Open Exchange Document Converter failed to start

[garybsimon]

Hi there,

I have a little problem with our Document Converter Service.
We got the following error when get the status of the service.

open-xchange-documentconverter-server.service
Loaded: loaded (/lib/systemd/system/open-xchange-documentconverter-server.service; enabled; vendor preset: enabled)
Drop-In: /etc/systemd/system/open-xchange-documentconverter-server.service.d
└─limits.conf
Active: failed (Result: exit-code) since Tue 2018-07-24 10:33:18 CEST; 6s ago
Process: 7621 ExecStart=/opt/open-xchange/documentconverter/sbin/open-xchange-documentconverter (code=exited, status=1/FAILURE)
Main PID: 7621 (code=exited, status=1/FAILURE)

Jul 24 10:33:18 ox systemd[1]: Started open-xchange-documentconverter-server.service.
Jul 24 10:33:18 ox systemd[1]: open-xchange-documentconverter-server.service: Main process exited, code=exited, status=1/FAILURE
Jul 24 10:33:18 ox systemd[1]: open-xchange-documentconverter-server.service: Unit entered failed state.
Jul 24 10:33:18 ox systemd[1]: open-xchange-documentconverter-server.service: Failed with result 'exit-code'.

What is the cause?
How can we check the error cause?

Please let me know.

b.r.: Gary

[Wolfgang Rosenauer]

Hi,

have a look at the logfiles under
/var/log/open-xchange/documentconverter