Email accounts

[whatis]

Hi,

I do currently still not understand how OX work with Cyrus and Postfix, so it would be appreciated if someone can explain me more (or give me some links) about how they work together.

Does OX also create the email account when we create an OX account or do we need to set up POP3 account separately?

Thanks in advance.

[Martin Heiland]

Hi,

OX as a groupware works like a E-Mail Client, just like Thunderbird or Outlook. We use Postfix to send E-Mail and use Cyrus to access mailboxes via IMAP, that's all. You could also configure a OX user account to point to your webmail providers backend and use their mail servers for example. In contrast to products like Zimbra or Scalix we don't want to replace existing infrastructure by our own but leverage and support it as good as possible. We use Cyrus and Postifx by default in some Products, but we support a protocol, not a specific server software so you'll be able to run OX against dovecot or courier or any other standards compliant IMAP implementation.

Example, how to access a mailbox:
via Thunderbird:
Thunderbird -> IMAP Server-> Message store

via OX:
OX GUI -> OX Server - IMAP Server-> Mesage store

Example, how to send mail:
via Outlook:
Outlook -> SMTP Server -> Recipients Server -> Recipients Mailbox

via OX:
OX GUI -> OX Server -> SMTP Server -> Recipients Server -> Recipients Mailbox

As you can see we're adding client functionality to the OX Server, in a transparent way.

To make life easier for our customers and the community, we added some features to the OX Admin service (open-xchange-admin) which does some configuration work for you. For example, when creating a OX user, a IMAP and SMTP account will also be added for this user. Those helpers are cyrus/postifx dependent but it are just addons, no required part of the Groupware.

Hope that helps

[whatis]

That helped a lot, Martin! Thank you very much.

But I have tried to fetch email from another server. Nothing happens! What should I do?

cyradm> info
info: no connection to server

[whatis]

I can not connect to existing mail server. Can someone please help me ? I used fetchmail in admin GUI but nothing happens.

[Dorowan]

Since OX uses other services for mail handling you should have a look at your logfiles for mail (for my Ubuntu system thats /var/log/mail.log) - and maybe post it here. Also your fetchmail configuration file (/etc/fetchmailrc) would be intersting to solve your problem.

Just a stupid question: Is fetchmail installed on your system? I used the manual installation guide in the wiki and fetchmail is not installed by default if you follow the wiki. I do not know if the install script includes fetchmail.

If you want to use an existing mail server, Martin gave the instructions for that in another thread.

[whatis]

Hello,

fetchmail is working, but maybe I have problem with accounts setting ...

fetchmail: 3 messages for xxx@xxx.com at mail.xxx.com (12810 octets)

When I try to delete an user with commandline, there is a problem

localhost:/opt/open-xchange/sbin # ./deleteuser --username test --contextid 1 --adminuser oxadmin --adminpass 1234
user test in context 1 could not be deleted: 
Server response:
 The following exceptions occured in the plugins: com.openexchange.admin.plugins.PluginException: com.openexchange.admin.rmi.exceptions.OXUserIMAPException: Folder does not exist.

I have also tried with command line to add an user with --dbonly, --imapserver and --smtpserver options. Afterthat I can not list the users by listuser command any more. If I delete this new created user, then everything is back to normal.

localhost:/opt/open-xchange/sbin # ./listuser --contextid 1 --adminuser oxadmin --adminpass 1234
Server response:
 java.net.ConnectException: Connection timed out

Here are the repeated errorlog in /var/log/mail

May 24 14:12:26 office postfix/smtpd[16137]: fatal: open /etc/postfix/ldap-aliases.cf: No such file or directory
May 24 14:12:27 office postfix/master[22137]: warning: process /usr/lib/postfix/smtpd pid 16137 exit status 1
May 24 14:12:27 office postfix/master[22137]: warning: /usr/lib/postfix/smtpd: bad command startup -- throttling

Other logs in /var/log/fetchmail

fetchmail: Query status=10 (SMTP)
fetchmail: sleeping at Sat May 24 13:56:26 2008 for 600 seconds
fetchmail: awakened at Sat May 24 14:06:26 2008
fetchmail: Server CommonName mismatch: localhost != mail.xxx.com
fetchmail: Server certificate verification error: self signed certificate
fetchmail: Server certificate verification error: certificate has expired

Here is fetchmailrc

# Automaticly generated file by the open-xchange-admin-daemon. Do not edit this file!

set no syslog
set logfile /var/log/fetchmail.log
set postmaster "oxadmin"
set daemon 120

poll 'mail.xxx.com' with proto pop3
        user 'test@xxx.com' there with password '1234' is 'oxadmin' here keep

xxx are modified text, sorry if it is annoyed.

Please tell me if you need any other information.

Thank you very much

[Martin Heiland]

Hi,

to avoid problems with existing mailserver infrastructure, you should try to use the --dbonly flag. This will only delete/create/list a user at the groupware but does not try to remove the user from the mailserver

Greetings

[whatis]

Hi,

to avoid problems with existing mailserver infrastructure, you should try to use the --dbonly flag. This will only delete/create/list a user at the groupware but does not try to remove the user from the mailserver

Greetings

Thank you very much. I have added --dbonly flag to listuser and deleteuser commands and got no more error messages. But there is some problem with the user created by this command

/opt/open-xchange/etc/groupware # /opt/open-xchange/sbin/createuser --contextid 1 --adminuser oxadmin --adminpass 1234 --dbonly --username abc --imaplogin abc@xxx.com --displayname T --givenname T --surname T --password '123456' --email abc@xxx.com --imapserver mail.xxx.com --smtpserver mail.xxx.com

xxx.com is existing email server running on other machine. It takes very long to login (until something timed out) and mail function is disabled. Error message:

05-25-2008 01:48 AM-->Error code: Connection was refused or timed out while attempting to connect to [B]remote server localhost[/B] for user abc (MSG-0001,1502525486-639)

I think it should not be localhost but mail.xxx.com

[Martin Heiland]

Hi,

mail.xxx.com is just the server which is entered to the database, you set the --dbonly flag, so
there will be now operations taking place on a remote system. Would you please take a look
at /vat/log/open-xchange.log.0 if there are some more information. Another useful information
would be the database entry of the open-xchange-db.users table.

Greetings

[whatis]

I did some steps forward. That problem is maybe at mail server's side. I have disabled firewall on Mail server and now I can login with the account created above.

But mail does still not work. Here are some error messages:

On http://yyy.com/ox/admin/ => User setup

Error code: Error occured in: com.openexchange.admin.rmi.extensions.OXUserMailfilterExtension! Errortext: java.net.ConnectException: Connection refused (SVL-0001,1502525486-921)

My email server require login name in form 'test@xxx.com'. I have also used flag --imaplogin but same problem.

localhost:/home # /opt/open-xchange/sbin/createuser --contextid 1 --adminuser oxadmin --adminpass 1234 --dbonly --username test --imaplogin 'test@xxx.com' --displayname X --givenname X --surname X --password '1234' --email test@xxx.com --imapserver mail.xxx.com --smtpserver mail.xxx.com
[ 
com.openexchange.admin.rmi.dataobjects.User@f8968f
 Mandatory members:
  Create: name display_name password given_name sur_name primaryEmail 
  Change: NONE
  Delete: NONE
  Register: NONE
  contextadmin: false
  id: 36
  name: contact
  passwordMech: CRYPT
  primaryEmail: test@xxx.com
  email1: test@xxx.com
  aliases: [test@xxx.com]
  sur_name: X
  given_name: X
  mailenabled: true
  display_name: X
  imapServer: mail.xxx.com
  smtpServer: mail.xxx.com
  imapLogin: test@xxx.com
  language: en_US
  password_expired: false
  defaultSenderAddress: test@xxx.com
]

I have also created an user name called 'test@xxx.com' but can not login with this account. (Error: no user/password found)

[Martin Heiland]

Hi,

this issue may be related to http://www.open-xchange.com/forum/showthread.php?t=1397 ?

Greetings