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Problem communication Mail server-OX

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  • Problem communication Mail server-OX

    Hello;
    I have a problem while operating Open-Xchange below is the error message
    "com.openexchange.exception.OXException: MSG-1016 Categories=SERVICE_DOWN Message='Connection was refused or timed out while attempting to connect to remote server XX.XX.XX.XX for user user.'"
    For more detail OX version:
    open-xchange-7.10.6-33_35.1.noarch
    Mail server: cyrus-imapd-2.4.17-15
    Authentication: LDAP
    I would be grateful if you could help me
    thanks in advance
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