Folder sharing seeems does not work anymore since last updates (7.8.2Rev7)

[MatteoC]

The browser indefinitely tries to load the page, that stays in a wait state.

Nothing in the log during the operation:

2016-08-10T14:51:42,381+0200 INFO  [OXWorker-0001450] com.openexchange.login.internal.LoginPerformer.logLoginRequest(LoginPerformer.java:655)
Login:ospite IP:*** AuthID:fc0f62fb76ac42aeb8a0130a4459b87f Agent:Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.82 Safari/537.36 Client:open-xchange-appsuite(null) Interface:HTTP_JSON Context:1(1,defaultcontext) User:18(Ospite) Session:607859379525495e9bd607eb5906da10 Random:ab4da0608fc04d6a8704748dd2750021 Transient:true
 com.openexchange.grizzly.method=GET
 com.openexchange.grizzly.pathInfo=/0bf1032f0ea8a159bf1032eea8a14b2884c8a599fcf33637/1/8/NzM
 com.openexchange.grizzly.queryString=<none>
 com.openexchange.grizzly.remoteAddress=***
 com.openexchange.grizzly.remotePort=44256
 com.openexchange.grizzly.requestURI=/ajax/share/0bf1032f0ea8a159bf1032eea8a14b2884c8a599fcf33637/1/8/NzM
 com.openexchange.grizzly.serverName=***
 com.openexchange.grizzly.servletPath=/ajax/share
 com.openexchange.grizzly.session=7618133476861182920.APP1
 com.openexchange.grizzly.threadName=OXWorker-0001450
 com.openexchange.grizzly.userAgent=Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.82 Safari/537.36
 com.openexchange.login.authId=fc0f62fb76ac42aeb8a0130a4459b87f
 com.openexchange.login.client=open-xchange-appsuite
 com.openexchange.login.clientIp=***
 com.openexchange.login.login=ospite
 com.openexchange.login.userAgent=Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.82 Safari/537.36
 com.openexchange.request.trackingId=d4f53e53a3ad4381ad3cb7b1b8043179
 com.openexchange.session.authId=fc0f62fb76ac42aeb8a0130a4459b87f
 com.openexchange.session.clientId=open-xchange-appsuite
 com.openexchange.session.contextId=1
 com.openexchange.session.loginName=
 com.openexchange.session.sessionId=607859379525495e9bd607eb5906da10
 com.openexchange.session.userId=18
 com.openexchange.session.userName=ospite

Any ideas?

Matteo

[MatteoC]

PS: it doesn't work only for guest user, for logged in ones it does.

[Wolfgang Rosenauer]

I cannot reproduce but most importantly I don't know a version 7.8.2rev7. I think my system has the latest one available which seems to be 7.8.2rev5. So I'm really wondering what you have installed exactly.

[MatteoC]

This is what I can see from OX App Suite - Informations:

Versione UI: 7.8.2 Rev7
Versione del server: 7.8.2-Rev5

I installed these packages:

# dpkg -l open-xchange* | grep ii
ii  open-xchange                             7.8.2-5      all          The Open-Xchange backend
ii  open-xchange-admin                       7.8.2-5      all          The Open-Xchange backend administration extension
ii  open-xchange-appsuite                    7.8.2-5      all          OX App Suite HTML5 client
ii  open-xchange-appsuite-backend            7.8.2-5      all          Backend extensions to serve OX App Suite frontend
ii  open-xchange-appsuite-help-common        7.8.2-5      all          Language-independent files of online help for OX App Suite
ii  open-xchange-appsuite-help-en-us         7.8.2-5      all          Online help for OX App Suite (en_US)
ii  open-xchange-appsuite-help-it-it         7.8.2-5      all          Online help for OX App Suite (it_IT)
ii  open-xchange-appsuite-l10n-en-us         7.8.2-5      all          Translation of the OX App Suite HTML5 client (en_US)
ii  open-xchange-appsuite-l10n-it-it         7.8.2-5      all          Translation of the OX App Suite HTML5 client (it_IT)
ii  open-xchange-appsuite-manifest           7.8.2-5      all          Manifest and apps included in the OX App Suite HTML5 client
ii  open-xchange-authentication-database     7.8.2-5      all          Module for authenticating users using the password stored in MySQL
ii  open-xchange-authorization-standard      7.8.2-5      all          Module implementing the default authorization
ii  open-xchange-core                        7.8.2-5      all          The essential core of an Open-Xchange backend
ii  open-xchange-dav                         7.8.2-5      all          The Open-Xchange CardDAV and CalDAV implementation
ii  open-xchange-documentconverter-api       7.8.2-4      all          The Open-Xchange backend for the documentconverter API
ii  open-xchange-documents-backend           7.8.2-4      all          The Open-Xchange documents backend productivity extension
ii  open-xchange-documents-help-common       7.8.2-4      all          Language-independent files of online help for OX Documents
ii  open-xchange-documents-help-it-it        7.8.2-4      all          Online help for OX Documents (it_IT)
ii  open-xchange-documents-templates         7.8.2-4      all          The Open-Xchange documents templates productivity extension
ii  open-xchange-documents-ui                7.8.2-4      all          Meta package for all Open-Xchange Documents web applications
ii  open-xchange-documents-ui-common         7.8.2-4      all          Common code for all Open-Xchange Documents web applications
ii  open-xchange-documents-ui-editors        7.8.2-4      all          The Open-Xchange Documents editor applications
ii  open-xchange-documents-ui-static         7.8.2-4      all          The Open-Xchange Documents
ii  open-xchange-file-distribution           7.8.2-5      all          Cluster wide file distribution
ii  open-xchange-freebusy                    7.8.2-5      all          Free/Busy module
ii  open-xchange-grizzly                     7.8.2-5      all          The Open-Xchange HTTP Server and Servlet Container
ii  open-xchange-halo                        7.8.2-5      all          The Open-Xchange backend halo extension
ii  open-xchange-imap                        7.8.2-5      all          The Open-Xchange IMAP Bundle
ii  open-xchange-l10n-en-us                  7.8.2-5      all          Package containing Open-Xchange backend localization for en_US
ii  open-xchange-l10n-it-it                  7.8.2-5      all          Package containing Open-Xchange backend localization for it_IT
ii  open-xchange-mailfilter                  7.8.2-5      all          Open Xchange Mailfilter Plugin
ii  open-xchange-messaging                   7.8.2-5      all          The Open Xchange backend messaging extension
ii  open-xchange-oauth                       7.8.2-5      all          The Open-Xchange OAuth implementation
ii  open-xchange-osgi                        7.8.2-5      all          3rd party OSGi bundles used by the Open-Xchange backend
ii  open-xchange-publish                     7.8.2-5      all          The Open Xchange backend publish extension
ii  open-xchange-realtime-core               7.8.2-5      all          Common realtime framework component bundles
ii  open-xchange-realtime-json               7.8.2-5      all          Realtime channel implementation for frequent polling
ii  open-xchange-sessionstorage-hazelcast    7.8.2-5      all          The Open-Xchange hazelcast-based sessionstorage
ii  open-xchange-smtp                        7.8.2-5      all          The Open-Xchange Server SMTP Bundle
ii  open-xchange-spamhandler-spamassassin    7.8.2-5      all          The Open-Xchange SpamAssassin Handler
ii  open-xchange-subscribe                   7.8.2-5      all          The Open Xchange backend subscribe extension
ii  open-xchange-system                      7.8.2-5      all          system integration specific infrastructure
ii  open-xchange-xerces-sun                  7.8.2-5      all          Xerces Compat for Sun Java

using:

# cat /etc/apt/sources.list.d/open-xchange.list                                                                                                                                                                                     
deb http://software.open-xchange.com/products/appsuite/stable/appsuiteui/DebianJessie/ /                                                                                                                                                     
deb http://software.open-xchange.com/products/appsuite/stable/backend/DebianJessie/ /                                                                                                                                                        
deb http://software.open-xchange.com/products/appsuite/stable/office/DebianJessie/ /                                                                                                                                                          
deb http://software.open-xchange.com/products/appsuite/stable/office-web/DebianJessie/ /
deb http://software.open-xchange.com/products/appsuite/stable/documentconverter-api/DebianJessie/ /

Thanks,
Matteo

[MatteoC]

Hello,


I noticed that I can open correctly the page if I use Firefox browser and if I bypass the proxy, while I can't do it if I use it behind a proxy (Squid 3.4.8 + SquidGuard 1.5) or if I use Chrome browser...


Regards,
Matteo

[MatteoC]

Hello,


I did another test this morning on two different OX installations, the first on a Debian 7.11 and the second on a Debian 9. Installed packages and the configuration should be the same. The first works, but the second doesn't.

On the first Apache and OX logs show:

[12/Sep/2016:12:40:45 +0200] "GET /ajax/share/0368cbdf0cf88f5d368cbdecf88f4c378d61c9f99893f071/1/8/MTE2 HTTP/1.1" 302 1242 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
[12/Sep/2016:12:41:07 +0200] "-" 408 0 "-" "-"

2016-09-12T12:45:01,381+0200 INFO  [OXWorker-0005788] com.openexchange.login.internal.LoginPerformer.logLoginRequest(LoginPerformer.java:655)
Login:ospite IP:*** AuthID:93ae2636668940e8a95ced4298ceaf3a Agent:Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Client:open-xchange-appsuite(null) Interface:HTTP_JSON Context:1(1,defaultcontext) User:17(Ospite) Session:0eecfa3637cd475a8826423fbb6c3919 Random:6bcc5a94f4ed4f4a9025ac522ab47834 Transient:true
 com.openexchange.grizzly.method=GET
 com.openexchange.grizzly.pathInfo=/0368cbdf0cf88f5d368cbdecf88f4c378d61c9f99893f071/1/8/MTE2
 com.openexchange.grizzly.queryString=<none>
 com.openexchange.grizzly.remoteAddress=***
 com.openexchange.grizzly.remotePort=53902
 com.openexchange.grizzly.requestURI=/ajax/share/0368cbdf0cf88f5d368cbdecf88f4c378d61c9f99893f071/1/8/MTE2
 com.openexchange.grizzly.serverName=***
 com.openexchange.grizzly.servletPath=/ajax/share
 com.openexchange.grizzly.session=5231225463912315019.APP1
 com.openexchange.grizzly.threadName=OXWorker-0005788
 com.openexchange.grizzly.userAgent=Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36
 com.openexchange.login.authId=93ae2636668940e8a95ced4298ceaf3a
 com.openexchange.login.client=open-xchange-appsuite
 com.openexchange.login.clientIp=***
 com.openexchange.login.login=ospite
 com.openexchange.login.userAgent=Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36
 com.openexchange.request.trackingId=8e52b9fa58fc4f4fb6078998c6e40c94
 com.openexchange.session.authId=93ae2636668940e8a95ced4298ceaf3a
 com.openexchange.session.clientId=open-xchange-appsuite
 com.openexchange.session.contextId=1
 com.openexchange.session.loginName=
 com.openexchange.session.sessionId=0eecfa3637cd475a8826423fbb6c3919
 com.openexchange.session.userId=17
 com.openexchange.session.userName=ospite
2016-09-12T12:45:03,269+0200 WARN  [OXWorker-0005775] com.openexchange.share.core.tools.ShareLinks.generateExternal(ShareLinks.java:93)
No hostname for guests is configured. Falling back to current host "mail2.***.it" for share link generation. Please configure "com.openexchange.share.guestHostname" to make this warning disappear.
 com.openexchange.ajax.action=get
 com.openexchange.ajax.module=folders
 com.openexchange.database.schema=oxdatabase_5
 com.openexchange.grizzly.method=GET
 com.openexchange.grizzly.queryString=action=get&altNames=true&id=116&timezone=UTC&tree=1&session=0eecfa3637cd475a8826423fbb6c3919
 com.openexchange.grizzly.remoteAddress=***
 com.openexchange.grizzly.remotePort=53907
 com.openexchange.grizzly.requestURI=/ajax/folders
 com.openexchange.grizzly.serverName=***
 com.openexchange.grizzly.servletPath=/ajax/folders
 com.openexchange.grizzly.threadName=OXWorker-0005775
 com.openexchange.grizzly.userAgent=Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36
 com.openexchange.request.trackingId=db95526581694cb8bbd9d7f997da2327
 com.openexchange.session.authId=93ae2636668940e8a95ced4298ceaf3a
 com.openexchange.session.clientId=open-xchange-appsuite
 com.openexchange.session.contextId=1
 com.openexchange.session.loginName=
 com.openexchange.session.sessionId=0eecfa3637cd475a8826423fbb6c3919
 com.openexchange.session.userId=17
 com.openexchange.session.userName=ospite

On the second Apache and OX logs show:

80.16.158.206 - - [12/Sep/2016:12:32:26 +0200] "GET /ajax/share/0bf1032f0ea8a159bf1032eea8a14b2884c8a599fcf33637/1/8/NzM HTTP/1.1" 302 1222 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
[12/Sep/2016:12:32:27 +0200] "GET /appsuite/ui HTTP/1.1" 200 6833 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
[12/Sep/2016:12:32:27 +0200] "POST /appsuite/api/login HTTP/1.1" 200 4285 "https://www.***.net/appsuite/ui" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
[12/Sep/2016:12:32:27 +0200] "GET /appsuite/api/login?action=rampup&rampup=true&rampupFor=open-xchange-appsuite&session=e971903897794170a875eebaa0f1d579 HTTP/1.1" 200 23969 "https://www.***.net/appsuite/ui" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
[12/Sep/2016:12:32:28 +0200] "GET /appsuite/api/system?action=whoami&session=e971903897794170a875eebaa0f1d579 HTTP/1.1" 200 599 "https://www.***.net/appsuite/ui" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
[12/Sep/2016:12:32:28 +0200] "GET /appsuite/api/account?action=all&session=e971903897794170a875eebaa0f1d579&columns=1001%2C1002%2C1003%2C1004%2C1005%2C1006%2C1007%2C1008%2C1009%2C1010%2C1011%2C1012%2C1013%2C1014%2C1015%2C1016%2C1017%2C1018%2C1019%2C1020%2C1021%2C1022%2C1023%2C1024%2C1025%2C1026%2C1027%2C1028%2C1029%2C1030%2C1031%2C1032%2C1033%2C1034%2C1035%2C1036%2C1037%2C1038%2C1039%2C1040%2C1041%2C1042%2C1043 HTTP/1.1" 200 493 "https://www.***.net/appsuite/ui" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
[12/Sep/2016:12:27:32 +0200] "GET /appsuite/v=7.8.1-7.20160330.012348/precore.js HTTP/1.1" 200 91808 "https://www.***.net/appsuite/ui" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
[12/Sep/2016:12:27:31 +0200] "GET /appsuite/v=7.8.1-7.20160330.012348/boot.js HTTP/1.1" 200 132848 "https://www.***.net/appsuite/ui" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
::1 - - [12/Sep/2016:12:32:51 +0200] "OPTIONS * HTTP/1.0" 200 184 "-" "Apache/2.4.23 (Debian) PHP/5.6.22-2 OpenSSL/1.0.2h mod_wsgi/4.3.0 Python/2.7.12+ (internal dummy connection)"
::1 - - [12/Sep/2016:12:32:52 +0200] "OPTIONS * HTTP/1.0" 200 184 "-" "Apache/2.4.23 (Debian) PHP/5.6.22-2 OpenSSL/1.0.2h mod_wsgi/4.3.0 Python/2.7.12+ (internal dummy connection)"
[12/Sep/2016:12:33:17 +0200] "-" 408 0 "-" "-"

016-09-12T12:50:49,701+0200 INFO  [OXWorker-0003148] com.openexchange.login.internal.LoginPerformer.logLoginRequest(LoginPerformer.java:655)
Login:ospite IP:80.16.158.206 AuthID:bce09ef1204a40a29ad56341938bdb31 Agent:Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Client:open-xchange-appsuite(null) Interface:HTTP_JSON Context:1(1,defaultcontext) User:18(Ospite) Session:9120881e6316437ab9857906fb9c1c16 Random:68604dd0b6e44972be2239de49e97ce1 Transient:true
 com.openexchange.grizzly.method=GET
 com.openexchange.grizzly.pathInfo=/0bf1032f0ea8a159bf1032eea8a14b2884c8a599fcf33637/1/8/NzM
 com.openexchange.grizzly.queryString=<none>
 com.openexchange.grizzly.remoteAddress=80.16.158.206
 com.openexchange.grizzly.remotePort=51538
 com.openexchange.grizzly.requestURI=/ajax/share/0bf1032f0ea8a159bf1032eea8a14b2884c8a599fcf33637/1/8/NzM
 com.openexchange.grizzly.serverName=www.***.net
 com.openexchange.grizzly.servletPath=/ajax/share
 com.openexchange.grizzly.session=5037559168938880506.APP1
 com.openexchange.grizzly.threadName=OXWorker-0003148
 com.openexchange.grizzly.userAgent=Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36
 com.openexchange.login.authId=bce09ef1204a40a29ad56341938bdb31
 com.openexchange.login.client=open-xchange-appsuite
 com.openexchange.login.clientIp=80.16.158.206
 com.openexchange.login.login=ospite
 com.openexchange.login.userAgent=Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36
 com.openexchange.request.trackingId=ea383d9045c34e3596503dffdeb5b593
 com.openexchange.session.authId=bce09ef1204a40a29ad56341938bdb31
 com.openexchange.session.clientId=open-xchange-appsuite
 com.openexchange.session.contextId=1
 com.openexchange.session.loginName=
 com.openexchange.session.sessionId=9120881e6316437ab9857906fb9c1c16
 com.openexchange.session.userId=18
 com.openexchange.session.userName=ospitehttp://www.***.net/ajax/share/0bf1032f0ea8a159bf1032eea8a14b2884c8a599fcf33637/1/8/NzM

It seems Apache 2.4 or OX doesn't redirect correclty and waits for something. Here's Apache configuration for both machines:

<VirtualHost *:443>
        [...]
        <Directory /var/www/appsuite>
                Options None +SymLinksIfOwnerMatch
                AllowOverride Indexes FileInfo
        </Directory>
</VirtualHost>

Any idea?


Regards,
Matteo