Error: 503 - Service Temporarily Unavailable

[ox_newbie]

Hi all,
I've an error about "503 - Service Temporarily Unavailable" after rebooting my OX Server. How can I fix that problem now?

open-xchange-groupware
open-xchange-admin

has started.

Thanks for ur supporting :-)

[Martin Heiland]

Sorry we need some more information to make a guess what could be the reason

1. OX Server version
2. Java Version
3. Operating System
4. Logfiles
5. Output of /opt/open-xchange/sbin/listbundes

Thanks

[ox_newbie]

Sorry we need some more information to make a guess what could be the reason

1. OX Server version
2. Java Version
3. Operating System
4. Logfiles
5. Output of /opt/open-xchange/sbin/listbundes

Thanks

Here are some information what you need:

1. Version: 6.12.0 Rev3 (2009-09-11 10:55:53)

2. java version "1.5.0_15"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_15-b04)
Java HotSpot(TM) Server VM (build 1.5.0_15-b04, mixed mode)


3. CentOS 5


4. Attachment file



5.

./listbundles
bundlename: org.eclipse.osgi status: ACTIVE
bundlename: com.openexchange.authentication.database status: ACTIVE
bundlename: com.openexchange.axis2 status: ACTIVE
bundlename: com.openexchange.caching status: ACTIVE
bundlename: com.openexchange.calendar status: ACTIVE
bundlename: com.openexchange.charset status: ACTIVE
bundlename: com.openexchange.common status: ACTIVE
bundlename: com.openexchange.configjump.generic status: ACTIVE
bundlename: com.openexchange.configread status: ACTIVE
bundlename: com.openexchange.contactcollector status: ACTIVE
bundlename: com.openexchange.control status: ACTIVE
bundlename: com.openexchange.conversion.engine status: ACTIVE
bundlename: com.openexchange.conversion status: ACTIVE
bundlename: com.openexchange.conversion.servlet status: ACTIVE
bundlename: com.openexchange.crypto status: ACTIVE
bundlename: com.openexchange.data.conversion.ical.ical4j status: RESOLVED
bundlename: com.openexchange.dataretention.csv status: ACTIVE
bundlename: com.openexchange.dataretention status: ACTIVE
bundlename: com.openexchange.datatypes.genericonf status: ACTIVE
bundlename: com.openexchange.datatypes.genericonf.storage status: ACTIVE
bundlename: com.openexchange.easylogin status: ACTIVE
bundlename: com.openexchange.global status: ACTIVE
bundlename: com.openexchange.group.managerequest status: ACTIVE
bundlename: com.openexchange.groupware.settings.extensions status: ACTIVE
bundlename: com.openexchange.i18n status: ACTIVE
bundlename: com.openexchange.imap status: ACTIVE
bundlename: com.openexchange.mail.filter status: ACTIVE
bundlename: com.openexchange.management status: ACTIVE
bundlename: com.openexchange.monitoring status: ACTIVE
bundlename: com.openexchange.passwordchange.database status: ACTIVE
bundlename: com.openexchange.passwordchange.servlet status: ACTIVE
bundlename: com.openexchange.pop3 status: ACTIVE
bundlename: com.openexchange.publish.basic status: ACTIVE
bundlename: com.openexchange.publish status: ACTIVE
bundlename: com.openexchange.publish.json status: ACTIVE
bundlename: com.openexchange.publish.microformats status: ACTIVE
bundlename: com.openexchange.publish.online.infostore status: ACTIVE
bundlename: com.openexchange.push.udp status: ACTIVE
bundlename: com.openexchange.resource.managerequest status: ACTIVE
bundlename: com.openexchange.server status: ACTIVE
bundlename: com.openexchange.sessiond status: ACTIVE
bundlename: com.openexchange.smtp status: ACTIVE
bundlename: com.openexchange.spamhandler.default status: ACTIVE
bundlename: com.openexchange.sql status: ACTIVE
bundlename: com.openexchange.subscribe.crawler status: RESOLVED
bundlename: com.openexchange.subscribe status: ACTIVE
bundlename: com.openexchange.subscribe.json status: ACTIVE
bundlename: com.openexchange.subscribe.microformats status: ACTIVE
bundlename: com.openexchange.templating status: RESOLVED
bundlename: com.openexchange.timer status: ACTIVE
bundlename: com.openexchange.unifiedinbox status: ACTIVE
bundlename: com.openexchange.xerces.sun status: ACTIVE
bundlename: com.openexchange.xml status: ACTIVE
bundlename: javax.activation status: ACTIVE
bundlename: javax.servlet status: ACTIVE
bundlename: net.freeutils.jcharset status: ACTIVE
bundlename: org.apache.commons.cli status: ACTIVE
bundlename: org.apache.commons.lang status: ACTIVE
bundlename: org.apache.commons.logging status: ACTIVE
bundlename: org.eclipse.equinox.event status: ACTIVE
bundlename: org.eclipse.osgi.services status: ACTIVE

Thanks!

[Martin Heiland]

Thanks for the information. Could you please check the permissions of /opt/open-xchange/etc/groupware/osgi/?
It seems like the groupware was once started using the script at sbin/ instead of using the init.d script.

Permissions should look like this:

drwxr-xr-x 4 open-xchange open-xchange  4096 2009-10-20 09:23 .
drwxr-xr-x 7 root         root          4096 2009-10-20 12:13 ..
drwxr-xr-x 2 open-xchange open-xchange 12288 2009-10-20 09:22 bundle.d
-rw-r--r-- 1 open-xchange open-xchange 11626 2009-10-20 09:23 config.ini
-rw-r--r-- 1 root         root          3061 2009-09-23 15:30 config.ini.template
drwx--x--x 4 open-xchange open-xchange  4096 2009-10-20 09:23 org.eclipse.osgi

If they are different, please run

chown -R open-xchange:open-xchange  /opt/open-xchange/etc/groupware/osgi/

Also check for permissions of /var/log/open-xchange

Greetings

[ox_newbie]

permissions of /opt/open-xchange/etc/groupware/osgi/:

total 20
drwxr-xr-x 2 open-xchange open-xchange 4096 Sep 28 18:33 bundle.d
-rw-r--r-- 1 open-xchange open-xchange 8144 Oct 22 01:28 config.ini
-rw-r--r-- 1 open-xchange open-xchange 3061 Sep 14 13:51 config.ini.template
drwx--x--x 4 open-xchange open-xchange 4096 Oct 21 23:27 org.eclipse

It was correct! where does that problem come?

[Martin Heiland]

Does it work after restarting the groupware service? What was the status before? Have you checked the status of the log directory?

[ox_newbie]

Thanks for ur supporting!

The Problem has been fixed!!!

[Martin Heiland]

Okay nice