Emails show up multiple times in inbox

[saffer001]

Hi guys!

This is a problem we have in our OX App Suite deployment. Users report that emails in their inbox (or whatever folder they are in) are sometimes "multiplied". Refreshing the browser (Chrome) fixes it, but it's only temporary and they are all pretty annoyed by it. This happens a lot during the day. What I mean exactly by this:

Normally the folder should look like this:

email1
email2
email3
email4

When this error happens it looks like this:

email1
email1
email2
email2
email2
email3
email3

You get the idea.

Anyone else had this problem? Any ideas on how to solve it? I can post more information if that would help.

Thanks in advance

[Wolfgang Rosenauer]

Please provide the exact versions of your Open-Xchange system. I'm not aware that current versions would show this behaviour.

[saffer001]

Thank you for responding Wolfgang.
My version is:

Interface version: 7.6.1 Rev5
Server version: 7.6.1-Rev5

[Cygnos]

Hi,

I had the same problem a few weeks ago with UCS 3.2 and Open-Xchange 7.6.1 (I don't know the exact version ). I just made an update and the problem was solved.

kind regards
Manuel

[Wolfgang Rosenauer]

Yes, there was actually released an update a few days ago. I don't think it says explicitely that something like this was fixed but would still be interesting if it was.

[saffer001]

Well, we installed the latest update and now they say that the bug is no more. Thanks for the help guys, it was a really nasty bug I'm glad its fixed.