OXtender for Outlook not connecting to server

[friess]

Hello,

I have the following setup:

* server side
- Open-Xchange Server Edition - Build: 6.8.1-6812, 2009-04-14
- installed on Debian Etch with latest updates
- reachable through https, port 443

* client side
- Windows Vista Ultimate SP2
- Outlook 2007 SP2
- OXtender for Outlook version 6.2.0.29

I successfully connect to my server on https://server.example.com.

OXtender for Outlook installed properly. When opening Outlook for the first time after installing OXtender, I get the OXtender setup page to enter serveur URL, login and password.

I set server URL to https://server.example.com and my login credential. When I click on apply, I get the following error message:

"Error: Connection to the server failed. Please check the server name. If the server name was entered correctly please check the server connection (HTTP CODE: -2)"

The OXlook Debugging viewer does not seem to provide any useful indication:

"--------------------------------------------------------------------------------------
[GLOBAL]

9:53:10 AM Enable debug logging.
9:53:10 AM Here we go! Starting now.
9:53:10 AM OXlook Version is: "6.2.0.29"
9:53:10 AM Working with timezone: (GMT+01:00) Brussels, Copenhagen, Madrid, Paris
9:53:10 AM Working with outlook version: 12.0
9:53:10 AM Go next step.
9:53:11 AM Hook in.
9:53:11 AM Working with profile "Outlook". Preparing registry.

[RFLD]
[SFLD]
[RMSG]
[SMSG]
[IPM.A]
[IPM.T]
[IPM.C]
[SATT]
[RATT]"

On the server side, I verify through a tcpdump that the plug-in indeed tries to connect on the server:

"10:04:56.758937 IP client.example.com.49443 > server.example.com.https: S 4049897153:4049897153(0) win 8192 <mss 1460,nop,wscale 2,nop,nop,sackOK>
10:04:56.758972 IP server.example.com.https > client.example.com.49443: S 109106683:109106683(0) ack 4049897154 win 5840 <mss 1460,nop,nop,sackOK,nop,wscale 7>
10:04:56.759941 IP client.example.com.49443 > server.example.com.https: . ack 1 win 16425
10:04:56.760856 IP client.example.com.49443 > server.example.com.https: P 1:163(162) ack 1 win 16425
10:04:56.760877 IP server.example.com.https > client.example.com.49443: . ack 163 win 54
10:04:56.761496 IP server.example.com.https > client.example.com.49443: . 1:1461(1460) ack 163 win 54
10:04:56.761503 IP server.example.com.https > client.example.com.49443: P 1461:1739(278) ack 163 win 54
10:04:56.762785 IP client.example.com.49443 > server.example.com.https: . ack 1739 win 16425
10:04:56.829463 IP client.example.com.49443 > server.example.com.https: P 163:361(198) ack 1739 win 16425
10:04:56.830959 IP server.example.com.https > client.example.com.49443: P 1739:1798(59) ack 361 win 63
10:04:56.833134 IP client.example.com.49443 > server.example.com.https: F 361:361(0) ack 1798 win 16410
10:04:56.833192 IP server.example.com.https > client.example.com.49443: P 1798:1835(37) ack 362 win 63
10:04:56.833216 IP server.example.com.https > client.example.com.49443: F 1835:1835(0) ack 362 win 63
10:04:56.833893 IP client.example.com.49443 > server.example.com.https: R 362:362(0) ack 1835 win 0"

Any idea where the problem is coming from?

Thanks in advance for your help.

Michaël

[mab75]

Your Post

Hi Michaël,

i have the same problem. Do you solve the problem or get an answer?

Kind regards.

Maik

[benjamin]

I'm now having the same problem.
Frankly it works when I use a different user, so I guess this is user related, but I couldn't yet figure out what's the exact problem.

Any suggestions?