USM Access disabled after update to 6.16

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  • linit000
    Member
    • Sep 2009
    • 34
    #1

    USM Access disabled after update to 6.16

    Hi,

    after the update to Version : 6.16.0 Rev4 ( 2010-03-12 20:10:34 ) I get the error:
    Code:
    Mar 15, 2010 8:14:25 PM com.openexchange.usm.eas.servlet.EASServlet handleRequest
FINE: chrkon01: USM access disabled for user
    Neither the appropriate command changeuser --access-usm on --access-active-sync on nor the context command changed the behavior, despite the correct result of the commands:
    Code:
    user chrkon01 in context 1 changed
    There were no config file changes, only the yum update command and restarting the groupware and admin-daemon.

    A getaccesscombinationnameforuser gets "all"

    Is it possible to change the value direct in the database? (quick and dirty solution to get it work, until I have more time to debug)
    Which further information do you need?
    Thanks
    Chris
    Tags: None
    • Martin Heiland
      Open-Xchange Quality Assurance
      • Feb 2007
      • 3695
      #2
      Hi Chris,

      have you updated all components to 6.16? Different versions might cause incompatibility with some parameters. What version did you use before?

      Greetings

        Comment

        • linit000
          Member
          • Sep 2009
          • 34
          #3
          Hi Martin:
          Previously install packages:
          Code:
          Feb 15 14:22:18 Updated: open-xchange-admin-client-6.14.0.0-12_13.1.noarch
Feb 15 14:22:19 Updated: open-xchange-admin-plugin-hosting-client-6.14.0.0-11_12.1.noarch
Feb 15 14:22:24 Updated: open-xchange-gui-6.14.0.0-12_13.1.noarch
Feb 15 14:22:25 Updated: open-xchange-activation-1.1.1-22_23.1.noarch
Feb 15 14:22:26 Updated: open-xchange-common-6.14.0.0-11_12.1.noarch
Feb 15 14:22:26 Updated: open-xchange-global-6.14.0.0-11_12.1.noarch
Feb 15 14:22:27 Updated: open-xchange-configread-6.14.0.0-11_12.1.noarch
Feb 15 14:22:27 Updated: open-xchange-genconf-6.14.0.0-11_12.1.noarch
Feb 15 14:22:27 Updated: open-xchange-management-6.14.0.0-11_12.1.noarch
Feb 15 14:22:27 Updated: open-xchange-threadpool-6.14.0.0-11_12.1.noarch
Feb 15 14:22:28 Updated: open-xchange-cache-6.14.0.0-11_12.1.noarch
Feb 15 14:22:28 Updated: open-xchange-publish-6.14.0.0-11_12.1.noarch
Feb 15 14:22:28 Updated: open-xchange-monitoring-6.14.0.0-11_12.1.noarch
Feb 15 14:22:28 Updated: open-xchange-conversion-6.14.0.0-11_12.1.noarch
Feb 15 14:22:28 Updated: open-xchange-xml-6.14.0.0-11_12.1.noarch
Feb 15 14:22:29 Updated: open-xchange-conversion-engine-6.14.0.0-11_12.1.noarch
Feb 15 14:22:29 Updated: open-xchange-dataretention-6.14.0.0-11_12.1.noarch
Feb 15 14:22:29 Updated: open-xchange-server-6.14.0.0-14_15.1.noarch
Feb 15 14:22:30 Updated: open-xchange-genconf-mysql-6.14.0.0-11_12.1.noarch
Feb 15 14:22:30 Updated: open-xchange-admin-lib-6.14.0.0-12_13.1.noarch
Feb 15 14:22:30 Updated: open-xchange-xerces-sun-6.14.0.0-11_12.1.noarch
Feb 15 14:22:31 Updated: open-xchange-sql-6.14.0.0-11_12.1.noarch
Feb 15 14:22:31 Updated: open-xchange-publish-basic-6.14.0.0-11_12.1.noarch
Feb 15 14:22:31 Updated: open-xchange-admin-plugin-hosting-lib-6.14.0.0-11_12.1.noarch
Feb 15 14:22:31 Updated: open-xchange-user-json-6.14.0.0-11_12.1.noarch
Feb 15 14:22:31 Updated: open-xchange-authentication-database-6.14.0.0-11_12.1.noarch
Feb 15 14:22:32 Updated: open-xchange-calendar-6.14.0.0-12_13.1.noarch
Feb 15 14:22:32 Updated: open-xchange-smtp-6.14.0.0-11_12.1.noarch
Feb 15 14:22:33 Updated: open-xchange-conversion-servlet-6.14.0.0-11_12.1.noarch
Feb 15 14:22:33 Updated: open-xchange-contactcollector-6.14.0.0-11_12.1.noarch
Feb 15 14:22:34 Updated: open-xchange-push-udp-6.14.0.0-11_12.1.noarch
Feb 15 14:22:34 Updated: open-xchange-spamhandler-default-6.14.0.0-11_12.1.noarch
Feb 15 14:22:34 Updated: open-xchange-pop3-6.14.0.0-11_12.1.noarch
Feb 15 14:22:35 Updated: open-xchange-axis2-6.14.0.0-11_12.1.noarch
Feb 15 14:22:36 Updated: open-xchange-sessiond-6.14.0.0-11_12.1.noarch
Feb 15 14:22:36 Updated: open-xchange-i18n-6.14.0.0-11_12.1.noarch
Feb 15 14:22:37 Updated: open-xchange-templating-6.14.0.0-11_12.1.noarch
Feb 15 14:22:37 Updated: open-xchange-crypto-6.14.0.0-11_12.1.noarch
Feb 15 14:22:37 Updated: open-xchange-subscribe-6.14.0.0-11_12.1.noarch
Feb 15 14:22:37 Updated: open-xchange-charset-6.14.0.0-11_12.1.noarch
Feb 15 14:22:38 Updated: open-xchange-admin-doc-6.14.0.0-12_13.1.noarch
Feb 15 14:22:39 Updated: open-xchange-jcharset-1.3.0-22_23.1.noarch
Feb 15 14:22:40 Updated: open-xchange-6.14.0.0-14_15.1.noarch
Feb 15 14:22:40 Updated: open-xchange-admin-6.14.0.0-12_13.1.noarch
Feb 15 14:22:41 Updated: open-xchange-admin-plugin-hosting-6.14.0.0-11_12.1.noarch
Feb 15 14:23:03 Updated: open-xchange-admin-plugin-contextrestore-6.14.0.0-11_12.1.noarch
Feb 15 14:23:03 Updated: open-xchange-report-client-6.14.0.0-11_12.1.noarch
Feb 15 14:23:04 Updated: open-xchange-admin-plugin-hosting-doc-6.14.0.0-11_12.1.noarch
Feb 15 14:23:05 Updated: open-xchange-subscribe-crawler-6.14.0.0-11_12.1.noarch
Feb 15 14:23:06 Updated: open-xchange-subscribe-json-6.14.0.0-11_12.1.noarch
Feb 15 14:23:06 Updated: open-xchange-subscribe-microformats-6.14.0.0-11_12.1.noarch
Feb 15 14:23:06 Updated: open-xchange-publish-microformats-6.14.0.0-11_12.1.noarch
Feb 15 14:23:09 Updated: open-xchange-admin-soap-6.14.0.0-11_12.1.noarch
Feb 15 14:23:10 Updated: open-xchange-publish-infostore-online-6.14.0.0-11_12.1.noarch
Feb 15 14:23:10 Updated: open-xchange-publish-json-6.14.0.0-11_12.1.noarch
Feb 15 14:23:10 Updated: open-xchange-data-conversion-ical4j-6.14.0.0-11_12.1.noarch
Feb 15 14:23:10 Updated: open-xchange-group-managerequest-6.14.0.0-11_12.1.noarch
Feb 15 14:23:11 Updated: open-xchange-imap-6.14.0.0-12_13.1.noarch
Feb 15 14:23:11 Updated: open-xchange-resource-managerequest-6.14.0.0-11_12.1.noarch
Feb 15 14:23:11 Updated: open-xchange-passwordchange-servlet-6.14.0.0-11_12.1.noarch
Feb 15 14:23:11 Updated: open-xchange-settings-extensions-6.14.0.0-11_12.1.noarch
Feb 15 14:23:12 Updated: open-xchange-unifiedinbox-6.14.0.0-11_12.1.noarch
Feb 15 14:23:12 Updated: open-xchange-easylogin-6.14.0.0-11_12.1.noarch
Feb 15 14:23:13 Updated: open-xchange-mailfilter-6.14.0.0-11_12.1.noarch
Feb 15 14:23:13 Updated: open-xchange-passwordchange-database-6.14.0.0-11_12.1.noarch
Feb 15 14:23:13 Updated: open-xchange-dataretention-csv-6.14.0.0-11_12.1.noarch
Feb 15 14:23:13 Updated: open-xchange-control-6.14.0.0-11_12.1.noarch
Feb 15 14:23:14 Updated: open-xchange-configjump-generic-6.14.0.0-11_12.1.noarch
Feb 15 14:23:14 Updated: open-xchange-configjump-generic-gui-6.14.0.0-11_12.1.noarch
Feb 15 14:23:16 Updated: open-xchange-online-help-de-6.14.0.0-10_10.1.noarch
          actually installed packages:

          Code:
          Mar 15 17:36:50 Updated: open-xchange-admin-doc-6.16.0.0-4_6.2.noarch
Mar 15 17:36:50 Updated: open-xchange-jcharset-1.3.0-23_26.1.noarch
Mar 15 17:36:51 Updated: open-xchange-activation-1.1.1-23_25.1.noarch
Mar 15 17:36:52 Updated: open-xchange-common-6.16.0.0-4_7.1.noarch
Mar 15 17:36:52 Updated: open-xchange-global-6.16.0.0-4_7.1.noarch
Mar 15 17:36:53 Updated: open-xchange-configread-6.16.0.0-4_6.1.noarch
Mar 15 17:36:53 Updated: open-xchange-genconf-6.16.0.0-4_5.1.noarch
Mar 15 17:36:53 Updated: open-xchange-management-6.16.0.0-4_5.1.noarch
Mar 15 17:36:53 Updated: open-xchange-threadpool-6.16.0.0-4_6.1.noarch
Mar 15 17:36:54 Updated: open-xchange-cache-6.16.0.0-4_7.1.noarch
Mar 15 17:36:54 Updated: open-xchange-publish-6.16.0.0-4_5.1.noarch
Mar 15 17:36:54 Updated: open-xchange-monitoring-6.16.0.0-4_5.1.noarch
Mar 15 17:36:54 Updated: open-xchange-conversion-6.16.0.0-4_6.1.noarch
Mar 15 17:36:54 Updated: open-xchange-xml-6.16.0.0-4_6.1.noarch
Mar 15 17:36:57 Updated: open-xchange-sql-6.16.0.0-4_5.1.noarch
Mar 15 17:36:57 Updated: open-xchange-conversion-engine-6.16.0.0-4_6.1.noarch
Mar 15 17:36:57 Updated: open-xchange-dataretention-6.16.0.0-4_6.1.noarch
Mar 15 17:36:57 Updated: open-xchange-xerces-sun-6.16.0.0-4_4.1.noarch
Mar 15 17:36:58 Updated: open-xchange-sessiond-6.16.0.0-4_6.1.noarch
Mar 15 17:36:58 Updated: open-xchange-i18n-6.16.0.0-4_6.1.noarch
Mar 15 17:36:58 Updated: open-xchange-templating-6.16.0.0-4_4.2.noarch
Mar 15 17:36:59 Updated: open-xchange-crypto-6.16.0.0-4_4.1.noarch
Mar 15 17:36:59 Updated: open-xchange-charset-6.16.0.0-4_7.1.noarch
Mar 15 17:36:59 Installed: open-xchange-push-6.16.0.0-4_6.1.noarch
Mar 15 17:37:00 Installed: open-xchange-messaging-6.16.0.0-4_6.1.noarch
Mar 15 17:37:01 Updated: open-xchange-server-6.16.0.0-5_8.1.noarch
Mar 15 17:37:02 Updated: open-xchange-admin-lib-6.16.0.0-4_6.2.noarch
Mar 15 17:37:02 Updated: open-xchange-genconf-mysql-6.16.0.0-4_4.2.noarch
Mar 15 17:37:03 Updated: open-xchange-subscribe-6.16.0.0-4_4.2.noarch
Mar 15 17:37:03 Updated: open-xchange-publish-basic-6.16.0.0-4_4.2.noarch
Mar 15 17:37:03 Updated: open-xchange-admin-plugin-hosting-lib-6.16.0.0-4_6.2.noarch
Mar 15 17:37:03 Updated: open-xchange-spamhandler-default-6.16.0.0-4_5.2.noarch
Mar 15 17:37:03 Updated: open-xchange-authentication-database-6.16.0.0-4_5.2.noarch
Mar 15 17:37:04 Updated: open-xchange-smtp-6.16.0.0-4_5.2.noarch
Mar 15 17:37:06 Updated: open-xchange-axis2-6.16.0.0-4_6.2.noarch
Mar 15 17:37:06 Updated: open-xchange-unifiedinbox-6.16.0.0-4_4.2.noarch
Mar 15 17:37:06 Updated: open-xchange-settings-extensions-6.16.0.0-4_5.2.noarch
Mar 15 17:37:06 Updated: open-xchange-user-json-6.16.0.0-4_6.2.noarch
Mar 15 17:37:07 Updated: open-xchange-conversion-servlet-6.16.0.0-4_6.2.noarch
Mar 15 17:37:07 Updated: open-xchange-calendar-6.16.0.0-4_5.2.noarch
Mar 15 17:37:07 Updated: open-xchange-push-udp-6.16.0.0-4_5.2.noarch
Mar 15 17:37:07 Updated: open-xchange-contactcollector-6.16.0.0-4_5.2.noarch
Mar 15 17:37:08 Installed: open-xchange-themes-default-6.16.0.0-4_6.1.noarch
Mar 15 17:37:08 Updated: open-xchange-publish-infostore-online-6.16.0.0-4_4.2.noarch
Mar 15 17:37:08 Updated: open-xchange-publish-json-6.16.0.0-4_4.2.noarch
Mar 15 17:37:09 Updated: open-xchange-publish-microformats-6.16.0.0-4_4.2.noarch
Mar 15 17:37:09 Updated: open-xchange-subscribe-microformats-6.16.0.0-4_4.2.noarch
Mar 15 17:37:09 Updated: open-xchange-subscribe-json-6.16.0.0-4_4.2.noarch
Mar 15 17:37:09 Updated: open-xchange-passwordchange-database-6.16.0.0-4_6.2.noarch
Mar 15 17:37:10 Updated: open-xchange-pop3-6.16.0.0-4_4.2.noarch
Mar 15 17:37:10 Updated: open-xchange-passwordchange-servlet-6.16.0.0-4_6.2.noarch
Mar 15 17:37:10 Updated: open-xchange-easylogin-6.16.0.0-4_6.2.noarch
Mar 15 17:37:10 Updated: open-xchange-data-conversion-ical4j-6.16.0.0-4_5.2.noarch
Mar 15 17:37:10 Updated: open-xchange-imap-6.16.0.0-4_5.2.noarch
Mar 15 17:37:11 Updated: open-xchange-control-6.16.0.0-4_5.2.noarch
Mar 15 17:37:11 Updated: open-xchange-resource-managerequest-6.16.0.0-4_6.2.noarch
Mar 15 17:37:11 Updated: open-xchange-group-managerequest-6.16.0.0-4_5.2.noarch
Mar 15 17:37:12 Updated: open-xchange-mailfilter-6.16.0.0-4_6.2.noarch
Mar 15 17:37:12 Updated: open-xchange-dataretention-csv-6.16.0.0-4_7.1.noarch
Mar 15 17:37:12 Updated: open-xchange-configjump-generic-6.16.0.0-4_5.1.noarch
Mar 15 17:37:12 Updated: open-xchange-admin-plugin-hosting-doc-6.16.0.0-4_6.2.noarch
Mar 15 17:37:19 Updated: open-xchange-online-help-de-6.16.0.0-5_7.1.noarch
Mar 15 17:37:20 Updated: openssh-clients-4.3p2-36.el5_4.4.i386
Mar 15 17:37:26 Updated: open-xchange-gui-6.16.0.0-4_6.1.noarch
Mar 15 17:37:40 Updated: mysql-5.0.77-4.el5_4.2.i386
Mar 15 17:37:44 Updated: open-xchange-6.16.0.0-5_8.1.noarch
Mar 15 17:37:44 Updated: open-xchange-admin-6.16.0.0-4_6.2.noarch
Mar 15 17:37:45 Updated: open-xchange-admin-client-6.16.0.0-4_6.2.noarch
Mar 15 17:37:45 Updated: open-xchange-admin-plugin-hosting-client-6.16.0.0-4_6.2.noarch
Mar 15 17:37:46 Updated: open-xchange-admin-plugin-hosting-6.16.0.0-4_6.2.noarch
Mar 15 17:37:47 Updated: open-xchange-subscribe-crawler-6.16.0.0-4_4.2.noarch
Mar 15 17:37:47 Updated: open-xchange-report-client-6.16.0.0-4_5.2.noarch
Mar 15 17:37:48 Updated: open-xchange-configjump-generic-gui-6.16.0.0-4_5.1.noarch
Mar 15 17:37:53 Updated: mysql-server-5.0.77-4.el5_4.2.i386
Mar 15 17:37:53 Updated: open-xchange-admin-plugin-contextrestore-6.16.0.0-4_7.2.noarch
Mar 15 17:37:55 Updated: open-xchange-admin-soap-6.16.0.0-4_6.2.noarch
Mar 15 17:38:10 Installed: open-xchange-gui-themes-default-6.16.0.0-4_6.1.noarch
          As you can see I have updated the mysql-database, too.
          Thanks,
          Chris

            Comment

            • Martin Heiland
              Open-Xchange Quality Assurance
              • Feb 2007
              • 3695
              #4
              hi Chris,

              looks okay so far, what operating system are you using? Have you considered contacting the support?

              Greetings

                Comment

                • linit000
                  Member
                  • Sep 2009
                  • 34
                  #5
                  Hi Martin,

                  we're using CentOS 5.4.
                  We have a valid OX License, but our Business Mobility test license (we got it from Mr. Halbe) expired one month ago. But we are still testing
                  May I contact the support anyway?

                  Chris

                    Comment

                    • Martin Heiland
                      Open-Xchange Quality Assurance
                      • Feb 2007
                      • 3695
                      #6
                      At least you should try. In the meantime i'll try to reproduce this issue, i suspect you're using RHEL packages?

                      Greetings

                        Comment

                        • linit000
                          Member
                          • Sep 2009
                          • 34
                          #7
                          Hi Martin,

                          we are using the following repositories.
                          Code:
                          [ox]
name=Open-Xchange
baseurl=http://software.open-xchange.com/OX6/stable/RHEL5/
enabled=1
gpgcheck=0

[ox-updates]
name=Open-Xchange Updates
baseurl=http://linit000:xx@software.open-xchange.com/OX6/stable/updates/RHEL5/
enabled=1
gpgcheck=0
                          Thanks,
                          Chris

                            Comment

                            • Martin Heiland
                              Open-Xchange Quality Assurance
                              • Feb 2007
                              • 3695
                              #8
                              Hi Chris,

                              just tested the update on RHEL5 again, works properly for me. Maybe the support has an idea.

                              Greetings

                                Comment

                                • linit000
                                  Member
                                  • Sep 2009
                                  • 34
                                  #9
                                  Hi Martin,

                                  i have opened a support ticket.
                                  Thanks,
                                  Chris

                                    Comment

                                    • Martin Heiland
                                      Open-Xchange Quality Assurance
                                      • Feb 2007
                                      • 3695
                                      #10
                                      Chris, could it be that no open-xchange-usm package is installed?

                                      You can grab the package here:
                                      404 Not Found
                                      http://software.open-xchange.com/OX6/6.16/OXtender/BusinessMobilityOXtender/RHEL5/noarch/

                                        Comment

                                        • linit000
                                          Member
                                          • Sep 2009
                                          • 34
                                          #11
                                          Hi Martin,

                                          it was the wrong version. open-xchange-usm-6.14.0.0-3_3.1 didn't work with 6.16 server version.
                                          A better response like "Check your usm version" instead of "USM access disabled for user" would be nice.
                                          In spite of that the groupware is perfekt. Get on with it.

                                          Chris

                                            Comment

                                            • Martin Heiland
                                              Open-Xchange Quality Assurance
                                              • Feb 2007
                                              • 3695
                                              #12
                                              Hi Chris,

                                              6.14 used other options to determine if USM access is allowed or not. 6.16 is incompatible with this change so the old permissions are not detected correctly. Its strongly adviced to update very single package.

                                              Greetings
                                              Last edited by Martin Heiland; 03-18-2010, 07:57 PM.

                                                Comment

                                                • linit000
                                                  Member
                                                  • Sep 2009
                                                  • 34
                                                  #13
                                                  Hi Martin,

                                                  thanks for the detailed information.
                                                  Bye

                                                    Comment

                                                    • steinb
                                                      #14
                                                      I have a similar problem. I see "FINE: username: USM access disabled for user" messages in the logfile (and people tell me, that ActiveSync no longer works). But in my case, all packages are up to date (6.16.0.0-*). Any ideas?

                                                        Comment

                                                        • Martin Heiland
                                                          Open-Xchange Quality Assurance
                                                          • Feb 2007
                                                          • 3695
                                                          #15
                                                          Hi,

                                                          this seems to be a different issue, since the one of the thread starter has been solved by updating all packages. You could check the permissions for the users by running "/opt/open-xchange/sbin/report -d". This will show all access combinations at the system without sending them to ox.

                                                          Greetings

                                                            Comment

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