Contacts pictures and emails with pictures are deleted

[hansham]

In Outlook, when I read an email and I allow pictures to be downloaded into the email, Oxtender starts to replicate and deletes the complete email message!!! even when I am reading it.
In Contacts, Oxtender only deletes the picture.

What can this be!?!

Somehouw graphics like .gif or .jpg give problems.

[Martin Heiland]

Hi,

thanks for the report, can you please provide any information like: Outlook Version, OXtender Version, Server version...

Thanks!
Martin

[hansham]

Windows 8
Outlook 2010
Oxtender2 7.0.62.2729
Server Strato communicator 4

It is really scary to see your email dissapearing while you are reading it! Strato is not able to explain it.

See the screen recording:

[Martin Heiland]

Thanks for the video, indeed this is most scary. I'll try to reproduce this one.

Is there any issue shown when chosing "OXtender 2" (Menu bar) -> Options -> Sync Problems?

[hansham]

I replied, but the moderator of this forum has not released my reply because there is a link to a youtube movie where I demonstrate what happens.

[hansham]

No, no problems.
I also re-installed Oxtender2. No improvement.
Strato answers they know that graphics cause problems and they cannot do anything about it.
I find this unacceptable, but what can I do.

ver. 7.0.62.2729 is their last version. Is there any place on the internet where I can download a more recent version?

[Martin Heiland]

The issue is located at the server backend, not at OXtender 2. Sadly updating to a newer client version (if there would be any) would not solve the issue.

[pro-ite]

@Martin: Nachfrage: Besteht das Verschwinden weiterhin?
In the meantime happened what? Is it a known bug or is it solved now?

[pro-ite]

are deleted pictures a...

Hi!

Nachfrage zum letzten Reply aus Juni:

The issue is located at the server backend, not at OXtender 2. Sadly updating to a newer client version (if there would be any) would not solve the issue.

¿ Not solved but confirmed as a bug? And will be fixed .... - when?
Added comment: There's another thread "Strato was/is going to the problem." !? So it's no bug on OX SW?

Regards
Ursula (pro-ite)