Documentconvert not work ?

[quangduc08]

Help me !!!
log:

[root@ox-srv3 readerengine.scratch]# tail -f /var/log/open-xchange/open-xchange.log.0
2014-09-18T15:13:38,495+0700 ERROR [Documentconverter-1] com.openexchange.documentconverter.impl.Manager.lo g(Manager.java:1082)
Documentconverter caught an exception:
Cannot run program "/opt/readerengine/program/soffice" (in directory "/var/spool/open-xchange/documentconverter/readerengine.scratch/oxdc.tmp/ooxserver_7f6b53f0ad184f1595d8ed28a30361fc"): error=2, No such file or directory
2014-09-18T15:13:38,496+0700 ERROR [Documentconverter-2] com.openexchange.documentconverter.impl.Manager.lo g(Manager.java:1082)
Documentconverter caught an exception:
Cannot run program "/opt/readerengine/program/soffice" (in directory "/var/spool/open-xchange/documentconverter/readerengine.scratch/oxdc.tmp/ooxserver_e6aef85d77d4418abd5a52f1947573e6"): error=2, No such file or directory
2014-09-18T15:13:38,497+0700 WARN [Documentconverter-1] com.openexchange.documentconverter.impl.Manager.lo g(Manager.java:1074)
Readerengine could not be launched => trying again in 60s
2014-09-18T15:13:38,497+0700 WARN [Documentconverter-2] com.openexchange.documentconverter.impl.Manager.lo g(Manager.java:1074)
Readerengine could not be launched => trying again in 60s

[damien57]

You post severals thread but never give; your OS, your OX Version or any infos

In your log you've:
Cannot run program "/opt/readerengine/program/soffice" (in directory "/var/spool/open-xchange/documentconverter/readerengine.scratch/oxdc.tmp/ooxserver_7f6b53f0ad184f1595d8ed28a30361fc"): error=2, No such file or directory

Try to see if the file exist and have the good right...

If you think it's a BUG, you can open a BUG to BugZilla, or if you need help, OX have a dedicated support for help OX customers.
It's more easy to paid the OX support, you don't need wait if OX have time for coming on this forum, or need post "up" messages

http://oxpedia.org/wiki/index.php?title=Contact-Support

[881822]

Hello,

for me it's the same Problem too. This ist the corresponding part of my "open-xchange.log.0":

Documentconverter caught an exception:
Cannot run program "/opt/readerengine/program/soffice" (in directory "/var/spool/open-xchange/documentconverter/readerengine.scratch/oxdc.tmp/ooxserver_95c93b6cbc144bd389d198058b63d4d5"): java.io.IOException: error=2, No such file or directory
2014-10-17T08:24:03,135+0200 WARN [Documentconverter-2] com.openexchange.documentconverter.impl.Manager.lo g(Manager.java:1074)
Readerengine could not be launched => trying again in 60s

The error appeared after updating from OX 7.4.1 to 7.6.0.

Frontend 6.22.8-5 works well, the appsuite-frontend 7.6.0 is allways in english language, several button-images are gone and some modules like 'settings', 'appointments' etc don't work.

Witch information do I have to provide to localize the error?

Listbundles:

> /opt/open-xchange/sbin/listbundles
bundlename: org.eclipse.osgi status: ACTIVE
bundlename: at.sciencesoft.oxadmingui status: ACTIVE
bundlename: cern.colt status: ACTIVE
bundlename: com.google.common status: ACTIVE
bundlename: com.hazelcast status: ACTIVE
bundlename: org.apache.commons.cli status: ACTIVE
bundlename: com.openexchange.admin.console.common status: ACTIVE
bundlename: com.openexchange.admin status: ACTIVE
bundlename: com.openexchange.admin.plugin.hosting status: ACTIVE
bundlename: com.openexchange.admin.rmi status: ACTIVE
bundlename: com.openexchange.admin.soap.context status: ACTIVE
bundlename: com.openexchange.admin.soap.group status: ACTIVE
bundlename: com.openexchange.admin.soap.resource status: ACTIVE
bundlename: com.openexchange.admin.soap.taskmgmt status: ACTIVE
bundlename: com.openexchange.admin.soap.user status: ACTIVE
bundlename: com.openexchange.admin.soap.util status: ACTIVE
bundlename: com.openexchange.annotation status: ACTIVE
bundlename: com.openexchange.apps.manifests.json status: ACTIVE
bundlename: com.openexchange.appsuite status: ACTIVE
bundlename: com.openexchange.authentication.imap status: ACTIVE
bundlename: com.openexchange.authorization.standard status: ACTIVE
bundlename: com.openexchange.blackwhitelist status: ACTIVE
bundlename: com.openexchange.caching.events status: ACTIVE
bundlename: com.openexchange.caching.events.ms status: ACTIVE
bundlename: com.openexchange.caching status: ACTIVE
bundlename: com.openexchange.caldav status: ACTIVE
bundlename: com.openexchange.calendar status: ACTIVE
bundlename: com.openexchange.calendar.json status: ACTIVE
bundlename: com.openexchange.calendar.printing status: ACTIVE
bundlename: com.openexchange.capabilities.impl status: ACTIVE
bundlename: com.openexchange.capabilities status: ACTIVE
bundlename: com.openexchange.capabilities.json status: ACTIVE
bundlename: com.openexchange.carddav status: ACTIVE
bundlename: com.openexchange.charset status: ACTIVE
bundlename: com.openexchange.cluster.lock status: ACTIVE
bundlename: com.openexchange.common status: ACTIVE
bundlename: com.openexchange.config.cascade.context status: ACTIVE
bundlename: com.openexchange.config.cascade status: ACTIVE
bundlename: com.openexchange.config.cascade.user status: ACTIVE
bundlename: com.openexchange.configjump.generic status: ACTIVE
bundlename: com.openexchange.configread status: ACTIVE
bundlename: com.openexchange.contactcollector.impl status: ACTIVE
bundlename: com.openexchange.contactcollector status: ACTIVE
bundlename: com.openexchange.contacts.json status: ACTIVE
bundlename: com.openexchange.contact.storage.rdb status: ACTIVE
bundlename: com.openexchange.continuation status: ACTIVE
bundlename: com.openexchange.continuation.json status: ACTIVE
bundlename: com.openexchange.control status: ACTIVE
bundlename: com.openexchange.conversion.engine status: ACTIVE
bundlename: com.openexchange.conversion status: ACTIVE
bundlename: com.openexchange.conversion.servlet status: ACTIVE
bundlename: com.openexchange.conversion.simple status: ACTIVE
bundlename: com.openexchange.crypto status: ACTIVE
bundlename: com.openexchange.database status: ACTIVE
bundlename: com.openexchange.data.conversion.ical.ical4j status: ACTIVE
bundlename: com.openexchange.dataretention status: ACTIVE
bundlename: com.openexchange.datatypes.genericonf status: ACTIVE
bundlename: com.openexchange.datatypes.genericonf.storage status: ACTIVE
bundlename: com.openexchange.documentation status: ACTIVE
bundlename: com.openexchange.documentation.json status: ACTIVE
bundlename: com.openexchange.documentconverter.external status: ACTIVE
bundlename: com.openexchange.documentconverter.impl status: ACTIVE
bundlename: com.openexchange.documentconverter status: ACTIVE
bundlename: com.openexchange.documentconverter.jaxws status: ACTIVE
bundlename: com.openexchange.documentconverter.json status: ACTIVE
bundlename: com.openexchange.documentconverter.osgi status: ACTIVE
bundlename: com.openexchange.documentpreview status: ACTIVE
bundlename: com.openexchange.eas.provisioning.action.mail status: ACTIVE
bundlename: com.openexchange.eas.provisioning.action.sms status: ACTIVE
bundlename: com.openexchange.eas.provisioning.generator status: ACTIVE
bundlename: com.openexchange.eas.provisioning.json status: ACTIVE
bundlename: com.openexchange.events.remote status: ACTIVE
bundlename: com.openexchange.filemanagement.distributed status: ACTIVE
bundlename: com.openexchange.filemanagement.distributed.servle t status: ACTIVE
bundlename: com.openexchange.file.storage.composition status: ACTIVE
bundlename: com.openexchange.file.storage.config status: ACTIVE
bundlename: com.openexchange.file.storage.generic status: ACTIVE
bundlename: com.openexchange.file.storage.infostore status: ACTIVE
bundlename: com.openexchange.file.storage status: ACTIVE
bundlename: com.openexchange.file.storage.json status: ACTIVE
bundlename: com.openexchange.file.storage.rdb status: ACTIVE
bundlename: com.openexchange.find.basic status: ACTIVE
bundlename: com.openexchange.find status: ACTIVE
bundlename: com.openexchange.find.json status: ACTIVE
bundlename: com.openexchange.folder.json status: ACTIVE
bundlename: com.openexchange.freebusy status: ACTIVE
bundlename: com.openexchange.freebusy.json status: ACTIVE
bundlename: com.openexchange.freebusy.provider.internal status: ACTIVE
bundlename: com.openexchange.freebusy.service.impl status: ACTIVE
bundlename: com.openexchange.frontend.uwa status: ACTIVE
bundlename: com.openexchange.frontend.uwa.json status: ACTIVE
bundlename: com.openexchange.global status: ACTIVE
bundlename: com.openexchange.groupware.settings.extensions status: ACTIVE
bundlename: com.openexchange.groupware.tools status: ACTIVE
bundlename: com.openexchange.halo.appointments status: ACTIVE
bundlename: com.openexchange.halo status: ACTIVE
bundlename: com.openexchange.halo.json status: ACTIVE
bundlename: com.openexchange.halo.linkedin status: ACTIVE
bundlename: com.openexchange.halo.mail status: ACTIVE
bundlename: com.openexchange.halo.pictures status: ACTIVE
bundlename: com.openexchange.halo.xing status: ACTIVE
bundlename: com.openexchange.hazelcast.configuration status: ACTIVE
bundlename: com.openexchange.hazelcast status: ACTIVE
bundlename: com.openexchange.hazelcast.serialization status: ACTIVE
bundlename: com.openexchange.html status: ACTIVE
bundlename: com.openexchange.http.client status: ACTIVE
bundlename: com.openexchange.http.client.json status: ACTIVE
bundlename: com.openexchange.http.client.xml status: ACTIVE
bundlename: com.openexchange.http.deferrer status: ACTIVE
bundlename: com.openexchange.http.grizzly status: ACTIVE
bundlename: com.openexchange.http.jersey status: ACTIVE
bundlename: com.openexchange.http.requestwatcher status: ACTIVE
bundlename: com.openexchange.http.testservlet status: ACTIVE
bundlename: com.openexchange.i18n status: ACTIVE
bundlename: com.openexchange.imap status: ACTIVE
bundlename: com.openexchange.importexport status: ACTIVE
bundlename: com.openexchange.index status: ACTIVE
bundlename: com.openexchange.itip.json status: ACTIVE
bundlename: com.openexchange.java status: ACTIVE
bundlename: com.openexchange.jcharset status: ACTIVE
bundlename: com.openexchange.jms status: ACTIVE
bundlename: com.openexchange.jms.osgi status: ACTIVE
bundlename: com.openexchange.jolokia status: ACTIVE
bundlename: com.openexchange.jslob.config status: ACTIVE
bundlename: com.openexchange.jslob status: ACTIVE
bundlename: com.openexchange.jslob.json status: ACTIVE
bundlename: com.openexchange.jslob.storage.db status: ACTIVE
bundlename: com.openexchange.jump status: ACTIVE
bundlename: com.openexchange.jump.json status: ACTIVE
bundlename: com.openexchange.logback.configuration status: RESOLVED
bundlename: com.openexchange.logback.extensions status: RESOLVED
bundlename: com.openexchange.logging status: ACTIVE
bundlename: com.openexchange.mail.autoconfig status: ACTIVE
bundlename: com.openexchange.mail.autoconfig.json status: ACTIVE
bundlename: com.openexchange.mail.filter status: ACTIVE
bundlename: com.openexchange.management.impl status: ACTIVE
bundlename: com.openexchange.management status: ACTIVE
bundlename: com.openexchange.message.timeline status: ACTIVE
bundlename: com.openexchange.messaging.facebook status: ACTIVE
bundlename: com.openexchange.messaging.generic status: ACTIVE
bundlename: com.openexchange.messaging status: ACTIVE
bundlename: com.openexchange.messaging.json status: ACTIVE
bundlename: com.openexchange.messaging.rss status: ACTIVE
bundlename: com.openexchange.messaging.twitter status: ACTIVE
bundlename: com.openexchange.modules.json status: ACTIVE
bundlename: com.openexchange.modules.model status: ACTIVE
bundlename: com.openexchange.modules.storage status: ACTIVE
bundlename: com.openexchange.monitoring status: ACTIVE
bundlename: com.openexchange.ms status: ACTIVE
bundlename: com.openexchange.net status: ACTIVE
bundlename: com.openexchange.oauth.facebook status: ACTIVE
bundlename: com.openexchange.oauth.flickr status: ACTIVE
bundlename: com.openexchange.oauth status: ACTIVE
bundlename: com.openexchange.oauth.json status: ACTIVE
bundlename: com.openexchange.oauth.linkedin status: ACTIVE
bundlename: com.openexchange.oauth.linkedin.json status: ACTIVE
bundlename: com.openexchange.oauth.msn status: ACTIVE
bundlename: com.openexchange.oauth.provider status: ACTIVE
bundlename: com.openexchange.oauth.tumblr status: ACTIVE
bundlename: com.openexchange.oauth.twitter status: ACTIVE
bundlename: com.openexchange.oauth.xing status: ACTIVE
bundlename: com.openexchange.oauth.yahoo status: ACTIVE
bundlename: com.openexchange.office.calcengine.core status: ACTIVE
bundlename: com.openexchange.office.calcengine.osgi status: ACTIVE
bundlename: com.openexchange.office.docx4j status: ACTIVE
bundlename: com.openexchange.office status: ACTIVE
bundlename: com.openexchange.office.json status: ACTIVE
bundlename: com.openexchange.office.monitoring status: ACTIVE
bundlename: com.openexchange.office.odf status: ACTIVE
bundlename: com.openexchange.office.ooxml.docx status: ACTIVE
bundlename: com.openexchange.office.ooxml status: ACTIVE
bundlename: com.openexchange.office.ooxml.pptx status: ACTIVE
bundlename: com.openexchange.office.ooxml.xlsx status: ACTIVE
bundlename: com.openexchange.office.osgi status: ACTIVE
bundlename: com.openexchange.office.realtime status: ACTIVE
bundlename: com.openexchange.office.resource status: ACTIVE
bundlename: com.openexchange.office.tools status: ACTIVE
bundlename: com.openexchange.osgi status: ACTIVE
bundlename: com.openexchange.passwordchange.servlet status: ACTIVE
bundlename: com.openexchange.pop3 status: ACTIVE
bundlename: com.openexchange.preview status: ACTIVE
bundlename: com.openexchange.printing status: ACTIVE
bundlename: com.openexchange.proxy status: ACTIVE
bundlename: com.openexchange.proxy.servlet status: ACTIVE
bundlename: com.openexchange.publish.basic status: ACTIVE
bundlename: com.openexchange.publish status: ACTIVE
bundlename: com.openexchange.publish.json status: ACTIVE
bundlename: com.openexchange.publish.microformats status: ACTIVE
bundlename: com.openexchange.publish.online.infostore status: ACTIVE
bundlename: com.openexchange.push.imapidle status: ACTIVE
bundlename: com.openexchange.push status: ACTIVE
bundlename: com.openexchange.push.mail.notify status: ACTIVE
bundlename: com.openexchange.push.ms status: ACTIVE
bundlename: com.openexchange.push.udp status: ACTIVE
bundlename: com.openexchange.quartz status: ACTIVE
bundlename: com.openexchange.quota status: ACTIVE
bundlename: com.openexchange.rdiff status: ACTIVE
bundlename: com.openexchange.realtime.directory status: ACTIVE
bundlename: com.openexchange.realtime.dispatch status: ACTIVE
bundlename: com.openexchange.realtime.group status: ACTIVE
bundlename: com.openexchange.realtime.handle status: ACTIVE
bundlename: com.openexchange.realtime.hazelcast status: ACTIVE
bundlename: com.openexchange.realtime.hazelcast.serialization status: ACTIVE
bundlename: com.openexchange.realtime status: ACTIVE
bundlename: com.openexchange.realtime.json status: ACTIVE
bundlename: com.openexchange.realtime.presence status: ACTIVE
bundlename: com.openexchange.realtime.presence.subscribe status: ACTIVE
bundlename: com.openexchange.report.appsuite status: ACTIVE
bundlename: com.openexchange.rmi status: ACTIVE
bundlename: com.openexchange.rss status: ACTIVE
bundlename: com.openexchange.scripting.rhino.apiBridge status: ACTIVE
bundlename: com.openexchange.scripting.rhino status: ACTIVE
bundlename: com.openexchange.search status: ACTIVE
bundlename: com.openexchange.secret status: ACTIVE
bundlename: com.openexchange.secret.recovery status: ACTIVE
bundlename: com.openexchange.secret.recovery.json status: ACTIVE
bundlename: com.openexchange.secret.recovery.mail status: ACTIVE
bundlename: com.openexchange.server status: ACTIVE
bundlename: com.openexchange.sessiond status: ACTIVE
bundlename: com.openexchange.sessionstorage status: ACTIVE
bundlename: com.openexchange.smtp status: ACTIVE
bundlename: com.openexchange.snippet status: ACTIVE
bundlename: com.openexchange.snippet.json status: ACTIVE
bundlename: com.openexchange.snippet.mime status: ACTIVE
bundlename: com.openexchange.snippet.rdb status: ACTIVE
bundlename: com.openexchange.soap.cxf status: ACTIVE
bundlename: com.openexchange.spamhandler.default status: ACTIVE
bundlename: com.openexchange.spamsettings.generic status: ACTIVE
bundlename: com.openexchange.spellchecker.hunspell status: ACTIVE
bundlename: com.openexchange.spellchecker status: ACTIVE
bundlename: com.openexchange.spellchecker.json status: ACTIVE
bundlename: com.openexchange.spellchecker.osgi status: ACTIVE
bundlename: com.openexchange.sql status: ACTIVE
bundlename: com.openexchange.sso status: ACTIVE
bundlename: com.openexchange.startup.impl status: ACTIVE
bundlename: com.openexchange.subscribe.crawler status: ACTIVE
bundlename: com.openexchange.subscribe.facebook status: ACTIVE
bundlename: com.openexchange.subscribe status: ACTIVE
bundlename: com.openexchange.subscribe.json status: ACTIVE
bundlename: com.openexchange.subscribe.linkedin status: ACTIVE
bundlename: com.openexchange.subscribe.microformats status: ACTIVE
bundlename: com.openexchange.subscribe.msn status: ACTIVE
bundlename: com.openexchange.subscribe.xing status: ACTIVE
bundlename: com.openexchange.subscribe.yahoo status: ACTIVE
bundlename: com.openexchange.system.extension status: RESOLVED
bundlename: com.openexchange.tasks.json status: ACTIVE
bundlename: com.openexchange.templating status: ACTIVE
bundlename: com.openexchange.templating.json status: ACTIVE
bundlename: com.openexchange.textxtraction status: ACTIVE
bundlename: com.openexchange.threadpool status: ACTIVE
bundlename: com.openexchange.tokenlogin.impl status: ACTIVE
bundlename: com.openexchange.tokenlogin status: ACTIVE
bundlename: com.openexchange.tokenlogin.json status: ACTIVE
bundlename: com.openexchange.twitter status: ACTIVE
bundlename: com.openexchange.tx status: ACTIVE
bundlename: com.openexchange.unifiedinbox status: ACTIVE
bundlename: com.openexchange.user.json status: ACTIVE
bundlename: com.openexchange.usm.api status: ACTIVE
bundlename: com.openexchange.usm.cache.ox_adapter status: ACTIVE
bundlename: com.openexchange.usm.configuration.ox status: ACTIVE
bundlename: com.openexchange.usm.contenttypes.calendar status: ACTIVE
bundlename: com.openexchange.usm.contenttypes.contacts status: ACTIVE
bundlename: com.openexchange.usm.contenttypes.folder status: ACTIVE
bundlename: com.openexchange.usm.contenttypes.groups status: ACTIVE
bundlename: com.openexchange.usm.contenttypes.mail status: ACTIVE
bundlename: com.openexchange.usm.contenttypes.manager status: ACTIVE
bundlename: com.openexchange.usm.contenttypes.resources status: ACTIVE
bundlename: com.openexchange.usm.contenttypes.tasks.calendar.c ommons status: ACTIVE
bundlename: com.openexchange.usm.contenttypes.tasks status: ACTIVE
bundlename: com.openexchange.usm.contenttypes.util status: ACTIVE
bundlename: com.openexchange.usm.database.ox status: ACTIVE
bundlename: com.openexchange.usm.eas status: ACTIVE
bundlename: com.openexchange.usm.json status: ACTIVE
bundlename: com.openexchange.usm.mapping.storage.sql status: ACTIVE
bundlename: com.openexchange.usm.ox_event.impl status: ACTIVE
bundlename: com.openexchange.usm.ox_json.impl status: ACTIVE
bundlename: com.openexchange.usm.session.dataobject status: ACTIVE
bundlename: com.openexchange.usm.session.impl status: ACTIVE
bundlename: com.openexchange.usm.session.storage.sql status: ACTIVE
bundlename: com.openexchange.usm.util status: ACTIVE
bundlename: com.openexchange.utils status: ACTIVE
bundlename: com.openexchange.version status: ACTIVE
bundlename: com.openexchange.webdav.acl status: ACTIVE
bundlename: com.openexchange.webdav.directory status: ACTIVE
bundlename: com.openexchange.xerces.sun status: ACTIVE
bundlename: com.openexchange.xing.access status: ACTIVE
bundlename: com.openexchange.xing status: ACTIVE
bundlename: com.openexchange.xml status: ACTIVE
bundlename: org.apache.geronimo.specs.geronimo-annotation_1.0_spec status: ACTIVE
bundlename: javax.mail status: ACTIVE
bundlename: javax.servlet status: ACTIVE
bundlename: jcl.over.slf4j status: ACTIVE
bundlename: jul.to.slf4j status: ACTIVE
bundlename: log4j.over.slf4j status: ACTIVE
bundlename: ch.qos.logback.classic status: ACTIVE
bundlename: ch.qos.logback.core status: ACTIVE
bundlename: org.apache.commons.codec status: ACTIVE
bundlename: org.apache.commons.io status: ACTIVE
bundlename: org.apache.commons.lang status: ACTIVE
bundlename: org.apache.commons.net status: ACTIVE
bundlename: org.apache.felix.eventadmin status: ACTIVE
bundlename: org.apache.felix.eventadmin.monitoring status: ACTIVE
bundlename: org.apache.felix.gogo.command status: ACTIVE
bundlename: org.apache.felix.gogo.runtime status: ACTIVE
bundlename: org.apache.felix.gogo.shell status: ACTIVE
bundlename: org.apache.servicemix.bundles.jaxb-impl status: ACTIVE
bundlename: org.apache.servicemix.bundles.woodstox status: ACTIVE
bundlename: org.apache.servicemix.specs.jaxb-api-2.1 status: ACTIVE
bundlename: org.apache.servicemix.specs.stax-api-1.0 status: ACTIVE
bundlename: org.apache.tika status: ACTIVE
bundlename: org.eclipse.equinox.console status: ACTIVE
bundlename: org.eclipse.osgi.services status: ACTIVE
bundlename: org.eclipse.osgi.util status: ACTIVE
bundlename: org.ho.jyaml status: ACTIVE
bundlename: org.javasimon status: ACTIVE
bundlename: org.json status: ACTIVE
bundlename: org.w3c.css.sac status: ACTIVE
bundlename: org.xmlpull status: ACTIVE
bundlename: org.slf4j.osgi-over-slf4j status: ACTIVE
bundlename: slf4j.api status: ACTIVE

Every help is welcome.

[damien57]

Hi Rene (and quangduc08),

I've time this WE for make test of my OX server, I found 4 BUGS I need open to Open-Xchange

Could you just explain what you do for have the error in your log (I use same that you Ubuntu but I'm on 14.04).
I think, try to open a doc from the drive, or from the email, wich doc (excel, word, ...).

I'm not really good with OX, but I'm good with Linux and can trace a process for understand who is the BUG and send it to OX for fix

Bests Regards,
Damien

[881822]

Hello,

the problem was, that "readerengine" was not installed. That happend because of some package-muddle in the dpkg-database.

After a complete re-install of OX everything works fine :-)