Drucken und Download aus OX Drive bzw. OX Text klappt nicht

[wesdgf]

Hallo allerseits,

sobald ich versuche, ein OX Text-Dokument über die GUI zu drucken, oder herunterzuladen kommt es zu Fehlermeldungen.
Beim Drucken wird nur angezeigt:

Fehler beim Drucken
Der Dokumentenkonverter ist derzeit nicht verfügbar.

Herunterladen öffnet eine neue Seite mit folgender Fehlermeldung:

Not Found
Resource identified by path '/ajax/oxodocumentconverter', does not exist.
Grizzly/2.2.22

[Wolfgang Rosenauer]

Für das Drucken wird das Preview Feature benötigt.

http://oxpedia.org/wiki/index.php?title=AppSuite:DocumentViewer

Für den Download dürfte das aber eigentlich kein Problem sein.
Ist DocumentViewer installiert und wenn nicht, wie und wo findet genau der Download eines Dokuments statt?

[wesdgf]

Ich habe den DocumentViewer jetzt installiert. Drucken klappt aber nach wie vor nicht. Es öffnet sich nur eine neue Seite mit der Meldung

{"category":8,"error_params":["AJAXRequestResult","null"],"error":"Auf dem Server trat ein vorübergehender Fehler auf. Die Anfrage konnte nicht verarbeitet werden. ","error_id":"1676385406-49170","categories":"ERROR","code":"SVL-0018","error_desc":"Unexpected result. Expected \"AJAXRequestResult\", but is \"null\"."}

Für das Drucken und den Download wurden die jeweiligen Buttons links in der Appsuite-Drive GUI benutzt.

Beste Grüße

[wesdgf]

Nun können aus OX Drive heraus gar keine Dokumente mehr angezeigt oder bearbeitet werden.

Im Log des Dokument Converters /var/log/open-xchange/readerengine.log taucht auf:

WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=29)

Das einzige, was verändert wurde ist in der permsissions.properties:

permissions=document_preview,text

[mhollmichel]

Sind im readerengine.log Meldungen der Art:
[Documentconverter-1] INFO: Running
[Start Level Event Dispatcher] INFO: Documentconverter manager launched
[Documentconverter-Watchdog] INFO: Running
[Documentconverter-Jobprocessor] INFO: Running
[Documentconverter-1] INFO: Readerengine connected
[Documentconverter-1] INFO: Launched (max.VMem MB=2048)

enthalten ?

[hingerl]

[2014-05-14 09:03:23,646]-[System Bundle Shutdown] INFO: Documentconverter manager shutdown
[2014-05-14 09:04:01,982]-[Start Level Event Dispatcher] INFO: Documentconverter manager initializing
[2014-05-14 09:04:01,983]-[Start Level Event Dispatcher] INFO: Documentconverter cache enabled (cachedir=/var/spool/open-xchange/documentconverter/readerengine.cache, cur/max cachesize=0MB / 23777MB, cur/max cacheentries=0 / -1)
[2014-05-14 09:04:01,997]-[Documentconverter-1] INFO: Running
[2014-05-14 09:04:01,998]-[Documentconverter-2] INFO: Running
[2014-05-14 09:04:01,998]-[Documentconverter-3] INFO: Running
[2014-05-14 09:04:01,999]-[Documentconverter-Watchdog] INFO: Running
[2014-05-14 09:04:01,999]-[Start Level Event Dispatcher] INFO: Documentconverter manager launched
[2014-05-14 09:04:02,000]-[Documentconverter-Jobprocessor] INFO: Running
[2014-05-14 09:04:04,620]-[Documentconverter-1] INFO: Readerengine connected
[2014-05-14 09:04:04,621]-[Documentconverter-1] INFO: Launched (max.VMem MB=2048)
[2014-05-14 09:04:04,623]-[Documentconverter-3] INFO: Readerengine connected
[2014-05-14 09:04:04,623]-[Documentconverter-3] INFO: Launched (max.VMem MB=2048)
[2014-05-14 09:04:04,623]-[Documentconverter-2] INFO: Readerengine connected
[2014-05-14 09:04:04,623]-[Documentconverter-2] INFO: Launched (max.VMem MB=2048)
[2014-05-14 09:04:38,770]-[OXWorker-0000023] INFO: Documentconverter job added to queue (jobid=85f4c602-cc70-4e13-8fb1-120bf5c2061c, jobs_remaining=1)
[2014-05-14 09:04:38,771]-[Documentconverter-1] INFO: Processing job (jobid=85f4c602-cc70-4e13-8fb1-120bf5c2061c)
[2014-05-14 09:04:38,774]-[Documentconverter-1] INFO: Documentconverter cache successfully read entry from filesystem: 48361_1917684527zp2s
[2014-05-14 09:04:38,775]-[Documentconverter-1] INFO: Cache hit => job result read from cache. (jobid=85f4c602-cc70-4e13-8fb1-120bf5c2061c, hash=48361_1917684527zp2s)
[2014-05-14 09:04:38,775]-[OXWorker-0000023] INFO: Job converted (jobid=85f4c602-cc70-4e13-8fb1-120bf5c2061c, mimetype=text/html;charset=UTF-8, extension=html, pagecount=1, originalpagecount=-1, zip=true)
[2014-05-14 09:04:38,775]-[OXWorker-0000023] INFO: Documentconverter job removed from queue (jobid=85f4c602-cc70-4e13-8fb1-120bf5c2061c, jobs_remaining=0)
[2014-05-14 09:05:01,988]-[Documentconverter-Cache-Worker] INFO: Documentconverter cache enabled (cachedir=/var/spool/open-xchange/documentconverter/readerengine.cache, cur/max cachesize=0MB / 23770MB, cur/max cacheentries=1 / -1)
[2014-05-14 10:22:11,098]-[OXWorker-0000195] INFO: Documentconverter job added to queue (jobid=66ecf53f-21c3-42cb-9a4d-55da45e2cb90, jobs_remaining=1)
[2014-05-14 10:22:11,098]-[Documentconverter-3] INFO: Processing job (jobid=66ecf53f-21c3-42cb-9a4d-55da45e2cb90)
[2014-05-14 10:22:11,253]-[Documentconverter-3] INFO: Job document type detected (jobid=66ecf53f-21c3-42cb-9a4d-55da45e2cb90, doctype=writer_MS_Word_97)
[2014-05-14 10:22:11,993]-[OXWorker-0000195] ERROR: Job convert error (jobid=66ecf53f-21c3-42cb-9a4d-55da45e2cb90, errorcode=0) (jobproperties: Filename=0600 Urban A.II. - 15.05.2014.doc)
[2014-05-14 10:22:11,993]-[OXWorker-0000195] INFO: Documentconverter job removed from queue (jobid=66ecf53f-21c3-42cb-9a4d-55da45e2cb90, jobs_remaining=0)
[2014-05-14 10:22:11,994]-[OXWorker-0000195] ERROR: Documentconverter not able to finish RESTful page conversion (jobid=null)
[2014-05-14 10:23:29,979]-[OXWorker-0000202] INFO: Documentconverter job added to queue (jobid=05ab76c3-d4a2-442e-b978-e8be5e43ac87, jobs_remaining=1)
[2014-05-14 10:23:29,979]-[Documentconverter-2] INFO: Processing job (jobid=05ab76c3-d4a2-442e-b978-e8be5e43ac87)
[2014-05-14 10:23:29,979]-[Documentconverter-2] INFO: Documentconverter cache successfully read entry from filesystem: 25600_2750860768zhtml#1
[2014-05-14 10:23:29,980]-[Documentconverter-2] INFO: Cache hit => job result read from cache. (jobid=05ab76c3-d4a2-442e-b978-e8be5e43ac87, hash=25600_2750860768zhtml#1)
[2014-05-14 10:23:29,980]-[OXWorker-0000202] INFO: Job converted (jobid=05ab76c3-d4a2-442e-b978-e8be5e43ac87, mimetype=text/html;charset=UTF-8, extension=html, pagecount=1, originalpagecount=-1, zip=true)
[2014-05-14 10:23:29,980]-[OXWorker-0000202] INFO: Documentconverter job removed from queue (jobid=05ab76c3-d4a2-442e-b978-e8be5e43ac87, jobs_remaining=0)
[2014-05-14 10:24:08,201]-[OXWorker-0000193] INFO: Documentconverter job added to queue (jobid=5b48fe80-eb51-4320-ac9b-558b3a4601fc, jobs_remaining=1)
[2014-05-14 10:24:08,201]-[Documentconverter-1] INFO: Processing job (jobid=5b48fe80-eb51-4320-ac9b-558b3a4601fc)
[2014-05-14 10:24:08,201]-[Documentconverter-1] INFO: Cache hit => job result read from cache. (jobid=5b48fe80-eb51-4320-ac9b-558b3a4601fc, hash=25600_2750860768zhtml#1)
[2014-05-14 10:24:08,201]-[OXWorker-0000193] INFO: Job converted (jobid=5b48fe80-eb51-4320-ac9b-558b3a4601fc, mimetype=text/html;charset=UTF-8, extension=html, pagecount=1, originalpagecount=-1, zip=true)
[2014-05-14 10:24:08,201]-[OXWorker-0000193] INFO: Documentconverter job removed from queue (jobid=5b48fe80-eb51-4320-ac9b-558b3a4601fc, jobs_remaining=0)
[2014-05-14 10:25:08,089]-[OXWorker-0000187] INFO: Documentconverter job added to queue (jobid=2fb45b1c-95d6-4cbb-a8f6-82b60874e550, jobs_remaining=1)
[2014-05-14 10:25:08,089]-[Documentconverter-2] INFO: Processing job (jobid=2fb45b1c-95d6-4cbb-a8f6-82b60874e550)
[2014-05-14 10:25:08,089]-[Documentconverter-2] INFO: Cache hit => job result read from cache. (jobid=2fb45b1c-95d6-4cbb-a8f6-82b60874e550, hash=25600_2750860768zhtml#1)
[2014-05-14 10:25:08,090]-[OXWorker-0000187] INFO: Job converted (jobid=2fb45b1c-95d6-4cbb-a8f6-82b60874e550, mimetype=text/html;charset=UTF-8, extension=html, pagecount=1, originalpagecount=-1, zip=true)
[2014-05-14 10:25:08,090]-[OXWorker-0000187] INFO: Documentconverter job removed from queue (jobid=2fb45b1c-95d6-4cbb-a8f6-82b60874e550, jobs_remaining=0)
[2014-05-14 11:00:55,702]-[OXWorker-0000277] INFO: Documentconverter job added to queue (jobid=6f28b195-4fb8-4aef-aa42-60bc130d29ce, jobs_remaining=1)
[2014-05-14 11:00:55,703]-[Documentconverter-1] INFO: Processing job (jobid=6f28b195-4fb8-4aef-aa42-60bc130d29ce)
[2014-05-14 11:00:55,756]-[Documentconverter-1] INFO: Job document type detected (jobid=6f28b195-4fb8-4aef-aa42-60bc130d29ce, doctype=writer_MS_Word_97)
[2014-05-14 11:00:56,019]-[OXWorker-0000277] ERROR: Job convert error (jobid=6f28b195-4fb8-4aef-aa42-60bc130d29ce, errorcode=0) (jobproperties: Filename=SATURIN.doc)
[2014-05-14 11:00:56,019]-[OXWorker-0000277] INFO: Documentconverter job removed from queue (jobid=6f28b195-4fb8-4aef-aa42-60bc130d29ce, jobs_remaining=0)
[2014-05-14 11:00:56,020]-[OXWorker-0000277] ERROR: Documentconverter not able to finish RESTful page conversion (jobid=null)
[2014-05-14 11:44:50,387]-[OXWorker-0000382] INFO: Documentconverter job added to queue (jobid=be9366ca-ce11-4756-868b-67a9c8da1c75, jobs_remaining=1)
[2014-05-14 11:44:50,387]-[Documentconverter-2] INFO: Processing job (jobid=be9366ca-ce11-4756-868b-67a9c8da1c75)
[2014-05-14 11:44:51,375]-[OXWorker-0000382] ERROR: Job convert error (jobid=be9366ca-ce11-4756-868b-67a9c8da1c75, errorcode=0) (jobproperties: Filename=913_2006216.pdf)
[2014-05-14 11:44:51,375]-[OXWorker-0000382] INFO: Documentconverter job removed from queue (jobid=be9366ca-ce11-4756-868b-67a9c8da1c75, jobs_remaining=0)
[2014-05-14 11:44:51,376]-[OXWorker-0000382] ERROR: Documentconverter not able to finish RESTful page conversion (jobid=null)
[2014-05-14 12:49:59,054]-[OXWorker-0000578] INFO: Documentconverter job added to queue (jobid=2a61ff99-23fe-41ec-82f3-faa141ab385e, jobs_remaining=1)
[2014-05-14 13:08:36,658]-[OXWorker-0000590] INFO: Documentconverter job added to queue (jobid=b5fbc577-8a4e-4d67-aef8-2aade09cb8f2, jobs_remaining=2)
[2014-05-14 13:59:49,718]-[OXWorker-0000696] INFO: Documentconverter job added to queue (jobid=e33ea773-432c-430d-9370-f92b13204ca4, jobs_remaining=3)
[2014-05-14 14:00:05,014]-[OXWorker-0000692] INFO: Documentconverter job added to queue (jobid=16e6e5b8-8419-479a-a945-fefc6ff6dfc6, jobs_remaining=4)
[2014-05-14 15:01:03,064]-[OXWorker-0000737] INFO: Documentconverter job added to queue (jobid=2fa3cfb9-e435-44c7-b2bf-fb32cc14f149, jobs_remaining=5)
[2014-05-14 15:38:18,685]-[OXWorker-0000815] INFO: Documentconverter job added to queue (jobid=de29f586-839a-4811-8dfa-557705d2fe31, jobs_remaining=6)
[2014-05-14 16:27:38,945]-[OXWorker-0000883] INFO: Documentconverter job added to queue (jobid=351cd053-5d19-4d9d-a0b0-c704c323efa9, jobs_remaining=7)
[2014-05-14 16:27:38,945]-[OXWorker-0000883] WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=7)
[2014-05-14 18:17:40,796]-[OXWorker-0001078] INFO: Documentconverter job added to queue (jobid=1173107a-2cae-444b-9392-598964ca56ae, jobs_remaining=8)
[2014-05-14 18:17:40,797]-[OXWorker-0001078] WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=8)
[2014-05-14 18:18:38,161]-[OXWorker-0001081] INFO: Documentconverter job added to queue (jobid=a4236556-f640-4fa2-9711-eba1413aafc3, jobs_remaining=9)
[2014-05-14 18:18:38,163]-[OXWorker-0001081] WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=9)
[2014-05-15 07:11:07,606]-[OXWorker-0001166] INFO: Documentconverter job added to queue (jobid=a4e8de20-b1df-4c48-9ef9-e06eb41f5168, jobs_remaining=10)
[2014-05-15 07:11:07,606]-[OXWorker-0001166] WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=10)
[2014-05-15 07:13:32,655]-[OXWorker-0001179] INFO: Documentconverter job added to queue (jobid=1ccb237f-b1a7-4019-a51e-11be2886674e, jobs_remaining=11)
[2014-05-15 07:13:32,656]-[OXWorker-0001179] WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=11)
[2014-05-15 07:56:10,654]-[OXWorker-0001204] INFO: Documentconverter job added to queue (jobid=60fb1d52-f563-4a29-a707-a5af5166f237, jobs_remaining=12)
[2014-05-15 07:56:10,654]-[OXWorker-0001204] WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=12)
[2014-05-15 08:35:27,306]-[OXWorker-0001247] INFO: Documentconverter job added to queue (jobid=19a6241e-c355-4b87-90f2-39ec0cdb9af4, jobs_remaining=13)
[2014-05-15 08:35:27,307]-[OXWorker-0001247] WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=13)
[2014-05-15 11:14:57,748]-[OXWorker-0001487] INFO: Documentconverter job added to queue (jobid=c72f8fd8-205e-4648-a920-b82dfd2b6dc2, jobs_remaining=14)
[2014-05-15 11:14:57,749]-[OXWorker-0001487] WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=14)
[2014-05-15 11:16:05,274]-[OXWorker-0001525] INFO: Documentconverter job added to queue (jobid=aab0a464-041a-4ab6-85a0-b4139b0b8fe1, jobs_remaining=15)
[2014-05-15 11:16:05,274]-[OXWorker-0001525] WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=15)
[2014-05-15 11:34:24,453]-[OXWorker-0001546] INFO: Documentconverter job added to queue (jobid=6556d843-ec69-4163-8ccc-7711e9d33991, jobs_remaining=16)
[2014-05-15 11:34:24,454]-[OXWorker-0001546] WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=16)
[2014-05-15 11:36:56,961]-[OXWorker-0001533] INFO: Documentconverter job added to queue (jobid=1b37d224-384d-4e84-99a6-7c53f7e36984, jobs_remaining=17)
[2014-05-15 11:36:56,961]-[OXWorker-0001533] WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=17)
[2014-05-15 11:38:37,426]-[OXWorker-0001557] INFO: Documentconverter job added to queue (jobid=c3527923-140b-4646-9b6c-c6070eccfbcd, jobs_remaining=18)
[2014-05-15 11:38:37,426]-[OXWorker-0001557] WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=18)
[2014-05-15 11:38:37,445]-[OXWorker-0001552] INFO: Documentconverter job added to queue (jobid=bdf6de68-09fe-4f25-86f1-4f1e44c63537, jobs_remaining=19)
[2014-05-15 11:38:37,446]-[OXWorker-0001552] WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=19)
[2014-05-15 11:38:37,462]-[OXWorker-0001504] INFO: Documentconverter job added to queue (jobid=15fc6e47-ede0-4745-9e20-3788b5bcd9b1, jobs_remaining=20)
[2014-05-15 11:38:37,462]-[OXWorker-0001504] WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=20)
[2014-05-15 11:38:38,824]-[OXWorker-0001518] INFO: Documentconverter job added to queue (jobid=4cda5023-b674-44bd-afd0-c8863385f289, jobs_remaining=21)
[2014-05-15 11:38:38,825]-[OXWorker-0001518] WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=21)
[2014-05-15 11:40:42,100]-[OXWorker-0001536] INFO: Documentconverter job added to queue (jobid=f515acf3-66d3-4317-a6a0-3c657b1c8f80, jobs_remaining=22)
[2014-05-15 11:40:42,101]-[OXWorker-0001536] WARN: Documentconverter job queue size exceeds doubled job processor count (jobprocessors=3, queue_size=22)

[mhollmichel]

Das sieht nach einem potentiellen Issue im Errorhandling aus, welche Version der Appsuite wird eingesetzt ?

[hingerl]

OX App Suite
Version der Benutzeroberfläche: 7.4.2 Rev18
Server-Version: 7.4.2-Rev22


Hab gerade ein Backup vom Freitag (7.4.2 Rev17 / 7.4.2-Rev20) aufgesetzt und die Configs verglichen. Konnte eigentlich nicht wirklich was finden.

[wesdgf]

Wir setzen ein:

Version der Benutzeroberfläche: 7.4.2 Rev18
Server-Version: 7.4.2-Rev22

auf UCS Linux 3.2-1