E-Mail address is not in the List of valid aliases

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  • 881822
    Senior Member
    • Aug 2008
    • 124

    #1

    E-Mail address is not in the List of valid aliases

    Hi all,

    after trying to send an email I got the Message "Die angegebene E-Mail-Adresse 'XXX <info@xxx.de>' ist nicht in der Liste der zulässigen Aliase für E-Mail-Adressen enthalten." (for translation, see topic title.

    How can I add the Mail address to the list of valid addresses?

    BTW: The error message appears since the update to v7.10.6

    Any ideas?

    Viele Grüße
    Rene

    OS: Ubuntu Server amd64 20.4 LTS
    JRE: openjdk-8-jre, Maria-DB, Apache 2.4, Dovecot
    OX-Server backend: OXSE latest
    OX-frontend: OX appsuite latest
  • 881822
    Senior Member
    • Aug 2008
    • 124

    #2
    Hi all,

    is further information needed? Please find enclosed a screenshot of the error, witch occurs in OX appsuite.

    OXappsuite_error_Aliases.png
    Viele Grüße
    Rene

    OS: Ubuntu Server amd64 20.4 LTS
    JRE: openjdk-8-jre, Maria-DB, Apache 2.4, Dovecot
    OX-Server backend: OXSE latest
    OX-frontend: OX appsuite latest

    Comment

    • Wolfgang Rosenauer
      Open-Xchange Professional Services
      • Sep 2007
      • 648

      #3
      Can you provide more information? When you don't know how to add aliases to the list how did you get it into the system to be selectable?

      In general you can provision alias addresses via changing the OXUser object (e.g. CLT "changeuser" with parameter -a).

      Comment

      • 881822
        Senior Member
        • Aug 2008
        • 124

        #4
        Hi Wolfgang,

        I already used "changeuser" and the "-a" Parameter, so add the mail address mounths ago and all worked fine in the past. The addresses were selectable and I was able to use both sender-addresses. The error occurred after the last update to 7.10.6

        After the error appeared I changed the user with the "-a" parameter to first delete the additional alias and the to add it again, but the error was still there.
        Viele Grüße
        Rene

        OS: Ubuntu Server amd64 20.4 LTS
        JRE: openjdk-8-jre, Maria-DB, Apache 2.4, Dovecot
        OX-Server backend: OXSE latest
        OX-frontend: OX appsuite latest

        Comment

        • 881822
          Senior Member
          • Aug 2008
          • 124

          #5
          Hi all,

          do you need more information? Any ideas?
          Viele Grüße
          Rene

          OS: Ubuntu Server amd64 20.4 LTS
          JRE: openjdk-8-jre, Maria-DB, Apache 2.4, Dovecot
          OX-Server backend: OXSE latest
          OX-frontend: OX appsuite latest

          Comment

          • Wolfgang Rosenauer
            Open-Xchange Professional Services
            • Sep 2007
            • 648

            #6
            I cannot reproduce that issue unfortunately. Given a part of the system is aware of the alias and the other seems not I have no good idea right now. Do you have the possibility to contact our support? If not, anything which helps to reproduce it can help so we can open a qualified bugreport about it.

            Comment

            • 881822
              Senior Member
              • Aug 2008
              • 124

              #7
              What I found out in the meantime is, that adding an additional alias to a user (regardless who) leads to the same error. It seems, that using additional aliases is disabled generally somewhere.
              Last edited by 881822; 01-21-2022, 02:06 PM.
              Viele Grüße
              Rene

              OS: Ubuntu Server amd64 20.4 LTS
              JRE: openjdk-8-jre, Maria-DB, Apache 2.4, Dovecot
              OX-Server backend: OXSE latest
              OX-frontend: OX appsuite latest

              Comment

              • 881822
                Senior Member
                • Aug 2008
                • 124

                #8
                now I checked the bundles as follows:
                Bildschirmfoto vom 2022-01-25 17-19-33.png
                May this give a hint?
                Viele Grüße
                Rene

                OS: Ubuntu Server amd64 20.4 LTS
                JRE: openjdk-8-jre, Maria-DB, Apache 2.4, Dovecot
                OX-Server backend: OXSE latest
                OX-frontend: OX appsuite latest

                Comment

                • 881822
                  Senior Member
                  • Aug 2008
                  • 124

                  #9
                  Now I tried the followings steps:
                  Installing OX server on a fresh server in a VM with the same accounts and aliases - it worked perfect.
                  After that I dropped the database and restored the one of the affected system with the result, that the error accours again.

                  That means to me, that it is not a problem of a setting (e. g. in one of the files in /opt/open-xchange/etc), but an error or mis-setting in the database.

                  Does this help?

                  What can I do? I have a valid license, but no support.
                  Viele Grüße
                  Rene

                  OS: Ubuntu Server amd64 20.4 LTS
                  JRE: openjdk-8-jre, Maria-DB, Apache 2.4, Dovecot
                  OX-Server backend: OXSE latest
                  OX-frontend: OX appsuite latest

                  Comment

                  • ox_user
                    Member
                    • Apr 2011
                    • 37

                    #10
                    Hello,

                    I've updated two OX Appsuite servers to 7.10.6 and I can confirm that this problem occurs on both, like @881822

                    Jérôme

                    Comment

                    • Wolfgang Rosenauer
                      Open-Xchange Professional Services
                      • Sep 2007
                      • 648

                      #11
                      I've now seen a similar bugreport for 7.10.6 with middleware logs included. Hard to tell if it's the same issue but at least there is some chance. We are analyzing this now.

                      Comment

                      • Wolfgang Rosenauer
                        Open-Xchange Professional Services
                        • Sep 2007
                        • 648

                        #12
                        I'm pretty optimistic it's the same issue. In that case I expect a patch coming along with a fix. As we typically provide bi-weekly patches this might be mid of March by default.

                        Comment

                        • Wolfgang Rosenauer
                          Open-Xchange Professional Services
                          • Sep 2007
                          • 648

                          #13
                          MWB-1477 - https://software.open-xchange.com/pr...2022-03-02.pdf

                          Just released.

                          Comment

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