How to flag E-Mails as already read?

[xtc.sanchez]

Hello guys,

I have a serious problem with the open-xchange software, actually I am using MailXChange (1&1) but I guess it should be the same or at least I hope so.

We are 3 users answering incoming mails but we have no idea how to flag an E-Mail as already read or already answered so that the others can see it.

There is the trouble of multiple answers from us because we cannot inform each other everytime.

I hope you can help us with this nasty issue.

kindly regards,

sanchez

[Martin Heiland]

Hi,

you can use *select mail* panel "E-Mail" -> "Mark as" ...

Greetings

[Gertjan]

Do you use the same inbox/folder? Or do you send the messages to all three of you? I've got the feeling it's the second option. In that case: you can't, you have to share one folder. (You can use Sieve to sort the mail server-side)

[xtc.sanchez]

At first Id like to thank you for your answers.

@Martin Braun: unfortuneatly that does not work. if you mark it, you are the only one to see it.

@Gertjan: I guess you are right but I have no idea how to use a folder as a shared one. Could you explain it to me please?

kindly regards,

sanchez

[Gertjan]

Okay, but keep in mind this is just an example.

Alfred, Boris and Charlie all want to be able to read and answer mail sent to info@<yourdomain>.

• Log in as oxadmin on the admin-gui and add an alias to Alfred, called info@<yourdomain>.
• Drop the mail for info@<yourdomain> in a separate folder. Use Sieve to do this. (How to use Sieve and how to install e.g. the Smartsieve web interface can be found on several places on the net)
• Login as Alfred and right-click on the info folder. Choose 'Properties', select 'Rights' and add Boris and Charlie (and give them the right permissions)

[Gertjan]

Another option is to play with Cyrus and shared folders.

[xtc.sanchez]

seems to be pretty complicated...

Are you sure this will work with 1&1 MailXchange?

I will try it later.

Thanks,

sanchez

[Martin Heiland]

Hi,

i guess this will not work with Mailxchange because the 1&1 E-Mail Backend is used for this service. This backend sadly does not allow shared folders.