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  • #1

    e-mail module is not available

    I've installed OX on centos with no problem.

    i'm logging in web-interface but when i select mail i've got the following message:

    e-mail module is not available

    Unable to connect to the mail server. Possible reasons: the mail server is (temporarily) down or experiencing connection problems. To prevent further errors, the module has been disabled. Please contact your administrator

    What can i have do wrong ?

    Thanks for your help.
    Tags: None
  • #2
    You should check whether the mailserver you are using with OX is available. Check /var/log/open-xchange/open-xchange.log.0 for more information.

    Comment

    • #3
      I've check the log file and i see connection refused when i connect my test user.
      Is it a problem with mysql or with ox mail server ? I can't tell.

      should i install postfix in addition to OX ?

      Code:
      Aug 4, 2011 10:01:09 AM com.openexchange.login.internal.LoginPerformer logLogout
INFO: Logout  Context:1(1,defaultcontext) User:3(testuser) Session:ece6354ce7c941f2b564b3b570a1d325
Aug 4, 2011 10:01:09 AM com.openexchange.mail.cache.MailAccessCacheEventListener handleEvent
INFO: Detected a removed session: ece6354ce7c941f2b564b3b570a1d325. Removed all possibly cached mail access instances for user 3 in context 1
Aug 4, 2011 10:01:19 AM com.openexchange.login.internal.LoginPerformer logLoginRequest
INFO: Login:testuser IP:192.168.0.215 AuthID:23ac66fb-d626-4e48-9368-94a6257d9024 
Agent:Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322; .NET4.0C; .NET4.0E) 
Client:com.openexchange.ox.gui.dhtml(6.20.0 Rev8) Interface:HTTP_JSON Context:1(1,defaultcontext) User:3(testuser) Session:0033b356ac5a4a53a76f4f54773d6a35 
Random:50040eda36304fe38ac2ef0fef204f52
Aug 4, 2011 10:01:19 AM com.openexchange.groupware.settings.impl.RdbSettingStorage readSharedValue
SEVERE: Problem while reading setting value.
MSG-1016 Category=5 Message=Connection was refused or timed out while attempting to connect to remote server 127.0.0.1 for user testuser. exceptionID=535632642-210
	at com.openexchange.groupware.settings.tree.modules.mail.folder.Trash$1.getValue(Trash.java:112)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readSharedValue(RdbSettingStorage.java:338)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readValues(RdbSettingStorage.java:280)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readSubValues(RdbSettingStorage.java:389)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readValues(RdbSettingStorage.java:276)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readSubValues(RdbSettingStorage.java:389)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readValues(RdbSettingStorage.java:276)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readSubValues(RdbSettingStorage.java:389)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readValues(RdbSettingStorage.java:276)
	at com.openexchange.ajax.Login.appendModules(Login.java:757)
	at com.openexchange.ajax.Login.doLogin(Login.java:633)
	at com.openexchange.ajax.Login.doJSONAuth(Login.java:214)
	at com.openexchange.ajax.Login.doGet(Login.java:203)
	at com.openexchange.ajax.Login.doPost(Login.java:585)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:616)
	at com.openexchange.ajax.AJAXServlet.service(AJAXServlet.java:413)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
	at com.openexchange.ajp13.najp.AJPv13RequestHandlerImpl.doServletService(AJPv13RequestHandlerImpl.java:523)
	at com.openexchange.ajp13.AJPv13Request.response(AJPv13Request.java:134)
	at com.openexchange.ajp13.najp.AJPv13RequestHandlerImpl.createResponse(AJPv13RequestHandlerImpl.java:335)
	at com.openexchange.ajp13.najp.AJPv13ConnectionImpl.createResponse(AJPv13ConnectionImpl.java:227)
	at com.openexchange.ajp13.najp.AJPv13Task.call(AJPv13Task.java:352)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
	at java.util.concurrent.FutureTask.run(FutureTask.java:166)
	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.runTask(CustomThreadPoolExecutor.java:750)
	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.run(CustomThreadPoolExecutor.java:776)
	at java.lang.Thread.run(Thread.java:636)
Caused by: MSG-1016 Category=5 Message=Connection was refused or timed out while attempting to connect to remote server 127.0.0.1 for user testuser. exceptionID=535632642-209
	at com.openexchange.mail.mime.MIMEMailException.handleMessagingException(MIMEMailException.java:546)
	at com.openexchange.imap.IMAPAccess.connectInternal(IMAPAccess.java:535)
	at com.openexchange.mail.api.MailAccess.delegateConnectInternal(MailAccess.java:530)
	at com.openexchange.mail.api.MailAccess.connect0(MailAccess.java:488)
	at com.openexchange.mail.api.MailAccess.connect(MailAccess.java:411)
	at com.openexchange.mail.MailServletInterfaceImpl.initMailAccess(MailServletInterfaceImpl.java:1627)
	at com.openexchange.mail.MailServletInterfaceImpl.initConnection(MailServletInterfaceImpl.java:1604)
	at com.openexchange.mail.MailServletInterfaceImpl.getTrashFolder(MailServletInterfaceImpl.java:1571)
	at com.openexchange.groupware.settings.tree.modules.mail.folder.Trash$1.getValue(Trash.java:106)
	... 26 more
Caused by: javax.mail.MessagingException: Connection refused;
  nested exception is:
	java.net.ConnectException: Connection refused
	at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:627)
	at javax.mail.Service.connect(Service.java:291)
	at com.openexchange.imap.IMAPAccess.connectIMAPStore(IMAPAccess.java:573)
	at com.openexchange.imap.IMAPAccess.connectInternal(IMAPAccess.java:496)
	... 33 more
Caused by: java.net.ConnectException: Connection refused
	at java.net.PlainSocketImpl.socketConnect(Native Method)
	at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:327)
	at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:193)
	at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:180)
	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:384)
	at java.net.Socket.connect(Socket.java:546)
	at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:282)
	at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:227)
	at com.sun.mail.iap.Protocol.<init>(Protocol.java:109)
	at com.sun.mail.imap.protocol.IMAPProtocol.<init>(IMAPProtocol.java:104)
	at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:594)
	... 36 more
Aug 4, 2011 10:01:19 AM com.openexchange.groupware.settings.impl.RdbSettingStorage readSharedValue
SEVERE: Problem while reading setting value.
MSG-1016 Category=5 Message=Connection was refused or timed out while attempting to connect to remote server 127.0.0.1 for user testuser. exceptionID=535632642-213
	at com.openexchange.groupware.settings.tree.modules.mail.folder.Sent$1.getValue(Sent.java:112)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readSharedValue(RdbSettingStorage.java:338)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readValues(RdbSettingStorage.java:280)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readSubValues(RdbSettingStorage.java:389)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readValues(RdbSettingStorage.java:276)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readSubValues(RdbSettingStorage.java:389)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readValues(RdbSettingStorage.java:276)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readSubValues(RdbSettingStorage.java:389)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readValues(RdbSettingStorage.java:276)
	at com.openexchange.ajax.Login.appendModules(Login.java:757)
	at com.openexchange.ajax.Login.doLogin(Login.java:633)
	at com.openexchange.ajax.Login.doJSONAuth(Login.java:214)
	at com.openexchange.ajax.Login.doGet(Login.java:203)
	at com.openexchange.ajax.Login.doPost(Login.java:585)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:616)
	at com.openexchange.ajax.AJAXServlet.service(AJAXServlet.java:413)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
	at com.openexchange.ajp13.najp.AJPv13RequestHandlerImpl.doServletService(AJPv13RequestHandlerImpl.java:523)
	at com.openexchange.ajp13.AJPv13Request.response(AJPv13Request.java:134)
	at com.openexchange.ajp13.najp.AJPv13RequestHandlerImpl.createResponse(AJPv13RequestHandlerImpl.java:335)
	at com.openexchange.ajp13.najp.AJPv13ConnectionImpl.createResponse(AJPv13ConnectionImpl.java:227)
	at com.openexchange.ajp13.najp.AJPv13Task.call(AJPv13Task.java:352)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
	at java.util.concurrent.FutureTask.run(FutureTask.java:166)
	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.runTask(CustomThreadPoolExecutor.java:750)
	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.run(CustomThreadPoolExecutor.java:776)
	at java.lang.Thread.run(Thread.java:636)
Caused by: MSG-1016 Category=5 Message=Connection was refused or timed out while attempting to connect to remote server 127.0.0.1 for user testuser. exceptionID=535632642-212
	at com.openexchange.mail.mime.MIMEMailException.handleMessagingException(MIMEMailException.java:546)
	at com.openexchange.imap.IMAPAccess.connectInternal(IMAPAccess.java:535)
	at com.openexchange.mail.api.MailAccess.delegateConnectInternal(MailAccess.java:530)
	at com.openexchange.mail.api.MailAccess.connect0(MailAccess.java:488)
	at com.openexchange.mail.api.MailAccess.connect(MailAccess.java:411)
	at com.openexchange.mail.MailServletInterfaceImpl.initMailAccess(MailServletInterfaceImpl.java:1627)
	at com.openexchange.mail.MailServletInterfaceImpl.initConnection(MailServletInterfaceImpl.java:1604)
	at com.openexchange.mail.MailServletInterfaceImpl.getSentFolder(MailServletInterfaceImpl.java:1454)
	at com.openexchange.groupware.settings.tree.modules.mail.folder.Sent$1.getValue(Sent.java:106)
	... 26 more
Caused by: javax.mail.MessagingException: Connection refused;
  nested exception is:
	java.net.ConnectException: Connection refused
	at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:627)
	at javax.mail.Service.connect(Service.java:291)
	at com.openexchange.imap.IMAPAccess.connectIMAPStore(IMAPAccess.java:573)
	at com.openexchange.imap.IMAPAccess.connectInternal(IMAPAccess.java:496)
	... 33 more
Caused by: java.net.ConnectException: Connection refused
	at java.net.PlainSocketImpl.socketConnect(Native Method)
	at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:327)
	at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:193)
	at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:180)
	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:384)
	at java.net.Socket.connect(Socket.java:546)
	at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:282)
	at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:227)
	at com.sun.mail.iap.Protocol.<init>(Protocol.java:109)
	at com.sun.mail.imap.protocol.IMAPProtocol.<init>(IMAPProtocol.java:104)
	at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:594)
	... 36 more
      Last edited by gubule; 08-04-2011, 10:22 AM.

      Comment

      • #4
        You configured ox to access the mail (imap) server at 127.0.0.1, but there's no imap server:

        Code:
        MSG-1016 Category=5 Message=Connection was refused or timed out while attempting to connect to remote server 127.0.0.1 for user testuser. exceptionID=535632642-210
        You need to install and configure an imap and smtp server in order to use Open-Xchange.
        Open-Xchange is neither an imap nor an smtp server, but it requires both to be set up somewhere.

        Comment

        • #5
          i've already installed dovecot
          maybe it is not running.

          Code:
          [root@nh-ox-srv ~]# yum install dovecot
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
 * base: mirrors.ircam.fr
 * extras: mirrors.ircam.fr
 * updates: mirrors.ircam.fr
ox                                                       | 1.4 kB     00:00     
ox-centos                                                | 1.3 kB     00:00     
Setting up Install Process
Package dovecot-1.0.7-7.el5.i386 already installed and latest version
Nothing to do
[root@nh-ox-srv ~]# service dovecot start
Démarrage de Dovecot Imap :                                [  OK  ]
[root@nh-ox-srv ~]# chkconfig dovecot on
          I will retry to connect with testuser.
          Last edited by gubule; 08-04-2011, 10:37 AM.

          Comment

          • #6
            I've retried to connect with my test user. I have the same message in web interface than before but not the same error in the log.

            Code:
            Aug 4, 2011 10:38:23 AM com.openexchange.login.internal.LoginPerformer logLoginRequest
INFO: Login:testuser IP:127.0.0.1 AuthID:613d6649-47f0-44b7-96c0-6897344f2657 Agent:Mozilla/5.0 
(X11; U; Linux i686; fr; rv:1.9.2.18) Gecko/20110622 CentOS/3.6-1.el5.centos Firefox/3.6.18 
Client:com.openexchange.ox.gui.dhtml(6.20.0 Rev8) Interface:HTTP_JSON Context:1(1,defaultcontext) 
User:3(testuser) Session:6e5d0405e54644c4aaff27c6e766bb9b Random:2eff2569df2c4559b81f736ed10f2902
Aug 4, 2011 10:38:31 AM com.openexchange.groupware.settings.impl.RdbSettingStorage readSharedValue
SEVERE: Problem while reading setting value.
MSG-1001 Category=3 Message=Wrong or missing login data to access mail server 127.0.0.1 with login testuser 
(user=3, context=1). Error message from mail server: Authentication failed. exceptionID=535632642-247
	at com.openexchange.groupware.settings.tree.modules.mail.folder.Trash$1.getValue(Trash.java:112)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readSharedValue(RdbSettingStorage.java:338)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readValues(RdbSettingStorage.java:280)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readSubValues(RdbSettingStorage.java:389)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readValues(RdbSettingStorage.java:276)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readSubValues(RdbSettingStorage.java:389)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readValues(RdbSettingStorage.java:276)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readSubValues(RdbSettingStorage.java:389)
	at com.openexchange.groupware.settings.impl.RdbSettingStorage.readValues(RdbSettingStorage.java:276)
	at com.openexchange.ajax.Login.appendModules(Login.java:757)
	at com.openexchange.ajax.Login.doLogin(Login.java:633)
	at com.openexchange.ajax.Login.doJSONAuth(Login.java:214)
	at com.openexchange.ajax.Login.doGet(Login.java:203)
	at com.openexchange.ajax.Login.doPost(Login.java:585)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:616)
	at com.openexchange.ajax.AJAXServlet.service(AJAXServlet.java:413)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
	at com.openexchange.ajp13.najp.AJPv13RequestHandlerImpl.doServletService(AJPv13RequestHandlerImpl.java:523)
	at com.openexchange.ajp13.AJPv13Request.response(AJPv13Request.java:134)
	at com.openexchange.ajp13.najp.AJPv13RequestHandlerImpl.createResponse(AJPv13RequestHandlerImpl.java:335)
	at com.openexchange.ajp13.najp.AJPv13ConnectionImpl.createResponse(AJPv13ConnectionImpl.java:227)
	at com.openexchange.ajp13.najp.AJPv13Task.call(AJPv13Task.java:352)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
	at java.util.concurrent.FutureTask.run(FutureTask.java:166)
	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.runTask(CustomThreadPoolExecutor.java:750)
	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.run(CustomThreadPoolExecutor.java:776)
	at java.lang.Thread.run(Thread.java:636)
Caused by: MSG-1001 Category=3 Message=Wrong or missing login data to access mail server 127.0.0.1 with login testuser (user=3, context=1). Error message from mail server: Authentication failed. exceptionID=535632642-246
	at com.openexchange.mail.mime.MIMEMailException.handleMessagingException(MIMEMailException.java:405)
	at com.openexchange.imap.IMAPAccess.connectInternal(IMAPAccess.java:535)
	at com.openexchange.mail.api.MailAccess.delegateConnectInternal(MailAccess.java:530)
	at com.openexchange.mail.api.MailAccess.connect0(MailAccess.java:488)
	at com.openexchange.mail.api.MailAccess.connect(MailAccess.java:411)
	at com.openexchange.mail.MailServletInterfaceImpl.initMailAccess(MailServletInterfaceImpl.java:1627)
	at com.openexchange.mail.MailServletInterfaceImpl.initConnection(MailServletInterfaceImpl.java:1604)
	at com.openexchange.mail.MailServletInterfaceImpl.getTrashFolder(MailServletInterfaceImpl.java:1571)
	at com.openexchange.groupware.settings.tree.modules.mail.folder.Trash$1.getValue(Trash.java:106)
	... 26 more
Caused by: javax.mail.AuthenticationFailedException: Authentication failed.
	at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:622)
	at javax.mail.Service.connect(Service.java:291)
	at com.openexchange.imap.IMAPAccess.connectIMAPStore(IMAPAccess.java:580)
	at com.openexchange.imap.IMAPAccess.connectInternal(IMAPAccess.java:496)
	... 33 more

            Comment

            • #7
              the test user was only created in OX.

              i created it for unix and it works almost fine.

              I've a new not blocking error after connection:

              Code:
              Error in low level connection to sieve server 127.0.0.1 at port 2000 (MAIL_FILTER-0014,535632642-324)
              I've already read in a post in the forum people having the same error.
              A mail filter must be uninstalled if my memory works well.

              Comment

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