Error-Messages "12030: unknown" and "12031: unknown" in OX-GUI

[christoph-ukk]

Minimum one of our users sometimes gets the mentioned error-messages in his OX-GUI while he is doing nothing in OX, only having it open in the background.
In the server-logs i cannot find corresponding log-entries.
What do these error-codes mean?
The handling of OX is not affected for the user, as he says.

[Martin Heiland]

Hi,

i suspect the user works with Microsoft Windows. Those codes look like error codes thrown by the network stack (wininet)

These are the relevant error codes:

ERROR_INTERNET_CONNECTION_ABORTED
    12030
    The connection with the server has been terminated.

ERROR_INTERNET_CONNECTION_RESET
    12031
    The connection with the server has been reset.

I'm afraid the OX GUI cannot fix the network. Maybe some temporary routing/switching/firewall issues or? We experienced such issues with "desktop firewall" products that hook into the network stream as well.

Greetings

[christoph-ukk]

Thanks for your feedback. You are right, Windows-OS with IE8. With the error-code-explanation I know where to start searching.