Error: 503 - Service Temporarily Unavailable

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  • ox_newbie

    #1

    Error: 503 - Service Temporarily Unavailable

    Hi all,
    I've an error about "503 - Service Temporarily Unavailable" after rebooting my OX Server. How can I fix that problem now?

    open-xchange-groupware
    open-xchange-admin

    has started.

    Thanks for ur supporting :-)
  • Martin Heiland
    Open-Xchange Quality Assurance
    • Feb 2007
    • 3695

    #2
    Sorry we need some more information to make a guess what could be the reason

    1. OX Server version
    2. Java Version
    3. Operating System
    4. Logfiles
    5. Output of /opt/open-xchange/sbin/listbundes

    Thanks

    Comment

    • ox_newbie

      #3
      Originally posted by Martin Braun View Post
      Sorry we need some more information to make a guess what could be the reason

      1. OX Server version
      2. Java Version
      3. Operating System
      4. Logfiles
      5. Output of /opt/open-xchange/sbin/listbundes

      Thanks

      Here are some information what you need:

      1. Version: 6.12.0 Rev3 (2009-09-11 10:55:53)

      2. java version "1.5.0_15"
      Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_15-b04)
      Java HotSpot(TM) Server VM (build 1.5.0_15-b04, mixed mode)


      3. CentOS 5


      4. Attachment file



      5.
      Code:
      ./listbundles
      bundlename: org.eclipse.osgi status: ACTIVE
      bundlename: com.openexchange.authentication.database status: ACTIVE
      bundlename: com.openexchange.axis2 status: ACTIVE
      bundlename: com.openexchange.caching status: ACTIVE
      bundlename: com.openexchange.calendar status: ACTIVE
      bundlename: com.openexchange.charset status: ACTIVE
      bundlename: com.openexchange.common status: ACTIVE
      bundlename: com.openexchange.configjump.generic status: ACTIVE
      bundlename: com.openexchange.configread status: ACTIVE
      bundlename: com.openexchange.contactcollector status: ACTIVE
      bundlename: com.openexchange.control status: ACTIVE
      bundlename: com.openexchange.conversion.engine status: ACTIVE
      bundlename: com.openexchange.conversion status: ACTIVE
      bundlename: com.openexchange.conversion.servlet status: ACTIVE
      bundlename: com.openexchange.crypto status: ACTIVE
      bundlename: com.openexchange.data.conversion.ical.ical4j status: RESOLVED
      bundlename: com.openexchange.dataretention.csv status: ACTIVE
      bundlename: com.openexchange.dataretention status: ACTIVE
      bundlename: com.openexchange.datatypes.genericonf status: ACTIVE
      bundlename: com.openexchange.datatypes.genericonf.storage status: ACTIVE
      bundlename: com.openexchange.easylogin status: ACTIVE
      bundlename: com.openexchange.global status: ACTIVE
      bundlename: com.openexchange.group.managerequest status: ACTIVE
      bundlename: com.openexchange.groupware.settings.extensions status: ACTIVE
      bundlename: com.openexchange.i18n status: ACTIVE
      bundlename: com.openexchange.imap status: ACTIVE
      bundlename: com.openexchange.mail.filter status: ACTIVE
      bundlename: com.openexchange.management status: ACTIVE
      bundlename: com.openexchange.monitoring status: ACTIVE
      bundlename: com.openexchange.passwordchange.database status: ACTIVE
      bundlename: com.openexchange.passwordchange.servlet status: ACTIVE
      bundlename: com.openexchange.pop3 status: ACTIVE
      bundlename: com.openexchange.publish.basic status: ACTIVE
      bundlename: com.openexchange.publish status: ACTIVE
      bundlename: com.openexchange.publish.json status: ACTIVE
      bundlename: com.openexchange.publish.microformats status: ACTIVE
      bundlename: com.openexchange.publish.online.infostore status: ACTIVE
      bundlename: com.openexchange.push.udp status: ACTIVE
      bundlename: com.openexchange.resource.managerequest status: ACTIVE
      bundlename: com.openexchange.server status: ACTIVE
      bundlename: com.openexchange.sessiond status: ACTIVE
      bundlename: com.openexchange.smtp status: ACTIVE
      bundlename: com.openexchange.spamhandler.default status: ACTIVE
      bundlename: com.openexchange.sql status: ACTIVE
      bundlename: com.openexchange.subscribe.crawler status: RESOLVED
      bundlename: com.openexchange.subscribe status: ACTIVE
      bundlename: com.openexchange.subscribe.json status: ACTIVE
      bundlename: com.openexchange.subscribe.microformats status: ACTIVE
      bundlename: com.openexchange.templating status: RESOLVED
      bundlename: com.openexchange.timer status: ACTIVE
      bundlename: com.openexchange.unifiedinbox status: ACTIVE
      bundlename: com.openexchange.xerces.sun status: ACTIVE
      bundlename: com.openexchange.xml status: ACTIVE
      bundlename: javax.activation status: ACTIVE
      bundlename: javax.servlet status: ACTIVE
      bundlename: net.freeutils.jcharset status: ACTIVE
      bundlename: org.apache.commons.cli status: ACTIVE
      bundlename: org.apache.commons.lang status: ACTIVE
      bundlename: org.apache.commons.logging status: ACTIVE
      bundlename: org.eclipse.equinox.event status: ACTIVE
      bundlename: org.eclipse.osgi.services status: ACTIVE


      Thanks!
      Last edited by Martin Heiland; 10-21-2009, 01:22 PM.

      Comment

      • Martin Heiland
        Open-Xchange Quality Assurance
        • Feb 2007
        • 3695

        #4
        Thanks for the information. Could you please check the permissions of /opt/open-xchange/etc/groupware/osgi/?
        It seems like the groupware was once started using the script at sbin/ instead of using the init.d script.

        Permissions should look like this:
        Code:
        drwxr-xr-x 4 open-xchange open-xchange  4096 2009-10-20 09:23 .
        drwxr-xr-x 7 root         root          4096 2009-10-20 12:13 ..
        drwxr-xr-x 2 open-xchange open-xchange 12288 2009-10-20 09:22 bundle.d
        -rw-r--r-- 1 open-xchange open-xchange 11626 2009-10-20 09:23 config.ini
        -rw-r--r-- 1 root         root          3061 2009-09-23 15:30 config.ini.template
        drwx--x--x 4 open-xchange open-xchange  4096 2009-10-20 09:23 org.eclipse.osgi
        If they are different, please run
        Code:
        chown -R open-xchange:open-xchange  /opt/open-xchange/etc/groupware/osgi/
        Also check for permissions of /var/log/open-xchange

        Greetings
        Last edited by Martin Heiland; 10-21-2009, 01:35 PM.

        Comment

        • ox_newbie

          #5
          permissions of /opt/open-xchange/etc/groupware/osgi/:

          Code:
          total 20
          drwxr-xr-x 2 open-xchange open-xchange 4096 Sep 28 18:33 bundle.d
          -rw-r--r-- 1 open-xchange open-xchange 8144 Oct 22 01:28 config.ini
          -rw-r--r-- 1 open-xchange open-xchange 3061 Sep 14 13:51 config.ini.template
          drwx--x--x 4 open-xchange open-xchange 4096 Oct 21 23:27 org.eclipse
          It was correct! where does that problem come?

          Comment

          • Martin Heiland
            Open-Xchange Quality Assurance
            • Feb 2007
            • 3695

            #6
            Does it work after restarting the groupware service? What was the status before? Have you checked the status of the log directory?

            Comment

            • ox_newbie

              #7
              Thanks for ur supporting!

              The Problem has been fixed!!!

              Comment

              • Martin Heiland
                Open-Xchange Quality Assurance
                • Feb 2007
                • 3695

                #8
                Okay nice

                Comment

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