Filters in oxtender 2 and outlook 2016

[Olly Pekelharing]

My problem is this: when I create filters in Oxtender 2 to place my customer's e-mails in separate customer folders this works fine, however Outlook no longer generates alerts (sound, icon) when a new e-mail comes in. If I turn the filters in Oxtender off and instead create them in Outlook, alerts are generated but the filters fail to work (all incoming mail stays in the inbox unless I run a filter manually). I am assuming this issue is caused by OX as this issue does not affect the Gmail account I have set up in outlook. Please advise.

Thanks,

Olly