one user has no access to mails via webGUI

[steini]

hi,
i have the currious problem, that exactly ONE user can not access emails. Logon to webgui works, access to calendar, tasks .. also. Even startpage shows emails. But nothing happens after a klick onto email icon. The following error appears in log during this user login. Nothing was changed to this user, except she got an iphone (the device itself was already used by another user before).

Another interesting hint: if i try to create a new filter action, the following error appears:
1.05.2011 19:13: Warnung: Die gewählte Filterregel zeigt auf einen unbekannten Ordner 'default0/INBOX'.

Imap in general seems to work, because access via e.g. evolution or thunderbird works!
Any hints?

Best regards
Horst


we use:
GUI Version: 6.20.0 Rev11
Server Version: 6.20.0-Rev11

Following error appears during login:

INFO: Login:chauser IP:192.168.17.218 AuthID:5a04c338-87c9-4f43-bde4-13d3d72d0000 Agent:Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/534.24 (KHTML, like Gecko) Ubuntu/10.10 Chromium/11.0.696.71 Chrome/11.0.696.71 Safari/534.24 Client:com.openexchange.ox.gui.dhtml(6.20.0 Rev11) Interface:HTTP_JSON Context:1(1,defaultcontext) User:80(chauser) Session:464762976a6c49cd88d8e247d89a0b73 Random:f085f1da5b3b47f8ab5e59403ef28611
May 31, 2011 7:57:17 PM com.openexchange.push.imapidle.ImapIdlePushListene r checkNewMail
INFO: starting IDLE for Context: 1, Login: chauser
May 31, 2011 7:57:17 PM com.openexchange.tools.exceptions.DefaultLoggingLo gic codeError
SEVERE: Coding Error: MSG-1031 Category=8 Message=Error processing mail server response. The administrator has been informed. exceptionID=-579547285-53775
MSG-1031 Category=8 Message=Error processing mail server response. The administrator has been informed. exceptionID=-579547285-53775
at com.openexchange.folderstorage.mail.MailFolderStor age.getFolder(MailFolderStorage.java:649)
at com.openexchange.folderstorage.cache.CacheFolderSt orage.loadFolder(CacheFolderStorage.java:1123)
at com.openexchange.folderstorage.cache.CacheFolderSt orage.getFolder(CacheFolderStorage.java:706)
at com.openexchange.folderstorage.cache.CacheFolderSt orage.getFolder(CacheFolderStorage.java:688)
at com.openexchange.folderstorage.internal.performers .GetPerformer.doGet(GetPerformer.java:130)
at com.openexchange.folderstorage.internal.FolderServ iceImpl.getFolder(FolderServiceImpl.java:161)
at com.openexchange.folder.json.actions.GetAction.per form(GetAction.java:105)
at com.openexchange.ajax.requesthandler.MultipleAdapt er.performRequest(MultipleAdapter.java:107)
at com.openexchange.ajax.Multiple.doAction(Multiple.j ava:214)
at com.openexchange.ajax.Multiple.parseActionElement( Multiple.java:173)
at com.openexchange.ajax.Multiple.doPut(Multiple.java :125)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:619)
at com.openexchange.ajax.AJAXServlet.service(AJAXServ let.java:413)
at com.openexchange.ajax.SessionServlet.service(Sessi onServlet.java:219)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:689)
at com.openexchange.ajp13.najp.AJPv13RequestHandlerIm pl.doServletService(AJPv13RequestHandlerImpl.java: 523)
at com.openexchange.ajp13.AJPv13Request.response(AJPv 13Request.java:134)
at com.openexchange.ajp13.najp.AJPv13RequestHandlerIm pl.createResponse(AJPv13RequestHandlerImpl.java:33 5)
at com.openexchange.ajp13.najp.AJPv13ConnectionImpl.c reateResponse(AJPv13ConnectionImpl.java:227)
at com.openexchange.ajp13.najp.AJPv13Task.call(AJPv13 Task.java:352)
at java.util.concurrent.FutureTask$Sync.innerRun(Futu reTask.java:269)
at java.util.concurrent.FutureTask.run(FutureTask.jav a:123)
at com.openexchange.threadpool.internal.CustomThreadP oolExecutor$Worker.runTask(CustomThreadPoolExecuto r.java:750)
at com.openexchange.threadpool.internal.CustomThreadP oolExecutor$Worker.run(CustomThreadPoolExecutor.ja va:776)
at java.lang.Thread.run(Thread.java:595)
Caused by: MSG-1031 Category=8 Message=Error processing mail server response. The administrator has been informed. exceptionID=-579547285-53774
at com.openexchange.mail.mime.MIMEMailException.handl eMessagingException(MIMEMailException.java:625)
at com.openexchange.mail.mime.MIMEMailException.handl eMessagingException(MIMEMailException.java:387)
at com.openexchange.mail.mime.MIMEMailException.handl eMessagingException(MIMEMailException.java:376)
at com.openexchange.imap.converters.IMAPFolderConvert er.convertFolder(IMAPFolderConverter.java:447)
at com.openexchange.imap.cache.FolderCache.loadFolder (FolderCache.java:278)
at com.openexchange.imap.cache.FolderCache.getCachedF older(FolderCache.java:233)
at com.openexchange.imap.cache.FolderCache.getCachedF older(FolderCache.java:173)
at com.openexchange.imap.IMAPFolderStorage.getFolder( IMAPFolderStorage.java:381)
at com.openexchange.folderstorage.mail.MailFolderStor age.getMailFolder(MailFolderStorage.java:674)
at com.openexchange.folderstorage.mail.MailFolderStor age.getFolder(MailFolderStorage.java:598)
... 24 more
Caused by: javax.mail.MessagingException: A20 NO System I/O error;
nested exception is:
com.sun.mail.iap.CommandFailedException: A20 NO System I/O error
at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder. java:2602)
at com.openexchange.imap.IMAPCommandsCollection.getSt atus(IMAPCommandsCollection.java:412)
at com.openexchange.imap.converters.IMAPFolderConvert er.convertFolder(IMAPFolderConverter.java:408)
... 30 more
Caused by: com.sun.mail.iap.CommandFailedException: A20 NO System I/O error
at com.sun.mail.iap.Protocol.handleResult(Protocol.ja va:340)
at com.openexchange.imap.IMAPCommandsCollection$7.doC ommand(IMAPCommandsCollection.java:471)
at com.sun.mail.imap.IMAPFolder.doProtocolCommand(IMA PFolder.java:2657)
at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder. java:2597)
... 32 more[/SIZE][/SIZE]

[Martin Heiland]

Hi,

the error message at the OX log is based on a error message returned by the IMAP Server: "NO System I/O error". OX passes this message through but there is not much we can do if the underlying system reports an I/O error. Perhaps checking the IMAP log files might help here.

Greetings

[steini]

hi martin,
thank you, but access with an imap client like evolution works here - and on web portalpage emails are visible and viewable (rights hand mouse over).

Any idea?

[steini]

hello,

just for info:

fixed this problem - i dont know why, but the user's xxxx.seen file was corrupt (size of about 5GB); deleted it and after login to web gui cyrus created a new one and logon works also for OX Webgui. Only drawback is that all read/unread information was lost.

regards