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SVL-0011 "OX server returned error" after updating OXtender-Plugin for Outlook

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  • #1

    SVL-0011 "OX server returned error" after updating OXtender-Plugin for Outlook

    The OXtender-plugin update to the latest version (7.0.64.2861) seems to have damaged one user account.

    Neither synchronization nor a new installation of the corresponding Outlook-profile can be done. Those actions cause a "SVL-0011 OX server returned error" error. Login through the web frontend (6.22) and synchronization on iOS-systems are still working for that account.

    All other accounts of the same context with similar configuration are still working fine and survived the OXtender-plugin update.

    Any ideas how to rescue/repair this account?

    OXtender error
    Code:
    ---- Sync State ----

Error performing initial import (SST_INITIAL_IMPORT)

---- Message ----

An error occurred inside the Open-Xchange server which prevented it from fulfilling the request.

---- Location ----

---- Details ----

An unexpected error occured when accessing the Open-Xchange server.

An error occurred inside the Open-Xchange server which prevented it from fulfilling the request. (SVL-0011, 1523920475-384)

---- Error Object ----

{
  "code": 2148335618,
  "code_hex": "0x800d0002",
  "code_description": "USM error: ox server returned error",
  "state": 3,
  "state_description": "SST_INITIAL_IMPORT",
  "last_usm_call":
    {
      "func": "/usm-json/syncInit?id=76af87b8-4a36-424d-b1e8-05dd8bff7583_1_9108",
      "argument":
        {
          "sessionid": "76af87b8-4a36-424d-b1e8-05dd8bff7583_1_9108"
        },
      "reply":
        {
          "status": 2,
          "data": null,
          "errorCode": 6358785,
          "errorMessage": "OX server returned error",
          "errorDetails":
            {
              "category": 8,
              "error": "An error occurred inside the Open-Xchange server which prevented it from fulfilling the request.",
              "error_params":
                [
                  "12"
                ],
              "error_id": "1523920475-384",
              "categories": "ERROR",
              "code": "SVL-0011"
            },
          "oxError":
            {
              "error": "An error occurred inside the Open-Xchange server which prevented it from fulfilling the request.",
              "error_params":
                [
                  "12"
                ],
              "error_id": "1523920475-384",
              "code": "SVL-0011",
              "category": 8,
              "hard_conflict": false,
              "participants": null,
              "confirmations": null,
              "id": null,
              "folder_id": null,
              "start_date": null,
              "end_date": null,
              "title": null,
              "created_by": null
            }
        }
    }
}
    open-xchange.log
    Code:
    23.08.2013 01:25:55 com.openexchange.log.internal.callback.InfoCallback log
INFO: Logged at: com.openexchange.authentication.imap.impl.IMAPAuthentication.handleLoginInfo(IMAPAuthentication.java:331)
 com.openexchange.ajax.requestNumber=5598
 com.openexchange.ajpv13.remoteAddress=127.0.0.1
 com.openexchange.login.authId=c787127e-ba97-429e-892d-124cdf6f33ac
 com.openexchange.login.client=USM-JSON
 com.openexchange.login.clientIp=<IP>
 com.openexchange.login.login=<EMAIL>
 com.openexchange.login.userAgent=Open-Xchange USM HTTP Client
 com.openexchange.login.version=7.2.2-9-15db224ccc300bcb73c32ca8328d59a2ad9f298b- 5590
 
 Imap authentication for user <EMAIL> successful on host imap.<HOST>:143
23.08.2013 01:25:55 com.openexchange.log.internal.callback.InfoCallback log
INFO: Logged at: com.openexchange.ajax.Login$11.doLogin(Login.java:979)
 com.openexchange.ajax.requestNumber=5598
 com.openexchange.ajpv13.remoteAddress=127.0.0.1
 com.openexchange.database.schema=oxdatabase_25
 com.openexchange.login.authId=c787127e-ba97-429e-892d-124cdf6f33ac
 com.openexchange.login.client=USM-JSON
 com.openexchange.login.clientIp=<IP>
 com.openexchange.login.login=<EMAIL>
 com.openexchange.login.userAgent=Open-Xchange USM HTTP Client
 com.openexchange.login.version=7.2.2-9-15db224ccc300bcb73c32ca8328d59a2ad9f298b- 5590
 com.openexchange.session.clientId=USM-JSON
 com.openexchange.session.contextId=1
 com.openexchange.session.userId=5
 
 Login:<EMAIL> IP:<IP> AuthID:c787127e-ba97-429e-892d-124cdf6f33ac Agent:Open-Xchange USM HTTP Client Client:USM-JSON(7.2.2-9-15db224ccc300bcb73c32ca8328d59a2ad9f298b- 5590) Interface:HTTP_JSON Context:1(1,<HOST>) User:5(<USER>) Session:6dcc1e4cfdab42368b42b9b332ccbc5b Random:311b77fd817b42f7b9e8e882b77368a4
23.08.2013 01:26:01 com.openexchange.log.internal.callback.ErrorCallback log
SCHWERWIEGEND: Logged at: com.openexchange.ajax.requesthandler.DispatcherServlet.handle(DispatcherServlet.java:376)
 com.openexchange.ajax.requestNumber=5601
 com.openexchange.ajpv13.remoteAddress=127.0.0.1
 com.openexchange.ajpv13.remotePort=48319
 com.openexchange.database.schema=oxdatabase_25
 com.openexchange.session.clientId=USM-JSON
 com.openexchange.session.contextId=1
 com.openexchange.session.userId=5
 
 Unexpected error: 'SVL-0011 Categories=ERROR Message='Unexpected error: 12' exceptionID=1101038524-4580'
SVL-0011 Categories=ERROR Message='Unexpected error: 12' exceptionID=1101038524-4580
	at com.openexchange.exception.OXExceptionFactory.create(OXExceptionFactory.java:158)
	at com.openexchange.tools.servlet.AjaxExceptionCodes.create(AjaxExceptionCodes.java:252)
	at com.openexchange.folder.json.actions.AbstractFolderAction.perform(AbstractFolderAction.java:101)
	at com.openexchange.ajax.requesthandler.DefaultDispatcher.perform(DefaultDispatcher.java:207)
	at com.openexchange.ajax.requesthandler.DispatcherServlet.handle(DispatcherServlet.java:345)
	at com.openexchange.ajax.requesthandler.DispatcherServlet.doGet(DispatcherServlet.java:282)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
	at com.openexchange.ajax.AJAXServlet.service(AJAXServlet.java:514)
	at com.openexchange.ajax.SessionServlet.service(SessionServlet.java:319)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at com.openexchange.ajp13.coyote.AjpProcessor.process(AjpProcessor.java:918)
	at com.openexchange.ajp13.coyote.sockethandler.CoyoteTask.call(CoyoteTask.java:185)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
	at java.util.concurrent.FutureTask.run(FutureTask.java:138)
	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.runTask(CustomThreadPoolExecutor.java:799)
	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.run(CustomThreadPoolExecutor.java:826)
	at java.lang.Thread.run(Thread.java:662)
Caused by: java.lang.ArrayIndexOutOfBoundsException: 12
	at com.openexchange.folder.json.actions.ListAction.doPerform(ListAction.java:218)
	at com.openexchange.folder.json.actions.AbstractFolderAction.perform(AbstractFolderAction.java:97)
	... 14 more
23.08.2013 01:26:01 com.openexchange.usm.json.USMJSONServlet doPut
SCHWERWIEGEND: 1:5:<EMAIL>:JSON:7394498000d17c4b9c373f6139d6d866 syncInit OX_SERVER_ERROR 6358785 OX server returned error
610701: com.openexchange.usm.json.USMJSONAPIException: OX server returned error
	at com.openexchange.usm.json.USMJSONAPIException.createInternalError(USMJSONAPIException.java:75)
	at com.openexchange.usm.connector.commands.SyncInitHandler.computeSyncInit(SyncInitHandler.java:135)
	at com.openexchange.usm.connector.commands.SyncInitHandler.handleRequest(SyncInitHandler.java:96)
	at com.openexchange.usm.json.USMJSONServlet.doPut(USMJSONServlet.java:279)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:730)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at com.openexchange.ajp13.coyote.AjpProcessor.process(AjpProcessor.java:918)
	at com.openexchange.ajp13.coyote.sockethandler.CoyoteTask.call(CoyoteTask.java:185)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
	at java.util.concurrent.FutureTask.run(FutureTask.java:138)
	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.runTask(CustomThreadPoolExecutor.java:799)
	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.run(CustomThreadPoolExecutor.java:826)
	at java.lang.Thread.run(Thread.java:662)
Caused by: 400015: com.openexchange.usm.api.exceptions.OXCommunicationException: OX server returned error, json-error={"category":8,"error":"An error occurred inside the Open-Xchange server which prevented it from fulfilling the request.","error_params":["12"],"error_id":"1101038524-4580","categories":"ERROR","code":"SVL-0011"}
	at com.openexchange.usm.contenttypes.util.AbstractTransferHandler.checkResult(AbstractTransferHandler.java:556)
	at com.openexchange.usm.contenttypes.util.AbstractTransferHandler.getListOfResults(AbstractTransferHandler.java:442)
	at com.openexchange.usm.contenttypes.util.AbstractTransferHandler.performActionAndCheckRights(AbstractTransferHandler.java:662)
	at com.openexchange.usm.contenttypes.folder.impl.FolderContentTypeTransferHandlerImpl.readFolderContent(FolderContentTypeTransferHandlerImpl.java:126)
	at com.openexchange.usm.contenttypes.folder.impl.FolderContentTypeTransferHandlerImpl.readFolderContent(FolderContentTypeTransferHandlerImpl.java:107)
	at com.openexchange.usm.session.sync.FolderHierarchyStorage.addToFolderSet(FolderHierarchyStorage.java:137)
	at com.openexchange.usm.session.sync.FolderHierarchyStorage.addToFolderSet(FolderHierarchyStorage.java:144)
	at com.openexchange.usm.session.sync.FolderHierarchyStorage.getCurrentServerData(FolderHierarchyStorage.java:95)
	at com.openexchange.usm.session.sync.BaseContentSyncer.getCurrentOrCachedServerData(BaseContentSyncer.java:117)
	at com.openexchange.usm.session.sync.SlowContentSyncer.syncWithServer(SlowContentSyncer.java:90)
	at com.openexchange.usm.session.impl.SessionImpl.syncFoldersWithServer(SessionImpl.java:418)
	at com.openexchange.usm.connector.commands.SyncInitHandler.computeSyncInit(SyncInitHandler.java:118)
	... 11 more
23.08.2013 01:26:02 com.openexchange.log.internal.callback.ErrorCallback log
SCHWERWIEGEND: Logged at: com.openexchange.ajax.requesthandler.DispatcherServlet.handle(DispatcherServlet.java:376)
 com.openexchange.ajax.requestNumber=5603
 com.openexchange.ajpv13.remoteAddress=127.0.0.1
 com.openexchange.ajpv13.remotePort=48319
 com.openexchange.database.schema=oxdatabase_25
 com.openexchange.session.clientId=USM-JSON
 com.openexchange.session.contextId=1
 com.openexchange.session.userId=5
 
 Unexpected error: 'SVL-0011 Categories=ERROR Message='Unexpected error: 12' exceptionID=1101038524-4583'
SVL-0011 Categories=ERROR Message='Unexpected error: 12' exceptionID=1101038524-4583
	at com.openexchange.exception.OXExceptionFactory.create(OXExceptionFactory.java:158)
	at com.openexchange.tools.servlet.AjaxExceptionCodes.create(AjaxExceptionCodes.java:252)
	at com.openexchange.folder.json.actions.AbstractFolderAction.perform(AbstractFolderAction.java:101)
	at com.openexchange.ajax.requesthandler.DefaultDispatcher.perform(DefaultDispatcher.java:207)
	at com.openexchange.ajax.requesthandler.DispatcherServlet.handle(DispatcherServlet.java:345)
	at com.openexchange.ajax.requesthandler.DispatcherServlet.doGet(DispatcherServlet.java:282)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
	at com.openexchange.ajax.AJAXServlet.service(AJAXServlet.java:514)
	at com.openexchange.ajax.SessionServlet.service(SessionServlet.java:319)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at com.openexchange.ajp13.coyote.AjpProcessor.process(AjpProcessor.java:918)
	at com.openexchange.ajp13.coyote.sockethandler.CoyoteTask.call(CoyoteTask.java:185)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
	at java.util.concurrent.FutureTask.run(FutureTask.java:138)
	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.runTask(CustomThreadPoolExecutor.java:799)
	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.run(CustomThreadPoolExecutor.java:826)
	at java.lang.Thread.run(Thread.java:662)
Caused by: java.lang.ArrayIndexOutOfBoundsException: 12
	at com.openexchange.folder.json.actions.ListAction.doPerform(ListAction.java:218)
	at com.openexchange.folder.json.actions.AbstractFolderAction.perform(AbstractFolderAction.java:97)
	... 14 more
23.08.2013 01:26:02 com.openexchange.usm.json.USMJSONServlet doPut
SCHWERWIEGEND: 1:5:<EMAIL>:JSON:7394498000d17c4b9c373f6139d6d866 syncInit OX_SERVER_ERROR 6358785 OX server returned error
610701: com.openexchange.usm.json.USMJSONAPIException: OX server returned error
	at com.openexchange.usm.json.USMJSONAPIException.createInternalError(USMJSONAPIException.java:75)
	at com.openexchange.usm.connector.commands.SyncInitHandler.computeSyncInit(SyncInitHandler.java:135)
	at com.openexchange.usm.connector.commands.SyncInitHandler.handleRequest(SyncInitHandler.java:96)
	at com.openexchange.usm.json.USMJSONServlet.doPut(USMJSONServlet.java:279)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:730)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at com.openexchange.ajp13.coyote.AjpProcessor.process(AjpProcessor.java:918)
	at com.openexchange.ajp13.coyote.sockethandler.CoyoteTask.call(CoyoteTask.java:185)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
	at java.util.concurrent.FutureTask.run(FutureTask.java:138)
	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.runTask(CustomThreadPoolExecutor.java:799)
	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.run(CustomThreadPoolExecutor.java:826)
	at java.lang.Thread.run(Thread.java:662)
Caused by: 400015: com.openexchange.usm.api.exceptions.OXCommunicationException: OX server returned error, json-error={"category":8,"error":"An error occurred inside the Open-Xchange server which prevented it from fulfilling the request.","error_params":["12"],"error_id":"1101038524-4583","categories":"ERROR","code":"SVL-0011"}
	at com.openexchange.usm.contenttypes.util.AbstractTransferHandler.checkResult(AbstractTransferHandler.java:556)
	at com.openexchange.usm.contenttypes.util.AbstractTransferHandler.getListOfResults(AbstractTransferHandler.java:442)
	at com.openexchange.usm.contenttypes.util.AbstractTransferHandler.performActionAndCheckRights(AbstractTransferHandler.java:662)
	at com.openexchange.usm.contenttypes.folder.impl.FolderContentTypeTransferHandlerImpl.readFolderContent(FolderContentTypeTransferHandlerImpl.java:126)
	at com.openexchange.usm.contenttypes.folder.impl.FolderContentTypeTransferHandlerImpl.readFolderContent(FolderContentTypeTransferHandlerImpl.java:107)
	at com.openexchange.usm.session.sync.FolderHierarchyStorage.addToFolderSet(FolderHierarchyStorage.java:137)
	at com.openexchange.usm.session.sync.FolderHierarchyStorage.addToFolderSet(FolderHierarchyStorage.java:144)
	at com.openexchange.usm.session.sync.FolderHierarchyStorage.getCurrentServerData(FolderHierarchyStorage.java:95)
	at com.openexchange.usm.session.sync.BaseContentSyncer.getCurrentOrCachedServerData(BaseContentSyncer.java:117)
	at com.openexchange.usm.session.sync.SlowContentSyncer.syncWithServer(SlowContentSyncer.java:90)
	at com.openexchange.usm.session.impl.SessionImpl.syncFoldersWithServer(SessionImpl.java:418)
	at com.openexchange.usm.connector.commands.SyncInitHandler.computeSyncInit(SyncInitHandler.java:118)
	... 11 more
23.08.2013 01:30:24 com.openexchange.usm.session.impl.USMSessionCacheCleanupLogInfoTask run
INFO: 0 USM sessions (and 0 by JVM) and 0 SyncStates have been removed from memory cache since the last cleanup task.
    Last edited by nepox; 08-24-2013, 05:50 PM.
    Tags: None
  • #2
    This problem is solved.

    What went wrong?

    - User profile with default language Dutch had a folder named "Tasks", probably created automatically by synchronization with iOS
    - The foldername "Tasks" seems to be reserved for internal use after the latest update

    Result

    OXtender crashes when starting synchronization without logging any helpful informations

    Solution

    - Renaming folder "Tasks" by using the web frontend

    It's disappointing to me that the OX team is not reacting at all on such issues, neither by forum-reply, neither by answering on the correspoding support-request.
    Last edited by nepox; 08-28-2013, 11:15 PM.

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