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'There was an issue while authenticating..."

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  • 'There was an issue while authenticating..."


    We installed OX App Suite for the first time, so please consider my missing experience with OX.
    After installation on a fresh Debian 9 system ( I get this error with every user:

    There was an issue while authenticating. This may be due to a recent password change. To continue please log out and log back in with your most current password.
    I did not setup the connection to our existing mailserver yet. May this cause the problem?

    Error Log after Login:
    { "action": "threadedAll", "folder": "default0/INBOX", "columns": "102,600,601,602,603,604,605,606,607,608,610,611,614,652,656,X-Open-Xchange-Share-URL,662", "sort": 610, "order": "desc", "includeSent": true, "max": 300, "timezone": "utc", "limit": "0,50", "deleted": true, "session": "22d5bc7ac07c493595682740bf474dbe" } {}
    System Error Log (/var/log)

     2019-09-13T19:18:09,698+0000 INFO  [OXWorker-0000266] com.openexchange.login.internal.LoginPerformer.logLoginRequest( Login:testuser IP:REMOVED AuthID:7a0fc373d1aa47d893c135e17cfd4dda Agent:Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 Client:open-xchange-appsuite(7.10.2-7) Interface:HTTP_JSON Context:1(1,defaultcontext) User:3(testuser) Session:22d5bc7ac07c493595682740bf474dbe Random:44a2f4bd6a514fd5863665d67136125c Transient:false  com.openexchange.database.schema=oxdatabase_5  com.openexchange.grizzly.method=POST  com.openexchange.grizzly.queryString=<none>  com.openexchange.grizzly.remoteAddress=REMOVED  com.openexchange.grizzly.remotePort=51562  com.openexchange.grizzly.requestURI=/ajax/login  com.openexchange.grizzly.serverName=REMOVED  com.openexchange.grizzly.servletPath=/ajax/login  com.openexchange.grizzly.threadName=OXWorker-0000266  com.openexchange.grizzly.userAgent=Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36  com.openexchange.localhost.ipAddress=  com.openexchange.localhost.version=7.10.2-Rev9  com.openexchange.login.authId=7a0fc373d1aa47d893c135e17cfd4dda  com.openexchange.login.client=open-xchange-appsuite  com.openexchange.login.clientIp=  com.openexchange.login.login=testuser  com.openexchange.login.resolvedLogin=testuser  com.openexchange.login.userAgent=Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36  com.openexchange.login.version=7.10.2-7  com.openexchange.request.trackingId=1236160120-618080334  com.openexchange.session.authId=7a0fc373d1aa47d893c135e17cfd4dda  com.openexchange.session.clientId=open-xchange-appsuite  com.openexchange.session.contextId=1  com.openexchange.session.loginName=testuser  com.openexchange.session.sessionId=22d5bc7ac07c493595682740bf474dbe  com.openexchange.session.userId=3  com.openexchange.session.userName=testuser

  • #2
    So if you did not set up the connection to your mailserver what mailserver is used at this moment? And does it allow login with the user and password you use to log in to OX? Seems like the login to OX is working but login to IMAP is not possible with the same credentials? This might cause an error like this.


    • #3
      Thank you. Indeed it was a problem with the mailserver. First I thought I could test the OX Suite without connecting our mailserver. Now I defined the mailserver properties and it works.