAP hierarchy for internal use.

Cheers
Martin

[dagee]

Yes... it is...
but this must happen, only in OLOX2 not in th WebUI

Unfortunately, this IMAP is part of an other infrastructure of our institution.
is there a workaround because it works in the WebUI

one would be (for the trash) to discard completely.
or to define one existing folder, like mailtrash as trash for appointments?

[Martin Heiland]

OLOX2 requires a Trash-Calendar folder to store deleted appointments (e.g. for "Undo"). This is not part of the WebUI so it cannot be compared 1:1. Since we don't want a "Trash-Calendar" folder showing up at the calendar hierarchy of OX (would confuse users), OLOX2 generates a universal folder for that which is synchronized as a mail folder. I guess you'll have to make sure that mail folders can be created in order to use OX+Outlook.

Perhaps our Support team knows another solution, as a OLOX2 subscriber, you should be able to contact them using your maintenance or support-key.

Greetings
Martin

[dagee]

an wen wende ich mich dann am besten ?
email?

[Martin Heiland]

http://knowledgebase.open-xchange.com/support/self-service/registration.html

[dagee]

I found an workaround for Outlook Users:
they can delete their entries, when they delete in Outlook while pressing the shift -key
thisway, the object moves directly to nirvana without the need of a folder inside the trash

Sidefect, there is no wayback... but now the users don't need to login the webinterface to delete a wrong entry
Another sideeffect - users think more deeply about what they wanna do :-)