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**Martin Heiland** · 06-28-2007, 08:37 AM

Hi Steff,

This error message is quite unusable, sorry for that. Could you please check/sniff if there is any traffic on the network between the ox server and the imapd? Maybe it's just an authentification problem or stuff like that.

**steff** · 06-28-2007, 10:07 AM

Hi Martin,

the uw imap server is on another machine.
there are the following messages in the /var/log/mail file of the imap-server:

Jun 28 09:57:14 serv25 imapd[29182]: imap service init from XXX.XXX.XX.XXX
Jun 28 09:57:14 serv25 imapd[29183]: imap service init from XXX.XXX.XX.XXX
Jun 28 09:57:14 serv25 imapd[29182]: Authenticated user=clm host=myhost.something.de [XXX.XXX.XX.XXX]
Jun 28 09:57:14 serv25 imapd[29182]: Logout user=clm host=myhost.something.de [XXX.XXX.XX.XXX]
Jun 28 09:57:14 serv25 imapd[29183]: Authenticated user=clm host=myhost.something.de [XXX.XXX.XX.XXX]
Jun 28 09:57:23 serv25 imapd[29183]: Logout user=clm host=myhost.something.de [XXX.XXX.XX.XXX]

Inserting a false password does result in:
Jun 28 09:56:12 serv25 imapd[29153]: imap service init from XXX.XXX.XX.XXX
Jun 28 09:56:15 serv25 imapd[29153]: AUTHENTICATE LOGIN failure host=myhost.something.de [XXX.XXX.XX.XXX]
Jun 28 09:56:15 serv25 imapd[29153]: Command stream end of file, while reading line user=??? host=myhost.something.de [XXX.XXX.XX.XXX]

So, I would say that the authentification works but it I do have the impression that the 2 system do not communicate on the same level. Do I have the chance to see something more in other log files?
And what happens next (after authentification) in the ox mail module?

steff

**Martin Heiland** · 06-28-2007, 10:15 AM

Well, to get more information you may capture the network traffic which is transfered between the two hosts. You may use tools like ngrep or wireshark for this. Another way may be setting the loglevel of the mailserver to a verbose value. This can also be done at the OX logging to see what's going on here. These logging configuration can be found at /opt/open-xchange/etc/groupware/

Roughly said, the OX Mail module works like a ordinary IMAP Client which communicates with the IMAP Server to exchange E-Mail and Folders.

**steff** · 07-11-2007, 11:18 AM

Hi Martin,

this is the output from the open-xchange-console.log :
A0 CAPABILITY
* CAPABILITY IMAP4REV1 LITERAL+ IDLE NAMESPACE MAILBOX-REFERRALS BINARY UNSELECT SCAN SORT THREAD=REFERENCES THREAD=ORDEREDSUBJECT MULTIAPPEND SASL-IR LOGIN-REFERRALS AUTH=LOGIN
A0 OK CAPABILITY completed
IMAP DEBUG: AUTH: LOGIN
DEBUG: protocolConnect login, host=XXX.XXX.XXX.XXX, user=clm, password=<non-null>
A1 AUTHENTICATE LOGIN
* LIST (\NoInferiors \UnMarked) "/" Drafts
A15 OK LIST completed
A16 LSUB "" Drafts
+ VCfGTDBOYW1lAA==
Y2xt
* LSUB () "/" Drafts
A16 OK LSUB completed
+ UGFzc58dcmQA
A17 LIST "" Sent
MWVrbHZjd8mVIZXhl
* LIST (\NoInferiors \Marked) "/" Sent
A17 OK LIST completed
A18 LSUB "" Sent
* LSUB () "/" Sent
A18 OK LSUB completed
A19 LIST "" Werbung
A1 OK [CAPABILITY IMAP4REV1 LITERAL+ IDLE NAMESPACE MAILBOX-REFERRALS BINARY UNSELECT SCAN SORT THREAD=REFERENCES THREAD=ORDEREDSUBJECT MULTIAPPEND] User clm authenticated
A19 OK LIST completed
A20 CREATE Werbung
A20 OK CREATE completed
A21 LIST "" Werbung
* LIST (\NoInferiors \UnMarked) "/" Werbung
A21 OK LIST completed
A22 DELETE Werbung
A22 OK DELETE completed
IMAP DEBUG: IMAPProtocol noop
A23 NOOP
A2 LIST "" INBOX
A23 OK NOOP completed
* LIST (\NoInferiors) NIL INBOX
A2 OK LIST completed
A3 LIST "" Drafts
IMAP DEBUG: IMAPProtocol noop
A24 NOOP
A24 OK NOOP completed
* LIST (\NoInferiors \UnMarked) "/" Drafts
A3 OK LIST completed
IMAP DEBUG: IMAPProtocol noop
A25 NOOP
A4 LSUB "" Drafts
A25 OK NOOP completed
* LSUB () "/" Drafts
A4 OK LSUB completed
A5 LIST "" Sent
* LIST (\NoInferiors \Marked) "/" Sent
A5 OK LIST completed
A6 LSUB "" Sent
* LSUB () "/" Sent
A6 OK LSUB completed
A7 LIST "" Werbung
A7 OK LIST completed
A8 CREATE Werbung
A8 OK CREATE completed
A9 LIST "" Werbung
* LIST (\NoInferiors \UnMarked) "/" Werbung
A9 OK LIST completed
A10 DELETE Werbung
A10 OK DELETE completed
A26 LIST "" INBOX
A11 LOGOUT
* LIST (\NoInferiors) NIL INBOX
A26 OK LIST completed
A27 LIST "" Drafts
* BYE XXX.xx.XXXXXX.de IMAP4rev1 server terminating connection
A11 OK LOGOUT completed
DEBUG: IMAPStore connection dead
DEBUG: IMAPStore cleanup, force false
DEBUG: IMAPStore cleanup done
* LIST (\NoInferiors \UnMarked) "/" Drafts
A27 OK LIST completed
A28 LSUB "" Drafts
* LSUB () "/" Drafts
A28 OK LSUB completed
A29 LIST "" Sent
* LIST (\NoInferiors \Marked) "/" Sent
A29 OK LIST completed
A30 LSUB "" Sent
* LSUB () "/" Sent
A30 OK LSUB completed
A31 LIST "" Werbung
A31 OK LIST completed
A32 CREATE Werbung
A32 OK CREATE completed
A33 LIST "" Werbung
* LIST (\NoInferiors \UnMarked) "/" Werbung
A33 OK LIST completed
A34 DELETE Werbung
A34 OK DELETE completed
IMAP DEBUG: IMAPProtocol noop
A35 NOOP
A35 OK NOOP completed
IMAP DEBUG: IMAPProtocol noop
A36 NOOP
A36 OK NOOP completed
IMAP DEBUG: IMAPProtocol noop
A37 NOOP
A37 OK NOOP completed
A38 LIST "" INBOX
* LIST (\NoInferiors) NIL INBOX
A38 OK LIST completed
A39 LIST "" Drafts
* LIST (\NoInferiors \UnMarked) "/" Drafts
A39 OK LIST completed
A40 LSUB "" Drafts
* LSUB () "/" Drafts
A40 OK LSUB completed
A41 LIST "" Sent
* LIST (\NoInferiors \Marked) "/" Sent
A41 OK LIST completed
A42 LSUB "" Sent
* LSUB () "/" Sent
A42 OK LSUB completed
A43 LIST "" Werbung
A43 OK LIST completed
A44 CREATE Werbung
A44 OK CREATE completed
A45 LIST "" Werbung
* LIST (\NoInferiors \UnMarked) "/" Werbung
A45 OK LIST completed
A46 DELETE Werbung
A46 OK DELETE completed
IMAP DEBUG: IMAPProtocol noop
A47 NOOP
A47 OK NOOP completed
IMAP DEBUG: IMAPProtocol noop
A48 NOOP
A48 OK NOOP completed
IMAP DEBUG: IMAPProtocol noop
A49 NOOP
A49 OK NOOP completed
A50 LIST "" INBOX
* LIST (\NoInferiors) NIL INBOX
A50 OK LIST completed
A51 LIST "" Drafts
* LIST (\NoInferiors \UnMarked) "/" Drafts
A51 OK LIST completed
A52 LSUB "" Drafts
* LSUB () "/" Drafts
A52 OK LSUB completed
A53 LIST "" Sent
* LIST (\NoInferiors \Marked) "/" Sent
A53 OK LIST completed
A54 LSUB "" Sent
* LSUB () "/" Sent
A54 OK LSUB completed
A55 LIST "" Werbung
A55 OK LIST completed
A56 CREATE Werbung
A56 OK CREATE completed
A57 LIST "" Werbung
* LIST (\NoInferiors \UnMarked) "/" Werbung
A57 OK LIST completed
A58 DELETE Werbung
A58 OK DELETE completed
IMAP DEBUG: IMAPProtocol noop
A59 NOOP
A59 OK NOOP completed
IMAP DEBUG: IMAPProtocol noop
A60 NOOP
A60 OK NOOP completed
IMAP DEBUG: IMAPProtocol noop
A61 NOOP
A61 OK NOOP completed
A62 LIST "" INBOX
* LIST (\NoInferiors) NIL INBOX
A62 OK LIST completed
A63 LIST "" Drafts
* LIST (\NoInferiors \UnMarked) "/" Drafts
A63 OK LIST completed
A64 LSUB "" Drafts
* LSUB () "/" Drafts
A64 OK LSUB completed
A65 LIST "" Sent
* LIST (\NoInferiors \Marked) "/" Sent
A65 OK LIST completed
A66 LSUB "" Sent
* LSUB () "/" Sent
A66 OK LSUB completed
A67 LIST "" Werbung
A67 OK LIST completed
A68 CREATE Werbung
A68 OK CREATE completed
A69 LIST "" Werbung
* LIST (\NoInferiors \UnMarked) "/" Werbung
A69 OK LIST completed
A70 DELETE Werbung
A70 OK DELETE completed
IMAP DEBUG: IMAPProtocol noop
A71 NOOP
A71 OK NOOP completed
A72 LOGOUT
* BYE XXX.XXXX.XXXX.de IMAP4rev1 server terminating connection
A72 OK LOGOUT completed
DEBUG: IMAPStore connection dead
DEBUG: IMAPStore cleanup, force false
DEBUG: IMAPStore cleanup done

However, I do still get the same error message.
From the log-file i do get the impression that it does not find the INBOX.
The problem is also that all the folders are normally not in the
HOME-dir /home/clm but under /home/clm/Mailfolder .
Is there a chance to pass this path, as well as the namespaces "#mh/","#mhinbox" to the mail-module?

**steff** · 07-16-2007, 08:48 AM

Hi,

somebody listening? Or is this really a problem that can't be solved???

**mcs** · 05-11-2008, 03:37 AM

Unfortunately I have got a similar problem for quite some time now. I get timeouts all over the place for my users.
from the open-xchange-console.log:

Code:

A13 OK Completed (0.000 secs 1 calls)
A14 SELECT INBOX
DEBUG: IMAPStore connection dead
DEBUG: IMAPStore cleanup, force true
DEBUG: IMAPStore cleanup done

Ox gives a javamail exception, READ TIMEOUT
Any help would be greatly appreciated
Cheers

Michael

**Martin Heiland** · 05-11-2008, 01:25 PM

Well, OX requests a LIST command at a folder and the IMAP server dies, therefor the read timeout exception is quite logical.

A27 LIST "" Drafts
* BYE XXX.xx.XXXXXX.de IMAP4rev1 server terminating connection
A11 OK LOGOUT completed
DEBUG: IMAPStore connection dead
DEBUG: IMAPStore cleanup, force false
DEBUG: IMAPStore cleanup done

the BYE response should also be logged at the IMAP Servers logfile.. any evidence?

Greetings

**mcs** · 05-12-2008, 11:53 AM

Thank you for the reply.
Unfortunately, I cannot find the BYE when I get the JAVA exception. It is not in the ox log file or in the mail logs (mail.log). When it is working, I find the BYE statement in the OX log.
Could that be the reason for the timeouts? The odd thing is that this comes and goes, so it is not reproducible.

Cheers
MCS

**mcs** · 06-25-2008, 04:55 AM

timeouts

Hi all,

still fighting timeouts, but I got new errors:

Code:

java.sql.SQLException
MESSAGE: Access denied for user 'openexchange'@'localhost' (using password: YES)

STACKTRACE:

java.sql.SQLException: Access denied for user 'openexchange'@'localhost' (using password: YES)
	at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:2975)
	at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:798)
	at com.mysql.jdbc.MysqlIO.secureAuth411(MysqlIO.java:3700)
	at com.mysql.jdbc.MysqlIO.doHandshake(MysqlIO.java:1203)
	at com.mysql.jdbc.Connection.createNewIO(Connection.java:2693)
	at com.mysql.jdbc.Connection.(Connection.java:1485)
	at com.mysql.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:266)
	at java.sql.DriverManager.getConnection(DriverManager.java:525)
	at java.sql.DriverManager.getConnection(DriverManager.java:140)
	at com.openexchange.database.ConnectionPool$ConnectionLifecycle.create(ConnectionPool.java:210)
	at com.openexchange.database.ConnectionPool$ConnectionLifecycle.create(ConnectionPool.java:151)
	at com.openexchange.pooling.ReentrantLockPool.get(ReentrantLockPool.java:379)
	at com.openexchange.database.Database.get(Database.java:116)
	at com.openexchange.database.Server.loadServerId(Server.java:135)
	at com.openexchange.database.Server.getServerId(Server.java:97)
	at com.openexchange.database.DatabaseInit.init(DatabaseInit.java:85)
	at Starter.(Starter.java:146)
	at ComfireServer.main(ComfireServer.java:62)


** END NESTED EXCEPTION **

root has not got a password in mysql.
If I type :

Code:

mysql -uroot

I do not need a password.

Thank you for all the help and any ideas are very much appreciated. This is happening on a VPS root server, I already contacted the VPS people but they could not find anything. Then, they say we have no idea about openexchange

Cheers

Michael

**Martin Heiland** · 06-25-2008, 11:22 AM

Hi Michael,

you should set a root passwort after installation, for security reasons. The root account is only
used for the installation, the operative access works via the user "openexchange" and the
credentials set at the configdb.properties files.
In this case it seems that the openexchange user does not exist at the database or has other
credentials than configured. Would you try to login to mysql as -uopenexchange with the pass-
word set at /opt/open-xchange/etc/groupware/configdb.properties?

Greetings

**mcs** · 06-25-2008, 01:18 PM

Hi Martin,

Unfortunately (or fortunately), I can log in using openxchange user and the password stored. I think I will add a ŕoot password now

The error I showed in my previous mail was old!
I did not notice that ox did not write open-xchange.log.0 for a very long time due to a permissions problem.
Now I believe I am geteing nearer the problem. Currently, the log gives me the following:

Code:

INFO: Attempting connection to [myhostname]
25-Jun-2008 13:00:11 org.apache.jcs.auxiliary.lateral.socket.tcp.LateralTCPService <init>
SEVERE: Could not create sender to [127.0.0.1:57461] -- Socket is null, cannot connect to 127.0.0.1:57461
25-Jun-2008 13:00:11 org.apache.jcs.auxiliary.lateral.socket.tcp.LateralTCPCacheManager fixService
SEVERE: Can't fix Socket is null, cannot connect to 127.0.0.1:57461

This is the part I think where the error is located, the log is constantly written and fills up!!!

Your help is very much appreciated!

Cheers

Michael

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