Login error

[SantaClaus]

When I'm trying to login to the open-xchange server, I get a login error with the following message:
"Login failed. Please check your user name and password and try again"
Before the login error, the login reach 10% and then the error occour.

I have followed the installation guide:

http://www.open-xchange.com/wiki/index.php?title=Open-Xchange-Integration-SLES11

I have no errors, when running oxldapsync.


I'm using open-xchange 6.14 on a openSuse 11.1.

Java version:

pluto:~ # java -version
java version "1.5.0_22"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_22-b03)
Java HotSpot(TM) Client VM (build 1.5.0_22-b03, mixed mode)

Installed pakages:

pluto:~ # rpm -qa | grep open-xchange
open-xchange-online-help-fr-6.14.0.0-5_5.1
open-xchange-common-6.14.0.0-6_6.1
open-xchange-xml-6.14.0.0-6_6.1
open-xchange-conversion-6.14.0.0-6_6.1
open-xchange-configjump-generic-6.14.0.0-6_6.1
open-xchange-sessiond-6.14.0.0-6_6.1
open-xchange-mailfilter-6.14.0.0-6_6.1
open-xchange-easylogin-6.14.0.0-6_6.1
open-xchange-subscribe-6.14.0.0-6_6.1
open-xchange-admin-doc-6.14.0.0-6_6.1
open-xchange-charset-6.14.0.0-6_6.1
open-xchange-management-6.14.0.0-6_6.1
open-xchange-spamhandler-default-6.14.0.0-6_6.1
open-xchange-resource-managerequest-6.14.0.0-6_6.1
open-xchange-contactcollector-6.14.0.0-6_6.1
open-xchange-6.14.0.0-6_6.1
open-xchange-admin-plugin-hosting-6.14.0.0-6_6.1
open-xchange-gui-6.14.0.0-6_6.1
open-xchange-online-help-de-6.14.0.0-5_5.1
open-xchange-admin-plugin-hosting-client-6.14.0.0-6_6.1
open-xchange-xerces-sun-6.14.0.0-6_6.1
open-xchange-genconf-6.14.0.0-6_6.1
open-xchange-dataretention-6.14.0.0-6_6.1
open-xchange-templating-6.14.0.0-6_6.1
open-xchange-dataretention-csv-6.14.0.0-6_6.1
open-xchange-threadpool-6.14.0.0-6_6.1
open-xchange-cache-6.14.0.0-6_6.1
open-xchange-unifiedinbox-6.14.0.0-6_6.1
open-xchange-passwordchange-servlet-6.14.0.0-6_6.1
open-xchange-smtp-6.14.0.0-6_6.1
open-xchange-group-managerequest-6.14.0.0-6_6.1
open-xchange-conversion-servlet-6.14.0.0-6_6.1
open-xchange-authentication-imap-6.14.0.0-6_6.1
open-xchange-admin-plugin-hosting-lib-6.14.0.0-6_6.1
open-xchange-publish-microformats-6.14.0.0-6_6.1
open-xchange-admin-6.14.0.0-6_6.1
open-xchange-xerces-ibm-6.14.0.0-6_6.1
open-xchange-online-help-en-6.14.0.0-5_5.1
open-xchange-activation-1.1.1-17_19.1
open-xchange-admin-plugin-hosting-doc-6.14.0.0-6_6.1
open-xchange-global-6.14.0.0-6_6.1
open-xchange-publish-6.14.0.0-6_6.1
open-xchange-configread-6.14.0.0-6_6.1
open-xchange-monitoring-6.14.0.0-6_6.1
open-xchange-user-json-6.14.0.0-6_6.1
open-xchange-pop3-6.14.0.0-6_6.1
open-xchange-imap-6.14.0.0-6_6.1
open-xchange-gui-wizard-plugin-6.14.0.0-5_5.1
open-xchange-data-conversion-ical4j-6.14.0.0-6_6.1
open-xchange-calendar-6.14.0.0-6_6.1
open-xchange-publish-basic-6.14.0.0-6_6.1
open-xchange-publish-json-6.14.0.0-6_6.1
open-xchange-configjump-generic-gui-6.14.0.0-6_6.1
open-xchange-admin-client-6.14.0.0-6_6.1
open-xchange-i18n-6.14.0.0-6_6.1
open-xchange-control-6.14.0.0-6_6.1
open-xchange-settings-extensions-6.14.0.0-6_6.1
open-xchange-push-udp-6.14.0.0-6_6.1
open-xchange-calendar-printing-6.14.0.0-6_6.1
open-xchange-subscribe-json-6.14.0.0-6_6.1
open-xchange-report-client-6.14.0.0-6_6.1
open-xchange-gui-wizard-plugin-gui-6.14.0.0-5_5.1
open-xchange-jcharset-1.3.0-17_50.1
open-xchange-sql-6.14.0.0-6_6.1
open-xchange-crypto-6.14.0.0-6_6.1
open-xchange-conversion-engine-6.14.0.0-6_6.1
open-xchange-server-6.14.0.0-6_6.1
open-xchange-passwordchange-database-6.14.0.0-6_6.1
open-xchange-genconf-mysql-6.14.0.0-6_6.1
open-xchange-admin-lib-6.14.0.0-6_6.1
open-xchange-publish-infostore-online-6.14.0.0-6_6.1

List of bundles:

pluto:~ # /opt/open-xchange/sbin/listbundles
bundlename: org.eclipse.osgi status: ACTIVE
bundlename: com.openexchange.authentication.imap status: ACTIVE
bundlename: com.openexchange.caching status: ACTIVE
bundlename: com.openexchange.calendar status: ACTIVE
bundlename: com.openexchange.calendar.printing status: ACTIVE
bundlename: com.openexchange.charset status: ACTIVE
bundlename: com.openexchange.common status: ACTIVE
bundlename: com.openexchange.configjump.generic status: ACTIVE
bundlename: com.openexchange.configread status: ACTIVE
bundlename: com.openexchange.contactcollector status: ACTIVE
bundlename: com.openexchange.control status: ACTIVE
bundlename: com.openexchange.conversion.engine status: ACTIVE
bundlename: com.openexchange.conversion status: ACTIVE
bundlename: com.openexchange.conversion.servlet status: ACTIVE
bundlename: com.openexchange.crypto status: ACTIVE
bundlename: com.openexchange.data.conversion.ical.ical4j status: ACTIVE
bundlename: com.openexchange.dataretention.csv status: ACTIVE
bundlename: com.openexchange.dataretention status: ACTIVE
bundlename: com.openexchange.datatypes.genericonf status: ACTIVE
bundlename: com.openexchange.datatypes.genericonf.storage status: ACTIVE
bundlename: com.openexchange.easylogin status: ACTIVE
bundlename: com.openexchange.global status: ACTIVE
bundlename: com.openexchange.group.managerequest status: ACTIVE
bundlename: com.openexchange.groupware.settings.extensions status: ACTIVE
bundlename: com.openexchange.i18n status: ACTIVE
bundlename: com.openexchange.imap status: ACTIVE
bundlename: com.openexchange.mail.filter status: ACTIVE
bundlename: com.openexchange.management status: ACTIVE
bundlename: com.openexchange.monitoring status: ACTIVE
bundlename: com.openexchange.passwordchange.database status: ACTIVE
bundlename: com.openexchange.passwordchange.servlet status: ACTIVE
bundlename: com.openexchange.pop3 status: ACTIVE
bundlename: com.openexchange.publish.basic status: ACTIVE
bundlename: com.openexchange.publish status: ACTIVE
bundlename: com.openexchange.publish.json status: ACTIVE
bundlename: com.openexchange.publish.microformats status: ACTIVE
bundlename: com.openexchange.publish.online.infostore status: ACTIVE
bundlename: com.openexchange.push.udp status: ACTIVE
bundlename: com.openexchange.resource.managerequest status: ACTIVE
bundlename: com.openexchange.server status: ACTIVE
bundlename: com.openexchange.sessiond status: ACTIVE
bundlename: com.openexchange.smtp status: ACTIVE
bundlename: com.openexchange.spamhandler.default status: ACTIVE
bundlename: com.openexchange.sql status: ACTIVE
bundlename: com.openexchange.subscribe.crawler status: ACTIVE
bundlename: com.openexchange.subscribe status: ACTIVE
bundlename: com.openexchange.subscribe.json status: ACTIVE
bundlename: com.openexchange.subscribe.microformats status: ACTIVE
bundlename: com.openexchange.templating status: ACTIVE
bundlename: com.openexchange.threadpool status: ACTIVE
bundlename: com.openexchange.unifiedinbox status: ACTIVE
bundlename: com.openexchange.user.json status: ACTIVE
bundlename: com.openexchange.xerces.sun status: ACTIVE
bundlename: com.openexchange.xml status: ACTIVE
bundlename: javax.activation status: ACTIVE
bundlename: javax.servlet status: ACTIVE
bundlename: net.freeutils.jcharset status: ACTIVE
bundlename: org.apache.commons.cli status: ACTIVE
bundlename: org.apache.commons.lang status: ACTIVE
bundlename: org.apache.commons.logging status: ACTIVE
bundlename: org.eclipse.equinox.event status: ACTIVE
bundlename: org.eclipse.osgi.services status: ACTIVE

List of running Open-Xchange Server processes:

pluto:~ # ps axf | grep open-xchange
16119 ? Sl 1:53 /usr/bin/java -Xms100m -Xmx100m -XX:+UseConcMarkSweepGC -XX:NewSize=50m -XX:MaxNewSize=50m -XX:SurvivorRatio=6 -Dopenexchange.propdir=/opt/open-xchange/etc/admindaemon -Dopenexchange.propdir2=/opt/open-xchange/etc/common -Dconfigdir=/opt/open-xchange/etc/admindaemon -Djava.util.logging.config.file=/opt/open-xchange/etc/admindaemon/file-logging.properties -Duser.timezone=GMT -Dlibdir=/opt/open-xchange/bundles/com.openexchange.common/lib -jar /opt/open-xchange/bundles/org.eclipse.osgi_3.3.0.v20070530.jar -configuration file:/opt/open-xchange/etc/admindaemon/osgi/
16428 ? S 0:00 su -s /bin/bash open-xchange -c /opt/open-xchange/sbin/open-xchange-groupware
16432 ? Sl 1:58 \_ /usr/bin/java -Xms512m -Xmx512m -XX:+UseConcMarkSweepGC -XX:NewSize=256m -XX:MaxNewSize=256m -XX:SurvivorRatio=6 -Djava.awt.headless=true -Dopenexchange.propdir=/opt/open-xchange/etc/groupware -Dopenexchange.propdir2=/opt/open-xchange/etc/common -Djava.util.logging.config.file=/opt/open-xchange/etc/groupware/file-logging.properties -jar /opt/open-xchange/bundles/org.eclipse.osgi_3.3.0.v20070530.jar -configuration file:/opt/open-xchange/etc/groupware/osgi
25750 pts/3 S+ 0:00 \_ grep open-xchange


Log file for login:

terminal: tail -f -n200 /var/log/open-xchange/open-xchange.log.0


Feb 10, 2010 12:30:06 PM com.openexchange.control.internal.GeneralControl list
INFO: control command: list
Feb 10, 2010 12:34:10 PM com.openexchange.authentication.imap.impl.IMAPAuth entication handleLoginInfo
INFO: Authentication error on host localhost:143 for user postmaster
javax.mail.AuthenticationFailedException: generic failure
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPSt ore.java:606)
at javax.mail.Service.connect(Service.java:291)
at com.openexchange.authentication.imap.impl.IMAPAuth entication.handleLoginInfo(IMAPAuthentication.java :319)
at com.openexchange.authentication.service.Authentica tion.login(Authentication.java:92)
at com.openexchange.login.internal.LoginPerformer.doL ogin(LoginPerformer.java:136)
at com.openexchange.ajax.Login.doGet(Login.java:147)
at com.openexchange.ajax.Login.doPost(Login.java:398)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:616)
at com.openexchange.ajax.AJAXServlet.service(AJAXServ let.java:373)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:689)
at com.openexchange.ajp13.najp.AJPv13RequestHandlerIm pl.doServletService(AJPv13RequestHandlerImpl.java: 459)
at com.openexchange.ajp13.AJPv13Request.response(AJPv 13Request.java:128)
at com.openexchange.ajp13.najp.AJPv13RequestHandlerIm pl.createResponse(AJPv13RequestHandlerImpl.java:30 2)
at com.openexchange.ajp13.najp.AJPv13ConnectionImpl.c reateResponse(AJPv13ConnectionImpl.java:189)
at com.openexchange.ajp13.najp.AJPv13Task.call(AJPv13 Task.java:346)
at java.util.concurrent.FutureTask$Sync.innerRun(Futu reTask.java:334)
at java.util.concurrent.FutureTask.run(FutureTask.jav a:166)
at com.openexchange.threadpool.internal.CustomThreadP oolExecutor$Worker.runTask(CustomThreadPoolExecuto r.java:735)
at com.openexchange.threadpool.internal.CustomThreadP oolExecutor$Worker.run(CustomThreadPoolExecutor.ja va:761)
at java.lang.Thread.run(Thread.java:636)

[Martin Heiland]

Hi,

are you sure that you want to authenticate against IMAP? You've the corresponding bundle installed... probably you want to authenticate against the database, or even ldap?

Greetings

[SantaClaus]

Thanks for your reply, changed open-xchange-authentication-imap to open-xchange-authentication-ldap, and also changed ldapauth.properties, and now i'm able to login.

But trying to access e-mail gives me this error:

Unable to establish a connection to the E-Mail server. Possible reasons: the mail server is (temporarily) down or there are network connection problems. To prevent further errors the module has been disabled. Please contact your administrator.

I know it's probably a cyrus, postfix and ldap error. Hope you can give me a link to a guide or something.

Thanks again.