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Hello!
At work, we use 1and1 servers for e-mail. 1and1 servers seem to use OX 6.22.2 Rev7 to manage e-mail, contacts and colaborative calendar.
Starting some days ago, some users let me know that they are having problem when adding group dates to the calendar. The obvious first step was to contact the provider to find out how to solve the problem, but the support people seemed to know even less about the system they are offering support for than I do.
That's why I'm posting in this forum.
The problem these users report is that, when you add users to the event, some of them are displayed as dot dot dot (see attachment). When some other user modifies the event, even by just confirming attendance, the "ellipsed" users are removed from the event. This happens even if the users that confirm attendance are the one displayed as dot dot dot. Some times, even the organizer is removed from the event.
To make it even weirder, the "dot dot dot" user details are properly displayed in the popup that appears when the cursor hovers the event for a while in the calendar grid.
Am I doing anything wrong? Or is that just the expected behaviour and there is something I am missing? Any indication on how to use it properly is appreciated, since it's highly unproductive for the users at work that they can't trust any event they have in their calendar wont suddenly disappear.
At work, we use 1and1 servers for e-mail. 1and1 servers seem to use OX 6.22.2 Rev7 to manage e-mail, contacts and colaborative calendar.
Starting some days ago, some users let me know that they are having problem when adding group dates to the calendar. The obvious first step was to contact the provider to find out how to solve the problem, but the support people seemed to know even less about the system they are offering support for than I do.
That's why I'm posting in this forum.
The problem these users report is that, when you add users to the event, some of them are displayed as dot dot dot (see attachment). When some other user modifies the event, even by just confirming attendance, the "ellipsed" users are removed from the event. This happens even if the users that confirm attendance are the one displayed as dot dot dot. Some times, even the organizer is removed from the event.
To make it even weirder, the "dot dot dot" user details are properly displayed in the popup that appears when the cursor hovers the event for a while in the calendar grid.
Am I doing anything wrong? Or is that just the expected behaviour and there is something I am missing? Any indication on how to use it properly is appreciated, since it's highly unproductive for the users at work that they can't trust any event they have in their calendar wont suddenly disappear.
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