problem synchronizing calendar on iPhone

[friess]

Hello,

Since the install of the last version of the Open-Xchange Server USM Bundle (version 6.18.2.0-14) & Open-Xchange OXTender for Business Mobility (version 6.18.2.0-15) I'm failing to properly create and synchronize an EAS account with OX on an iPhone. The version of iOS used is 4.2.1.

- The account is created on the iPhone.
- Contacts are properly synchronized (so the iPhone can connect to the server)
- No Open-Xchange calendar is visible on the iPhone
- On the server I get a bunch of error messages when going to the calendar section on the iPhone:

SEVERE: 1:44:hainque:EAS:Appl86834A9SY7K OX server returned error
400015: com.openexchange.usm.api.exceptions.OXCommunicationException: OX server returned error, json-error={"code":"MSG-1031","error_id":"594792962-193179","category":8,"error_params":["A289 NO [ALERT] STATUS failed"],"error":"Error processing mail server response. The administrator has been informed."}
        at com.openexchange.usm.contenttypes.util.AbstractTransferHandler.checkResult(AbstractTransferHandler.java:459)
        at com.openexchange.usm.contenttypes.util.AbstractTransferHandler.getListOfResults(AbstractTransferHandler.java:348)
        at com.openexchange.usm.contenttypes.util.AbstractTransferHandler.performActionAndCheckRights(AbstractTransferHandler.java:563)
        at com.openexchange.usm.contenttypes.folder.impl.FolderContentTypeTransferHandlerImpl.readFolderContent(FolderContentTypeTransferHandlerImpl.java:89)
        at com.openexchange.usm.session.sync.FolderHierarchyStorage.addToFolderSet(FolderHierarchyStorage.java:124)
        at com.openexchange.usm.session.sync.FolderHierarchyStorage.getCurrentServerData(FolderHierarchyStorage.java:94)
        at com.openexchange.usm.session.sync.BaseContentSyncer.getCurrentOrCachedServerData(BaseContentSyncer.java:108)
        at com.openexchange.usm.session.sync.SlowContentSyncer.syncWithServer(SlowContentSyncer.java:84)
        at com.openexchange.usm.session.impl.SessionImpl.syncFoldersWithServer(SessionImpl.java:346)
        at com.openexchange.usm.eas.delegate.folder.FolderSyncDelegate.handleRequest(FolderSyncDelegate.java:54)
        at com.openexchange.usm.eas.delegate.BaseXMLDelegate.handleRequest(BaseXMLDelegate.java:96)
        at com.openexchange.usm.eas.servlet.EASServlet.handleRequest(EASServlet.java:471)
        at com.openexchange.usm.eas.servlet.EASServlet.doPost(EASServlet.java:358)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:616)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
        at com.openexchange.ajp13.najp.AJPv13RequestHandlerImpl.doServletService(AJPv13RequestHandlerImpl.java:517)
        at com.openexchange.ajp13.AJPv13Request.response(AJPv13Request.java:129)
        at com.openexchange.ajp13.najp.AJPv13RequestHandlerImpl.createResponse(AJPv13RequestHandlerImpl.java:329)
        at com.openexchange.ajp13.najp.AJPv13ConnectionImpl.createResponse(AJPv13ConnectionImpl.java:235)
        at com.openexchange.ajp13.najp.AJPv13Task.call(AJPv13Task.java:352)
        at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:269)
        at java.util.concurrent.FutureTask.run(FutureTask.java:123)
        at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.runTask(CustomThreadPoolExecutor.java:750)
        at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.run(CustomThreadPoolExecutor.java:776)
        at java.lang.Thread.run(Thread.java:595)

Any idea where this problem is coming from? Server configuration or problem in OX?

Thanks in advance for your help.

Best regards,

Michaël

[Martin Heiland]

Hi Michaël,

the error message is thrown by your IMAP Server "A289 NO [ALERT] STATUS failed"],"error":"Error processing mail server response. The administrator has been informed."
I guess there is more info at the IMAP log files. However, i am not sure if this is related to your calendaring problems.

Greetings

[friess]

Hi Martin,

Thank you for your answer. I confirm that there was an issue related to IMAP. It looks like the latest version of OX is stricter on the messages it receives from the IMAP server.

The issue came from an directory that was not properly setup. The imap server reported an error when OX tried to access email, but it looks like the error was ignored by OX... and everything was working fine.

Now, OX reports this error message (now visible by users on the web interface), and this seems to make the sync with the iPhone fail. When faulty directory is removed, the sync suddenly works.

Michaël