E-mail module is not active - Debian 6

[maneta]

Hello.

Im installing OX6 SE on my Debian 6 and I found a very troubling matter.

I've installed previsouly to OX6 SE, Postfix/Dovecot/Apache2/sasl following the following documentation:

http://www.isalo.org/wiki.debian-fr/..._et_des_quotas


Everything seems to work fine.

Afterwards I've installed OX6 using your documentation:

http://oxpedia.org/wiki/index.php?title=Open-Xchange_Installation_Guide_for_Debian_6.0

While connecting to my ox interface I see a popup message on the right hight corner saying "The E-mail module is not available".

My file /etc/postfix/sasl/smtpd.conf shows

pwcheck_method: saslauthd
mech_list: PLAIN LOGIN
auxprop_plugin: rimap

On /etc/postfix/main.cf i have the following lines

smtpd_sasl_auth_enable = yes
smtpd_sasl_security_options = noanonymous

And I still get this error

 MSG-1000 Categories=PERMISSION_DENIED Message='There was an issue in authenticating your E-Mail password. This may be due to a recent password change. To continue please log out now and then log back in with your most current password. (server=127.0.0.1 | user=testuser)' exceptionID=-1322285284-790
MSG-1000 Categories=PERMISSION_DENIED Message='There was an issue in authenticating your E-Mail password. This may be due to a recent password change. To continue please log out now and then log back in with your most current password. (server=127.0.0.1 | user=testuser)' exceptionID=-1322285284-790
	at com.openexchange.mail.mime.MimeMailExceptionCode.create(MimeMailExceptionCode.java:345)
	at com.openexchange.mail.mime.MimeMailException.handleMessagingException(MimeMailException.java:163)
	at com.openexchange.imap.IMAPAccess.connectInternal(IMAPAccess.java:952)
	at com.openexchange.mail.api.MailAccess.connect0(MailAccess.java:620)
	at com.openexchange.mail.api.MailAccess.connect(MailAccess.java:553)
	at com.openexchange.folderstorage.mail.MailFolderStorage.getFolder(MailFolderStorage.java:737)
	at com.openexchange.folderstorage.mail.MailFolderStorage.getFolder(MailFolderStorage.java:692)
	at com.openexchange.folderstorage.cache.CacheFolderStorage.loadFolder(CacheFolderStorage.java:1734)
	at com.openexchange.folderstorage.cache.CacheFolderStorage.loadFolder(CacheFolderStorage.java:1724)
	at com.openexchange.folderstorage.cache.CacheFolderStorage.getFolder(CacheFolderStorage.java:1157)
	at com.openexchange.folderstorage.cache.CacheFolderStorage.getFolder(CacheFolderStorage.java:1134)
	at com.openexchange.folderstorage.outlook.OutlookFolderStorage.getFolder(OutlookFolderStorage.java:1070)
	at com.openexchange.folderstorage.cache.CacheFolderStorage.loadFolder(CacheFolderStorage.java:1734)
	at com.openexchange.folderstorage.cache.CacheFolderStorage.loadFolder(CacheFolderStorage.java:1724)
	at com.openexchange.folderstorage.cache.CacheFolderStorage.getFolder(CacheFolderStorage.java:1157)
	at com.openexchange.folderstorage.cache.CacheFolderStorage.getFolder(CacheFolderStorage.java:1134)
	at com.openexchange.folderstorage.internal.performers.GetPerformer.doGet(GetPerformer.java:132)
	at com.openexchange.folderstorage.internal.FolderServiceImpl.getFolder(FolderServiceImpl.java:179)
	at com.openexchange.folder.json.actions.GetAction.perform(GetAction.java:115)
	at com.openexchange.ajax.requesthandler.DefaultDispatcher.perform(DefaultDispatcher.java:190)
	at com.openexchange.ajax.Multiple.doAction(Multiple.java:266)
	at com.openexchange.ajax.Multiple.parseActionElement(Multiple.java:192)
	at com.openexchange.ajax.Multiple.doPut(Multiple.java:139)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:730)
	at com.openexchange.ajax.AJAXServlet.service(AJAXServlet.java:475)
	at com.openexchange.ajax.SessionServlet.service(SessionServlet.java:296)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at com.openexchange.ajp13.coyote.AjpProcessor.process(AjpProcessor.java:908)
	at com.openexchange.ajp13.coyote.sockethandler.CoyoteTask.call(CoyoteTask.java:185)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
	at java.util.concurrent.FutureTask.run(FutureTask.java:166)
	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.runTask(CustomThreadPoolExecutor.java:798)
	at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.run(CustomThreadPoolExecutor.java:825)
	at java.lang.Thread.run(Thread.java:636)
Caused by: javax.mail.AuthenticationFailedException: [AUTHENTICATIONFAILED] Authentication failed.
	at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:782)
	at javax.mail.Service.connect(Service.java:295)
	at com.openexchange.imap.IMAPAccess.connectIMAPStore(IMAPAccess.java:1047)
	at com.openexchange.imap.IMAPAccess.connectIMAPStore(IMAPAccess.java:978)
	at com.openexchange.imap.IMAPAccess.connectInternal(IMAPAccess.java:880)
	... 31 more

And postfix reports

Jan  8 16:37:30 ox dovecot: imap-login: Disconnected (no auth attempts): rip=127.0.0.1, lip=127.0.0.1, secured
Jan  8 16:37:32 ox dovecot: imap-login: Disconnected (auth failed, 1 attempts): user=<testuser>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS

I already searched the forum and google, found one post with a similar problem in which a file /etc/pam.d/smtp was missing.

I do not have that file nor doesn't work by creating it blank.

Thanks already in advance for any help,
maneta

[Martin Heiland]

Hi,

the issue is quite obvious - the access data for your Dovecot IMAP mailbox are not correctly configured for that OX account. Postfix' configuration has nothing to do with this since it only handles SMTP.

Greetings
Martin