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  • Problem with Contacts sync in Outlook 2013

    Dear all,

    I am using a Strato Communicator Pro account with Outlook 2013 (32bit) on a Windows 7 Ultimate 64 bit system. I have installed Oxtender 2 Version 7.0.62. this worked fine until I had my contacts from my old Blackberry imported into Outlook. The got synced to the server but after a few more minutes I received an error message from Oxtender:

    "The folder name "Contacts" is reserved. Please choose another name"
    No matter if I enter another name below in the field the box shows up again and after that the following error message appears:

    Der Ordnername "Contacts" ist reserviert. Bitte wählen Sie einen anderen Namen.
    6c2059d2-69e0-471a-b68d-7ef20c275ec5:
    OX server returned error (0x00400015): Der Ordnername "Contacts" ist reserviert. Bitte wählen Sie einen anderen Namen. (FLD-1033, -187102800-412830)
    Click "Stop" to stop or "Delay" to delay the synchonization of the affected objects

    I have attached error details below. After that there is no way to sync any data (e.g. emails) anymore.

    Would appreciate very much any help to resolve this problem.

    Thanks

    Martin

    ---- Sync State ----

    Error exporting created folders (SST_FOLDERCREATES_IMPORT)

    ---- Message ----

    Der Ordnername "Contacts" ist reserviert. Bitte wählen Sie einen anderen Namen.

    ---- Location ----



    ---- Details ----

    6c2059d2-69e0-471a-b68d-7ef20c275ec5:
    OX server returned error (0x00400015): Der Ordnername "Contacts" ist reserviert. Bitte wählen Sie einen anderen Namen. (FLD-1033, -187102800-412830)

    ---- Error Object ----

    {
    "code": 2148339713,
    "code_hex": "0x800d1001",
    "code_description": "USM error: normal reply, errors returned",
    "state": 9,
    "state_description": "SST_FOLDERCREATES_IMPORT",
    "errors":
    {
    "6c2059d2-69e0-471a-b68d-7ef20c275ec5":
    {
    "oxError":
    {
    "error": "Der Ordnername \"Contacts\" ist reserviert. Bitte w\u00C3\u00A4hlen Sie einen anderen Namen.",
    "error_params":
    [
    "Contacts"
    ],
    "error_id": "-187102800-412830",
    "code": "FLD-1033",
    "category": 3,
    "hard_conflict": false,
    "participants": null,
    "confirmations": null,
    "id": null,
    "folder_id": null,
    "start_date": null,
    "end_date": null,
    "title": null
    },
    "data":
    {
    "total": null,
    "created_by": "3",
    "summary": null,
    "module": "contacts",
    "unread": null,
    "type": null,
    "deleted": null,
    "id": null,
    "creation_date": null,
    "folder_id": "1",
    "new": null,
    "last_modified": null,
    "title": "Contacts",
    "modified_by": "3",
    "last_modified_utc": null,
    "permissions":
    [
    {
    "entity": 3,
    "bits": 403710016,
    "rights": "null",
    "group": false
    }
    ],
    "uuid": "6c2059d2-69e0-471a-b68d-7ef20c275ec5",
    "standard_folder_type": 0,
    "capabilities": null,
    "own_rights": null,
    "objectType": "folder",
    "folder_uuid": "ad71261f-fc7f-49d4-af3e-fa824ac628fc"
    },
    "errorMessage": "OX server returned error",
    "errorCode": 4194325,
    "errorStatus": 6,
    "errorDetails": null
    }
    },
    "last_usm_call":
    {
    "func": "/usm-json/syncUpdate",
    "argument":
    {
    "syncid": 1369899226253,
    "limit": 0,
    "created":
    [
    {
    "title": "Contacts",
    "uuid": "6c2059d2-69e0-471a-b68d-7ef20c275ec5",
    "folder_uuid": "ad71261f-fc7f-49d4-af3e-fa824ac628fc",
    "permissions":
    [
    {
    "bits": 403710016,
    "rights": null,
    "entity": "3",
    "group": false
    }
    ],
    "module": "contacts",
    "created_by": "3",
    "modified_by": "3"
    }
    ],
    "sessionid": "8613b44d-d9f0-4c66-bf13-a20f72e0ef0b_53650877_11"
    },
    "reply":
    {
    "status": 1,
    "data":
    {
    "errors":
    {
    "6c2059d2-69e0-471a-b68d-7ef20c275ec5":
    {
    "errorMessage": "OX server returned error",
    "oxError":
    {
    "category": 3,
    "error": "Der Ordnername \"Contacts\" ist reserviert. Bitte w\u00C3\u00A4hlen Sie einen anderen Namen.",
    "error_params":
    [
    "Contacts"
    ],
    "error_id": "-187102800-412830",
    "categories": "PERMISSION_DENIED",
    "code": "FLD-1033"
    },
    "errorCode": 4194325,
    "data":
    {
    "total": null,
    "created_by": "3",
    "summary": null,
    "module": "contacts",
    "unread": null,
    "type": null,
    "deleted": null,
    "id": null,
    "creation_date": null,
    "folder_id": "1",
    "new": null,
    "last_modified": null,
    "title": "Contacts",
    "modified_by": "3",
    "last_modified_utc": null,
    "permissions":
    [
    {
    "entity": 3,
    "bits": 403710016,
    "rights": "null",
    "group": false
    }
    ],
    "uuid": "6c2059d2-69e0-471a-b68d-7ef20c275ec5",
    "standard_folder_type": 0,
    "capabilities": null,
    "own_rights": null,
    "objectType": "folder",
    "folder_uuid": "ad71261f-fc7f-49d4-af3e-fa824ac628fc"
    },
    "errorStatus": 6
    }
    },
    "syncid": 1369899226253,
    "moreAvailable": true
    },
    "errorCode": 0,
    "errorMessage": null,
    "errorDetails": null,
    "oxError": null
    }
    }
    }
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