Admin GUI create user problem

[hief]

Hi there,

after setting up OX on a Ubuntu Dapper server I am facing some problems when trying to create new users with the admin GUI.
GUI gives me the following error output:

Fehlermeldung: com.openexchange.admin.plugins.PluginException: java.net.SocketTimeoutException: Read timed out (SVL-0001,-1343971095-18)

After switching the logfile output to be more verbose I got the following entries in open-exchange-admin.log:

Jan 6, 2008 6:58:10 PM com.openexchange.tools.oxfolder.OXFolderAdminHelper addUs                                                                                                  erToOXFolders
INFO: Folder names determined for default folders:
        Calendar=Kalender       Contact=Kontakte        Task=Aufgaben
Jan 6, 2008 6:58:10 PM com.openexchange.tools.oxfolder.OXFolderAdminHelper addUs                                                                                                  erToOXFolders
INFO: User's default CALENDAR folder successfully created
Jan 6, 2008 6:58:10 PM com.openexchange.tools.oxfolder.OXFolderAdminHelper addUs                                                                                                  erToOXFolders
INFO: User's default CONTACT folder successfully created
Jan 6, 2008 6:58:10 PM com.openexchange.tools.oxfolder.OXFolderAdminHelper addUs                                                                                                  erToOXFolders
INFO: User's default TASK folder successfully created
Jan 6, 2008 6:58:10 PM com.openexchange.tools.oxfolder.OXFolderAdminHelper addUs                                                                                                  erToOXFolders
INFO: User's default INFOSTORE folder successfully created
Jan 6, 2008 6:58:10 PM com.openexchange.tools.oxfolder.OXFolderAdminHelper addUs                                                                                                  erToOXFolders
INFO: All user default folders were successfully created
Jan 6, 2008 6:58:10 PM com.openexchange.tools.oxfolder.OXFolderAdminHelper addUs                                                                                                  erToOXFolders
INFO: User 24 successfully created in context 1
Jan 6, 2008 6:58:10 PM com.openexchange.admin.storage.mysqlStorage.OXUserMySQLSt                                                                                                  orage create
INFO: User 24 created!
Jan 6, 2008 6:58:10 PM com.openexchange.admin.rmi.impl.OXUser create
SEVERE: unable to create directory: /home/dennis.michalski
Jan 6, 2008 6:58:10 PM com.openexchange.admin.rmi.impl.OXUser create
SEVERE: /bin/chown exited abnormally
Jan 6, 2008 6:58:10 PM com.openexchange.admin.rmi.impl.OXUser create
SEVERE: /bin/chown: `dennis.michalski:': cannot get the login group of a numeric                                                                                                   UID
Jan 6, 2008 6:58:10 PM com.openexchange.admin.rmi.impl.OXUser create
SEVERE: Unable to chown homedirectory: /home/dennis.michalski
Jan 6, 2008 6:58:40 PM com.openexchange.admin.rmi.impl.OXUserMailfilterImpl crea                                                                                                  te
SEVERE: java.net.SocketTimeoutException: Read timed out
Jan 6, 2008 6:58:40 PM com.openexchange.admin.rmi.impl.OXUser create
SEVERE: Error while calling create for plugin: open_xchange_admin_plugin_mailfil                                                                                                  ter
com.openexchange.admin.plugins.PluginException: java.net.SocketTimeoutException:                                                                                                   Read timed out
        at com.openexchange.admin.rmi.impl.OXUserMailfilterImpl.create(OXUserMai                                                                                                  lfilterImpl.java:148)
        at com.openexchange.admin.rmi.impl.OXUser.create(OXUser.java:519)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.                                                                                                  java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces                                                                                                  sorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:294)
        at sun.rmi.transport.Transport$1.run(Transport.java:153)
        at java.security.AccessController.doPrivileged(Native Method)
        at sun.rmi.transport.Transport.serviceCall(Transport.java:149)
        at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:4                                                                                                  60)
        at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport                                                                                                  .java:701)
        at java.lang.Thread.run(Thread.java:595)
Jan 6, 2008 6:58:40 PM com.openexchange.admin.rmi.impl.OXUser create
INFO: Now doing rollback for everything until now...
Jan 6, 2008 7:07:08 PM com.openexchange.tools.oxfolder.OXFolderAdminHelper addUs                                                                                                  erToOXFolders
INFO: Folder names determined for default folders:
        Calendar=Kalender       Contact=Kontakte        Task=Aufgaben
Jan 6, 2008 7:07:08 PM com.openexchange.tools.oxfolder.OXFolderAdminHelper addUs                                                                                                  erToOXFolders
INFO: User's default CALENDAR folder successfully created
Jan 6, 2008 7:07:08 PM com.openexchange.tools.oxfolder.OXFolderAdminHelper addUs                                                                                                  erToOXFolders
INFO: User's default CONTACT folder successfully created
Jan 6, 2008 7:07:08 PM com.openexchange.tools.oxfolder.OXFolderAdminHelper addUs                                                                                                  erToOXFolders
INFO: User's default TASK folder successfully created
Jan 6, 2008 7:07:08 PM com.openexchange.tools.oxfolder.OXFolderAdminHelper addUs                                                                                                  erToOXFolders
INFO: User's default INFOSTORE folder successfully created
Jan 6, 2008 7:07:08 PM com.openexchange.tools.oxfolder.OXFolderAdminHelper addUs                                                                                                  erToOXFolders
INFO: All user default folders were successfully created
Jan 6, 2008 7:07:08 PM com.openexchange.tools.oxfolder.OXFolderAdminHelper addUs                                                                                                  erToOXFolders
INFO: User 25 successfully created in context 1
Jan 6, 2008 7:07:08 PM com.openexchange.admin.storage.mysqlStorage.OXUserMySQLSt                                                                                                  orage create
INFO: User 25 created!
Jan 6, 2008 7:07:08 PM com.openexchange.admin.rmi.impl.OXUser create
SEVERE: unable to create directory: /home/dennis.michalski
Jan 6, 2008 7:07:08 PM com.openexchange.admin.rmi.impl.OXUser create
SEVERE: /bin/chown exited abnormally
Jan 6, 2008 7:07:08 PM com.openexchange.admin.rmi.impl.OXUser create
SEVERE: /bin/chown: `dennis.michalski:': cannot get the login group of a numeric                                                                                                   UID
Jan 6, 2008 7:07:08 PM com.openexchange.admin.rmi.impl.OXUser create
SEVERE: Unable to chown homedirectory: /home/dennis.michalski
Jan 6, 2008 7:07:38 PM com.openexchange.admin.rmi.impl.OXUserMailfilterImpl crea                                                                                                  te
SEVERE: java.net.SocketTimeoutException: Read timed out
[...]

As you can see there seems to be a problem when calling chown command. I'm new to OX so I couldn't figure out what exactly OX wants to do at this point. Just for understanding, does OX create a system account for each OX user? If so, this is defintely not done properly here. I have a open-xchange user and a group with the same name but nothing else...
Maybe this debug output looks familiar to someone, many thanks in advance for your help.

[hief]

I just tried to create a new OX user with the "createuser" command. This works fine:

/opt/open-xchange/sbin/createuser -c 1 -u jon.doe -d Jon Doe -g Jon -s Doe -p abcdef -e jon.doe@mydomain.com -A oxadmin -P password

The user can login, send and receive mails without problems. But strangewise I get the following output if I want to see the user details in Admin GUI:

Fehlermeldung: Error occured in: com.openexchange.admin.rmi.extensions.OXUserMailfilterExtension! Errortext: java.net.SocketTimeoutException: Read timed out (SVL-0001,-1343971095-26)

Quite similar to the problem described above... Is it possible that the OX Admin application does not have certain system rights at some place?

[Gertjan]

Is /etc/pam.d/sieve symlinked to /etc/pam.d/imap? (Or does it have the same content?)

[hief]

Is /etc/pam.d/sieve symlinked to /etc/pam.d/imap? (Or does it have the same content?)

Both files have the same content and username/password is correct.

[mani]

and check if this line is in your cyrus.conf :

sieve           cmd="/usr/lib/cyrus/bin/timsieved" listen="localhost:sieve" prefork=0 maxchild=100

Mani

[hief]

and check if this line is in your cyrus.conf :

sieve           cmd="/usr/lib/cyrus/bin/timsieved" listen="localhost:sieve" prefork=0 maxchild=100

Mani

Yay, thanks alot! Checking that line did the trick. The autoinstaller seems to have a bug at that point, my cyrus.conf had this rather stupid entry:

sieve           cmd="/usr/lib/cyrus/bin//usr/lib/cyrus/bin//usr/lib/cyrus/bin//usr/lib/cyrus/bin//usr/lib/cyrus/bin//usr/lib/cyrus/bin//usr/lib/cyrus/bin//usr/lib/cyrus/bin//usr/lib/cyrus/bin//usr/lib/cyrus/bin//usr/lib/cyrus/bin/timsieved" listen="localhost:sieve" prefork=0 maxchild=100

After changing this to the right path user creation works fine. Thanks alot again!

[Lexje]

User creation problem - GUI gives chown error

and check if this line is in your cyrus.conf :

sieve           cmd="/usr/lib/cyrus/bin/timsieved" listen="localhost:sieve" prefork=0 maxchild=100

Mani

Hi,

I'm on Ubuntu 7.10 and did a fresh install with the script. Install ran wonderfully, thanks for the beautifull work!!
I can login to admin (oxadmin) perfectly and create users there; no problem.
BUT: user cannot login to ox...
When digging in the log files, I find the above mentioned

 SEVERE: /bin/chown: 'pietje.puk': cannot get the login group of a numeric UID May 1, 2008 8:31:11 PM com.openexchange.admin.rmi.impl.OXUser create SEVERE: Unable to chown homedirectory

I have compared /etc/pam.d/sieve and imap and these are identical (not symlinked)

I also checked /etc/cyrus.conf and this reads:

# useful if you need to give users remote access to sieve
        # by default, we limit this to localhost in Debian
        sieve           cmd="/usr/lib/cyrus/bin/timsieved" listen="localhost:sieve" prefork=0 maxchild=100

        # this one is needed for the notification services
        notify          cmd="notifyd" listen="/var/run/cyrus/socket/notify" proto="udp" prefork=1

Creating a user from the CLI works allright - created user is able to login.
I've compared the permissions in the /home/user dirs, and they don't differ...

I do have the impression spam control is not properly working. Not sure though.
(I had to install amavisd-new and procmail manually)

What might cause this problem?
Many thanks for your help!!

Erwin