german "Umlaute" (äöüß) again

[881822]

Hello,

after installing more ox-packages using yast (open-xchange-publish*, open-xchange-subscribe*, open-xchange-template, open-xchange-i18n an the korean-language-packages), suddenly all german “Umlaute” (äöü etc.)where gone resp. transformed to wrong characters (e. g. ü = “ü”. Futhermore the standard-drafts-folder “Entwürfe” wasn’t ins use anymore. Instead of that a new folder “Enwürfe” was created and used.

In a former threat of this board I saw, that additional language-packeges could cause this problem, so I uninstalled all korean and i18n packages an restarted the services – without success . While the deinstallation of the other abouve mentioned packages brought no improvement, I recovered the again.

This packages are installed now:

> rpm -qa | grep 'open-xchange'
open-xchange-gui-6.10.0.0-6_6.1
open-xchange-i18n-6.10.0.0-6_6.1
open-xchange-server-6.10.0.0-6_6.1
open-xchange-group-managerequest-6.10.0.0-6_6.1
open-xchange-authentication-imap-6.10.0.0-6_6.1
open-xchange-admin-plugin-hosting-6.10.0.0-6_6.1
open-xchange-timer-6.10.0.0-6_6.2
open-xchange-charset-6.10.0.0-6_6.2
open-xchange-crypto-6.10.0.0-6_6.1
open-xchange-control-6.10.0.0-6_6.1
open-xchange-push-udp-6.10.0.0-6_6.1
open-xchange-conversion-servlet-6.10.0.0-6_6.1
open-xchange-admin-plugin-hosting-lib-6.10.0.0-6_6.1
open-xchange-xerces-sun-6.10.0.0-6_6.1
open-xchange-subscribe-crawler-6.10.0.0-6_6.1
open-xchange-activation-1.1.1-6_6.1
open-xchange-jcharset-1.3.0-44_44.2
open-xchange-genconf-6.10.0.0-6_6.2
open-xchange-conversion-6.10.0.0-6_6.1
open-xchange-management-6.10.0.0-6_6.1
open-xchange-cache-6.10.0.0-6_6.1
open-xchange-smtp-6.10.0.0-6_6.1
open-xchange-passwordchange-servlet-6.10.0.0-6_6.1
open-xchange-contactcollector-6.10.0.0-6_6.1
open-xchange-calendar-6.10.0.0-6_6.1
open-xchange-subscribe-6.10.0.0-6_6.1
open-xchange-6.10.0.0-6_6.1
open-xchange-publish-json-6.10.0.0-6_6.1
open-xchange-subscribe-microformats-6.10.0.0-6_6.1
open-xchange-online-help-de-6.8.1-3.1
open-xchange-common-6.10.0.0-6_6.1
open-xchange-xml-6.10.0.0-6_6.2
open-xchange-publish-6.10.0.0-6_6.1
open-xchange-configread-6.10.0.0-6_6.1
open-xchange-configjump-generic-6.10.0.0-6_6.1
open-xchange-sessiond-6.10.0.0-6_6.1
open-xchange-settings-extensions-6.10.0.0-6_6.1
open-xchange-mailfilter-6.10.0.0-6_6.1
open-xchange-imap-6.10.0.0-6_6.1
open-xchange-axis2-6.10.0.0-6_6.1
open-xchange-publish-basic-6.10.0.0-6_6.1
open-xchange-admin-6.10.0.0-6_6.1
open-xchange-global-6.10.0.0-6_6.2
open-xchange-subscribe-json-6.10.0.0-6_6.1
open-xchange-subscribe-xing-6.10.0.0-6_6.1
open-xchange-subscribe-linkedin-6.10.0.0-6_6.1
open-xchange-admin-plugin-hosting-client-6.10.0.0-6_6.1
open-xchange-dataretention-6.10.0.0-6_6.1
open-xchange-monitoring-6.10.0.0-6_6.1
open-xchange-resource-managerequest-6.10.0.0-6_6.1
open-xchange-data-conversion-ical4j-6.10.0.0-6_6.1
open-xchange-admin-soap-6.10.0.0-6_6.1
open-xchange-templating-6.10.0.0-6_6.1
open-xchange-publish-microformats-6.10.0.0-6_6.1
open-xchange-admin-client-6.10.0.0-6_6.1
open-xchange-conversion-engine-6.10.0.0-6_6.1
open-xchange-spamhandler-default-6.10.0.0-6_6.1
open-xchange-genconf-mysql-6.10.0.0-6_6.1
open-xchange-admin-lib-6.10.0.0-6_6.1
open-xchange-sql-6.10.0.0-6_6.2
open-xchange-publish-infostore-online-6.10.0.0-6_6.1

… the bundles list

> /opt/open-xchange/sbin/listbundles
bundlename: org.eclipse.osgi status: ACTIVE
bundlename: com.openexchange.authentication.imap status: ACTIVE
bundlename: com.openexchange.axis2 status: ACTIVE
bundlename: com.openexchange.caching status: ACTIVE
bundlename: com.openexchange.calendar status: ACTIVE
bundlename: com.openexchange.charset status: ACTIVE
bundlename: com.openexchange.common status: ACTIVE
bundlename: com.openexchange.configjump.generic status: ACTIVE
bundlename: com.openexchange.configread status: ACTIVE
bundlename: com.openexchange.contactcollector status: ACTIVE
bundlename: com.openexchange.control status: ACTIVE
bundlename: com.openexchange.conversion.engine status: ACTIVE
bundlename: com.openexchange.conversion status: ACTIVE
bundlename: com.openexchange.conversion.servlet status: ACTIVE
bundlename: com.openexchange.crypto status: ACTIVE
bundlename: com.openexchange.data.conversion.ical.ical4j status: ACTIVE
bundlename: com.openexchange.dataretention status: ACTIVE
bundlename: com.openexchange.datatypes.genericonf status: ACTIVE
bundlename: com.openexchange.datatypes.genericonf.storage status: ACTIVE
bundlename: com.openexchange.global status: ACTIVE
bundlename: com.openexchange.group.managerequest status: ACTIVE
bundlename: com.openexchange.groupware.settings.extensions status: ACTIVE
bundlename: com.openexchange.i18n status: ACTIVE
bundlename: com.openexchange.imap status: ACTIVE
bundlename: com.openexchange.mail.filter status: ACTIVE
bundlename: com.openexchange.management status: ACTIVE
bundlename: com.openexchange.monitoring status: ACTIVE
bundlename: com.openexchange.passwordchange.servlet status: ACTIVE
bundlename: com.openexchange.publish.basic status: ACTIVE
bundlename: com.openexchange.publish status: ACTIVE
bundlename: com.openexchange.push.udp status: ACTIVE
bundlename: com.openexchange.resource.managerequest status: ACTIVE
bundlename: com.openexchange.server status: ACTIVE
bundlename: com.openexchange.sessiond status: ACTIVE
bundlename: com.openexchange.smtp status: ACTIVE
bundlename: com.openexchange.spamhandler.default status: ACTIVE
bundlename: com.openexchange.sql status: ACTIVE
bundlename: com.openexchange.subscribe status: ACTIVE
bundlename: com.openexchange.timer status: ACTIVE
bundlename: com.openexchange.xml status: ACTIVE
bundlename: javax.activation status: ACTIVE
bundlename: javax.servlet status: ACTIVE
bundlename: net.freeutils.jcharset status: ACTIVE
bundlename: org.apache.commons.cli status: ACTIVE
bundlename: org.apache.commons.lang status: ACTIVE
bundlename: org.apache.commons.logging status: ACTIVE
bundlename: org.eclipse.equinox.event status: ACTIVE
bundlename: org.eclipse.osgi.services status: ACTIVE

In the log-files a found nothing realy interesting about this problem …

Has anyone around here an idea to solve this problem and to recover my “Umlaute”?

[Martin Heiland]

Hi Rene,

does this only affect the E-Mail folders? Can you provide a screenshot?

Thanks!

[881822]

Find attached a Screenshot of the mail folders section.

The Contacs a also affected. Names, streets, townnames etc.

[Martin Heiland]

Hi,

okay this one is strange. Those i18n and language packs do not influence the naming of already existing imap folders or contact data. They contain code for error messages and ui translations. Could it be that something more than just those packages have been changed before restarting the OX services? Maybe the system locale or something like that? Please post the output of "locale".

Greetings

[881822]

I didn't register, that something else has been changed between the last restarts.

Here is the output of "locale":

> locale
LANG=
LC_CTYPE="POSIX"
LC_NUMERIC="POSIX"
LC_TIME="POSIX"
LC_COLLATE="POSIX"
LC_MONETARY="POSIX"
LC_MESSAGES="POSIX"
LC_PAPER="POSIX"
LC_NAME="POSIX"
LC_ADDRESS="POSIX"
LC_TELEPHONE="POSIX"
LC_MEASUREMENT="POSIX"
LC_IDENTIFICATION="POSIX"
LC_ALL=

[Martin Heiland]

Well, the Open-Xchange server process uses the systems locale settings for some operations. Please set a UTF-8 locale and try again.

Greetings

[881822]

Hi Martin,

I tried this out. The output of locale is now "de_DE.UTF-8", but in relation to the unlaute nothing chaned at all.

Any further suggestions?

[Martin Heiland]

Have you tried to create a new user after setting the new locale and restarting the server? Does it occur then too?

[881822]

Hi Martin,

sorry for the delay, but I was on holiday ...

Now I set up a new user - and for him everthings works fine

So what can I do, to clean up the existing users?

[Martin Heiland]

Hi, i was on vacation too
However - i think you should check the folder names at the database level (oxfoldertree tables). If other data is already stored incorrect it might be converted or something. Duno how much data is affected.