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Thread: Login error

  1. #1
    SantaClaus Guest

    Question Login error

    When I'm trying to login to the open-xchange server, I get a login error with the following message:
    "Login failed. Please check your user name and password and try again"
    Before the login error, the login reach 10% and then the error occour.

    I have followed the installation guide:
    http://www.open-xchange.com/wiki/ind...gration-SLES11

    I have no errors, when running oxldapsync.


    I'm using open-xchange 6.14 on a openSuse 11.1.

    Java version:

    pluto:~ # java -version
    java version "1.5.0_22"
    Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_22-b03)
    Java HotSpot(TM) Client VM (build 1.5.0_22-b03, mixed mode)

    Installed pakages:

    pluto:~ # rpm -qa | grep open-xchange
    open-xchange-online-help-fr-6.14.0.0-5_5.1
    open-xchange-common-6.14.0.0-6_6.1
    open-xchange-xml-6.14.0.0-6_6.1
    open-xchange-conversion-6.14.0.0-6_6.1
    open-xchange-configjump-generic-6.14.0.0-6_6.1
    open-xchange-sessiond-6.14.0.0-6_6.1
    open-xchange-mailfilter-6.14.0.0-6_6.1
    open-xchange-easylogin-6.14.0.0-6_6.1
    open-xchange-subscribe-6.14.0.0-6_6.1
    open-xchange-admin-doc-6.14.0.0-6_6.1
    open-xchange-charset-6.14.0.0-6_6.1
    open-xchange-management-6.14.0.0-6_6.1
    open-xchange-spamhandler-default-6.14.0.0-6_6.1
    open-xchange-resource-managerequest-6.14.0.0-6_6.1
    open-xchange-contactcollector-6.14.0.0-6_6.1
    open-xchange-6.14.0.0-6_6.1
    open-xchange-admin-plugin-hosting-6.14.0.0-6_6.1
    open-xchange-gui-6.14.0.0-6_6.1
    open-xchange-online-help-de-6.14.0.0-5_5.1
    open-xchange-admin-plugin-hosting-client-6.14.0.0-6_6.1
    open-xchange-xerces-sun-6.14.0.0-6_6.1
    open-xchange-genconf-6.14.0.0-6_6.1
    open-xchange-dataretention-6.14.0.0-6_6.1
    open-xchange-templating-6.14.0.0-6_6.1
    open-xchange-dataretention-csv-6.14.0.0-6_6.1
    open-xchange-threadpool-6.14.0.0-6_6.1
    open-xchange-cache-6.14.0.0-6_6.1
    open-xchange-unifiedinbox-6.14.0.0-6_6.1
    open-xchange-passwordchange-servlet-6.14.0.0-6_6.1
    open-xchange-smtp-6.14.0.0-6_6.1
    open-xchange-group-managerequest-6.14.0.0-6_6.1
    open-xchange-conversion-servlet-6.14.0.0-6_6.1
    open-xchange-authentication-imap-6.14.0.0-6_6.1
    open-xchange-admin-plugin-hosting-lib-6.14.0.0-6_6.1
    open-xchange-publish-microformats-6.14.0.0-6_6.1
    open-xchange-admin-6.14.0.0-6_6.1
    open-xchange-xerces-ibm-6.14.0.0-6_6.1
    open-xchange-online-help-en-6.14.0.0-5_5.1
    open-xchange-activation-1.1.1-17_19.1
    open-xchange-admin-plugin-hosting-doc-6.14.0.0-6_6.1
    open-xchange-global-6.14.0.0-6_6.1
    open-xchange-publish-6.14.0.0-6_6.1
    open-xchange-configread-6.14.0.0-6_6.1
    open-xchange-monitoring-6.14.0.0-6_6.1
    open-xchange-user-json-6.14.0.0-6_6.1
    open-xchange-pop3-6.14.0.0-6_6.1
    open-xchange-imap-6.14.0.0-6_6.1
    open-xchange-gui-wizard-plugin-6.14.0.0-5_5.1
    open-xchange-data-conversion-ical4j-6.14.0.0-6_6.1
    open-xchange-calendar-6.14.0.0-6_6.1
    open-xchange-publish-basic-6.14.0.0-6_6.1
    open-xchange-publish-json-6.14.0.0-6_6.1
    open-xchange-configjump-generic-gui-6.14.0.0-6_6.1
    open-xchange-admin-client-6.14.0.0-6_6.1
    open-xchange-i18n-6.14.0.0-6_6.1
    open-xchange-control-6.14.0.0-6_6.1
    open-xchange-settings-extensions-6.14.0.0-6_6.1
    open-xchange-push-udp-6.14.0.0-6_6.1
    open-xchange-calendar-printing-6.14.0.0-6_6.1
    open-xchange-subscribe-json-6.14.0.0-6_6.1
    open-xchange-report-client-6.14.0.0-6_6.1
    open-xchange-gui-wizard-plugin-gui-6.14.0.0-5_5.1
    open-xchange-jcharset-1.3.0-17_50.1
    open-xchange-sql-6.14.0.0-6_6.1
    open-xchange-crypto-6.14.0.0-6_6.1
    open-xchange-conversion-engine-6.14.0.0-6_6.1
    open-xchange-server-6.14.0.0-6_6.1
    open-xchange-passwordchange-database-6.14.0.0-6_6.1
    open-xchange-genconf-mysql-6.14.0.0-6_6.1
    open-xchange-admin-lib-6.14.0.0-6_6.1
    open-xchange-publish-infostore-online-6.14.0.0-6_6.1

    List of bundles:

    pluto:~ # /opt/open-xchange/sbin/listbundles
    bundlename: org.eclipse.osgi status: ACTIVE
    bundlename: com.openexchange.authentication.imap status: ACTIVE
    bundlename: com.openexchange.caching status: ACTIVE
    bundlename: com.openexchange.calendar status: ACTIVE
    bundlename: com.openexchange.calendar.printing status: ACTIVE
    bundlename: com.openexchange.charset status: ACTIVE
    bundlename: com.openexchange.common status: ACTIVE
    bundlename: com.openexchange.configjump.generic status: ACTIVE
    bundlename: com.openexchange.configread status: ACTIVE
    bundlename: com.openexchange.contactcollector status: ACTIVE
    bundlename: com.openexchange.control status: ACTIVE
    bundlename: com.openexchange.conversion.engine status: ACTIVE
    bundlename: com.openexchange.conversion status: ACTIVE
    bundlename: com.openexchange.conversion.servlet status: ACTIVE
    bundlename: com.openexchange.crypto status: ACTIVE
    bundlename: com.openexchange.data.conversion.ical.ical4j status: ACTIVE
    bundlename: com.openexchange.dataretention.csv status: ACTIVE
    bundlename: com.openexchange.dataretention status: ACTIVE
    bundlename: com.openexchange.datatypes.genericonf status: ACTIVE
    bundlename: com.openexchange.datatypes.genericonf.storage status: ACTIVE
    bundlename: com.openexchange.easylogin status: ACTIVE
    bundlename: com.openexchange.global status: ACTIVE
    bundlename: com.openexchange.group.managerequest status: ACTIVE
    bundlename: com.openexchange.groupware.settings.extensions status: ACTIVE
    bundlename: com.openexchange.i18n status: ACTIVE
    bundlename: com.openexchange.imap status: ACTIVE
    bundlename: com.openexchange.mail.filter status: ACTIVE
    bundlename: com.openexchange.management status: ACTIVE
    bundlename: com.openexchange.monitoring status: ACTIVE
    bundlename: com.openexchange.passwordchange.database status: ACTIVE
    bundlename: com.openexchange.passwordchange.servlet status: ACTIVE
    bundlename: com.openexchange.pop3 status: ACTIVE
    bundlename: com.openexchange.publish.basic status: ACTIVE
    bundlename: com.openexchange.publish status: ACTIVE
    bundlename: com.openexchange.publish.json status: ACTIVE
    bundlename: com.openexchange.publish.microformats status: ACTIVE
    bundlename: com.openexchange.publish.online.infostore status: ACTIVE
    bundlename: com.openexchange.push.udp status: ACTIVE
    bundlename: com.openexchange.resource.managerequest status: ACTIVE
    bundlename: com.openexchange.server status: ACTIVE
    bundlename: com.openexchange.sessiond status: ACTIVE
    bundlename: com.openexchange.smtp status: ACTIVE
    bundlename: com.openexchange.spamhandler.default status: ACTIVE
    bundlename: com.openexchange.sql status: ACTIVE
    bundlename: com.openexchange.subscribe.crawler status: ACTIVE
    bundlename: com.openexchange.subscribe status: ACTIVE
    bundlename: com.openexchange.subscribe.json status: ACTIVE
    bundlename: com.openexchange.subscribe.microformats status: ACTIVE
    bundlename: com.openexchange.templating status: ACTIVE
    bundlename: com.openexchange.threadpool status: ACTIVE
    bundlename: com.openexchange.unifiedinbox status: ACTIVE
    bundlename: com.openexchange.user.json status: ACTIVE
    bundlename: com.openexchange.xerces.sun status: ACTIVE
    bundlename: com.openexchange.xml status: ACTIVE
    bundlename: javax.activation status: ACTIVE
    bundlename: javax.servlet status: ACTIVE
    bundlename: net.freeutils.jcharset status: ACTIVE
    bundlename: org.apache.commons.cli status: ACTIVE
    bundlename: org.apache.commons.lang status: ACTIVE
    bundlename: org.apache.commons.logging status: ACTIVE
    bundlename: org.eclipse.equinox.event status: ACTIVE
    bundlename: org.eclipse.osgi.services status: ACTIVE

    List of running Open-Xchange Server processes:

    pluto:~ # ps axf | grep open-xchange
    16119 ? Sl 1:53 /usr/bin/java -Xms100m -Xmx100m -XX:+UseConcMarkSweepGC -XX:NewSize=50m -XX:MaxNewSize=50m -XX:SurvivorRatio=6 -Dopenexchange.propdir=/opt/open-xchange/etc/admindaemon -Dopenexchange.propdir2=/opt/open-xchange/etc/common -Dconfigdir=/opt/open-xchange/etc/admindaemon -Djava.util.logging.config.file=/opt/open-xchange/etc/admindaemon/file-logging.properties -Duser.timezone=GMT -Dlibdir=/opt/open-xchange/bundles/com.openexchange.common/lib -jar /opt/open-xchange/bundles/org.eclipse.osgi_3.3.0.v20070530.jar -configuration file:/opt/open-xchange/etc/admindaemon/osgi/
    16428 ? S 0:00 su -s /bin/bash open-xchange -c /opt/open-xchange/sbin/open-xchange-groupware
    16432 ? Sl 1:58 \_ /usr/bin/java -Xms512m -Xmx512m -XX:+UseConcMarkSweepGC -XX:NewSize=256m -XX:MaxNewSize=256m -XX:SurvivorRatio=6 -Djava.awt.headless=true -Dopenexchange.propdir=/opt/open-xchange/etc/groupware -Dopenexchange.propdir2=/opt/open-xchange/etc/common -Djava.util.logging.config.file=/opt/open-xchange/etc/groupware/file-logging.properties -jar /opt/open-xchange/bundles/org.eclipse.osgi_3.3.0.v20070530.jar -configuration file:/opt/open-xchange/etc/groupware/osgi
    25750 pts/3 S+ 0:00 \_ grep open-xchange


    Log file for login:


    terminal: tail -f -n200 /var/log/open-xchange/open-xchange.log.0


    Feb 10, 2010 12:30:06 PM com.openexchange.control.internal.GeneralControl list
    INFO: control command: list
    Feb 10, 2010 12:34:10 PM com.openexchange.authentication.imap.impl.IMAPAuth entication handleLoginInfo
    INFO: Authentication error on host localhost:143 for user postmaster
    javax.mail.AuthenticationFailedException: generic failure
    at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPSt ore.java:606)
    at javax.mail.Service.connect(Service.java:291)
    at com.openexchange.authentication.imap.impl.IMAPAuth entication.handleLoginInfo(IMAPAuthentication.java :319)
    at com.openexchange.authentication.service.Authentica tion.login(Authentication.java:92)
    at com.openexchange.login.internal.LoginPerformer.doL ogin(LoginPerformer.java:136)
    at com.openexchange.ajax.Login.doGet(Login.java:147)
    at com.openexchange.ajax.Login.doPost(Login.java:398)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:616)
    at com.openexchange.ajax.AJAXServlet.service(AJAXServ let.java:373)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:689)
    at com.openexchange.ajp13.najp.AJPv13RequestHandlerIm pl.doServletService(AJPv13RequestHandlerImpl.java: 459)
    at com.openexchange.ajp13.AJPv13Request.response(AJPv 13Request.java:128)
    at com.openexchange.ajp13.najp.AJPv13RequestHandlerIm pl.createResponse(AJPv13RequestHandlerImpl.java:30 2)
    at com.openexchange.ajp13.najp.AJPv13ConnectionImpl.c reateResponse(AJPv13ConnectionImpl.java:189)
    at com.openexchange.ajp13.najp.AJPv13Task.call(AJPv13 Task.java:346)
    at java.util.concurrent.FutureTask$Sync.innerRun(Futu reTask.java:334)
    at java.util.concurrent.FutureTask.run(FutureTask.jav a:166)
    at com.openexchange.threadpool.internal.CustomThreadP oolExecutor$Worker.runTask(CustomThreadPoolExecuto r.java:735)
    at com.openexchange.threadpool.internal.CustomThreadP oolExecutor$Worker.run(CustomThreadPoolExecutor.ja va:761)
    at java.lang.Thread.run(Thread.java:636)

  2. #2
    Join Date
    Feb 2007
    Location
    Germany
    Posts
    3,695

    Default

    Hi,

    are you sure that you want to authenticate against IMAP? You've the corresponding bundle installed... probably you want to authenticate against the database, or even ldap?

    Greetings

  3. #3
    SantaClaus Guest

    Default

    Thanks for your reply, changed open-xchange-authentication-imap to open-xchange-authentication-ldap, and also changed ldapauth.properties, and now i'm able to login.

    But trying to access e-mail gives me this error:

    Unable to establish a connection to the E-Mail server. Possible reasons: the mail server is (temporarily) down or there are network connection problems. To prevent further errors the module has been disabled. Please contact your administrator.

    I know it's probably a cyrus, postfix and ldap error. Hope you can give me a link to a guide or something.

    Thanks again.

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