Lost Folder - where does email go?

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  • IWC_Antar

    #1

    Lost Folder - where does email go?

    Hi

    We have just inherited an OX email server and are still finding our way around. A couple of folders seem to have gone missing (a separate issue) and what I would like to know now is where to look for the email that should have gone to these folders.

    Thanks

    Ian
  • Martin Heiland
    Open-Xchange Quality Assurance
    • Feb 2007
    • 3695

    #2
    Hi Ian,

    maybe the folders are not subscribed? You can right-click at the Inbox and select "Subscribe Folders" to check for unsubscribed folders. OX just uses the folders provided by the mail backend, there is no separate storage for E-Mail.

    Greetings

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    • IWC_Antar

      #3
      Hi Martin

      The folders don't appear in the unsubscribed list. Is there a "default folder" where email would end up if it couldn't be routed to its correct folder?

      Comment

      • Martin Heiland
        Open-Xchange Quality Assurance
        • Feb 2007
        • 3695

        #4
        OX does not route any E-Mail, this solely depends on the E-Mail backend.

        Greetings

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